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February 2024 by alison kreps
Great customer service and super speedy free shipping. I've been looking for a pony sized german martingale for a LONG time. I stumbled upon their website and low and behold, it looked like they had one in stock. Picked up the phone, called the tack shop, and the employee went and physically looked to make sure they had it. They picked it up, wrapped it neatly, and shipped it the same day. Super pleased.
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February 2024 by Dreamstone Farm
**Update**: Friday evening still have not heard back from Farmhouse. I tried calling again and same greeting. Basically we will call you back in 1-3 business days. This is pathetic.As much as I like the products The Farmhouse offers it’s nearly impossible to get a hold of a customer service representative. I left a message on a Tuesday morning and it is now Thursday afternoon, no one has gotten back to me. I will say the message on the automated response does say they can take up to 3 business days to call back. That’s quite a while to wait to resolve a problem.**Issue resolved. Although it is still quite difficult to get a hold of a customer service representative they are trying to improve on this.
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February 2024 by Nancy B.
I ordered a Ogilvy dressage saddle pad Jan 12, 2024. Haven't received the saddle pad and only updates have been that they have not received the pad themselves and will update me when they do. My question is - when I left them a message asking if they had this saddle pad in stock and if they did, I would order it. I made the assumption when I didn't hear back from them that they did have it in stock, and I placed the order. I know it would've been faster for me to order the pad directly from the company, and now I am waiting for them to receive it and then ship to me. Three weeks I think is more than long enough to wait for anything ordered and paid for. I asked them if it would've been an option to directly mail it to me from Ogilvy they said it was not. I asked them if they would overnight or two day ship it to me when they receive it answer was no. Terrible customer service - they shouldn't list items on their website they don't have in stock.
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January 2024 by Kristin Layton
Ordered a USG belt on 1/2/24, received my email order confirmation and my card has been charged but no update to shipping status as of 1/18/24. I’ve emailed to check status and received an automated response back. I’ve called and no one ever picks up, I’ve left a voicemail and no call back. Based on the other reviews I’m seeing on here this is a common occurrence with them. Next step will be contacting my bank since I can’t get a reply from the store. If there is a delay with product just communicate that with me.
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January 2024 by Sheala Lennox
I have made a few purchases from Farm House and at the time was satisfied with my experience. I didn't run into any issues until a bridle that I purchased became damaged after about 6 months of use. The edgewood bridle cost over $350 and according to Farm House's own website "its quality just can't be beaten and there is no better standard". The stitching on the noseband has become loose, it did not rip, rather it has simply come out of place which leads me to believe it was a product defect. I have taken care of it based on their instructions but was accused of "rubbing" the bridle which caused the stitching to come out of place which simply isn't true. I originally contacted Farm House in October and at first they were responsive but I have not gotten any updates or even a response since November. I have been very patient and understanding during this process but given the price point and guarantee on their website I would have expected to either get the noseband replaced or the option to mail it back to be repaired. Leaving this review to warn others looking to make sizeable purchases.
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January 2024 by Ariel Bullock
I typically love my trips to farmhouse and always leave with something. The staff is very nice and knowledgeable and always helpful. However my latest time coming involved an employee following my mom and I around for the entire time we were there. She was friendly but it was annoying. I had expressed upon walking in we come every year so it wasn’t our first time. I’ve never been followed around the store before. I will still comeback and always enjoy my farmhouse visits but would appreciate not being followed everywhere around the store.
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January 2024 by Sheala L.
I have made a few purchases from Farm House and at the time was satisfied with my experience. I didn't run into any issues until a bridle that I purchased became damaged after about 6 months of use. The edgewood bridle cost over $350 and according to Farm House's own website "its quality just can't be beaten and there is no better standard". The stitching on the noseband has become loose, it did not rip, rather it has simply come out of place which leads me to believe it was a product defect. I have taken care of it based on their instructions but was accused of "rubbing" the bridle which caused the stitching to come out of place which simply isn't true. I originally contacted Farm House in October and at first they were responsive but I have not gotten any updates or even a response since November. I have been very patient and understanding during this process but given the price point and guarantee on their website I would have expected to either get the noseband replaced or the option to mail it back to be repaired. Leaving this review to warn others looking to make sizeable purchases.
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November 2023 by Alice Burke
Amazing and are really nice
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November 2023 by Amy Donaldson
I placed an order on 10/30/23 for a pair of kids field boots and received a text saying thank you for your order.. credit card charged, ok now we wait… and wait … nothing else came through so I called to see if I could get shipping info. Had to leave a message. So someone called me back and said they shipped my order to someone else. They were waiting for the order to come back and they would ship it to me… (why since they fully admitted to a mix up didn’t they just ship me new boots, what happens when an item I paid for takes 2 weeks possibly to receive does or doesn’t show up?) So now I’m at the mercy of the inconvenience of the other customer to return something that I’ve already paid for! So, called again and left a message and again today but now I can’t leave a message because the mailbox is full. Ugh! I gave ample time to get my order and now I need it this weekend for a show. This is unprofessional and unacceptable. I have no idea when, or if I will receive my order. Very unsatisfactory and will not recommend to anyone!
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November 2023 by Craig M
First experience with this company. Placed an order, got the thank you…blah blah blah. When you call in they tell you not to leave a message and they will call back. It took a while but Sara called back and she explained the situation. I believe she was doing her best and that is all I can ask. She made it right and this is an edited review. I am happy with the response!
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November 2023 by Joyce A.
They take your money and have no product to sell. Do not buy from this company. This company is not accredited by the BBB.
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September 2023 by JP Park
Anytime I’m showing up in the Landrum area, I always find time to stop by and I always leave with something. My IHSA coach always took us when we had a show up there since there isn’t any tack stores in south GA. They have great things in stock. Ms. Vicki is always the one helping. I was in the market for a new pair of boots and I have never purchased anything online/over the phone from FH but Ms. Vicki was communicative with what was available and helped with my sizing. She was able to find the estimated Tucci and Ego7 boot size that would fit me best based on the measurements and I ordered based off of her advice. She called the Ocala store and said they had the Tucci’s that were possibly my size in stock and that they would ship the next day after I paid. The Ego7’s were not in stock in the store but they were already “made” and ready to be ordered. I ordered both and paid through PayPal but for some reason, the first payment would not go through on 9/12 and they sent me another payment on 9/13. Ms. Vicki said it was showing it got declined so I opted to pay through ApplePay and it worked. Both PayPal and ApplePay payments went through on my end but hoping that the second PayPal payment will get removed from my side. Ms. Vicki was helpful with working with me to make this process easy. Hoping to receive my boots soon without any hiccups, especially the Tucci’s soon since they’re in the Ocala store. Fingers crossed that they fit!
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September 2023 by Jessica Ptak
Edited 8/14: Michelle was able to step in and provide EXCELLENT customer service. She went above and beyond to make sure I got the right size and boot for what suited me and my riding best. She expedited the whole process and provided frequent updates. I so appreciate her stepping in and making sure I got what I needed, in a timely manner, so I could get back to riding! THANK YOU, thank you!!I have ordered from Farmhouse House Tack before, and everything has been perfect, easy, and quick shipping. However, I placed an order for tall boots on 6/10 and still have not received my boots. I was emailed that my size was out of stock (despite it saying online it was in stock) but they were expecting more on 6/30. The first week of July rolls around and I have not received any update, so I email and ask again. I was told Ariat was closed for 2 weeks due to inventory. I then went on ahead and changed my boot order to something that was in stock in my size, the Ariat Ascent. I was told by the end of this week (7/21) that I would have a shipping notification but I have not received anything. It's been too long and now I have asked to cancel and STILL am unable to get much communication. I feel bad leaving a one star, as the customer service rep I spoke with (Julianne) has been very sweet.
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August 2023 by Valerie Davis
I order tall boots weeks ago and still have no received them or even so much as tracking information. I've emailed and called and had no luck. Very frustrating.
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July 2023 by Lena M.
I ordered 2 pairs of breeches at the same time, one from farm house tack and one from free ride eq. The free ride eq breeches came in 2 weeks and the farm house tack is still not here yet, it's been 3 months and still no breeches. I emailed there support team 2 weeks ago and no response yet! Please don't order from here if you don't want to get scammed!!
