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July 2023 by atenogenes leon
I think is a good bank every time I go I dont have to wait long compare to other banks and I think now every where you go is crazy !!!
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March 2023 by Swull
If you like mistakes this is the bank to go to. Then when you call back about the mistake made, the representative at the Lancaster branch laughs over the phone at the situation. What was funny? Literally, what was funny about the mistake you all made? The building is absolutely filthy. No chairs to sit. Higher up staff lingering and lounging in corner offices talking about how “stupid” ppl are for using debts all over the internet. The woman was loud while discussing these issues. The representative are rude and quip, another classic behavior of Lancaster citizens. This bank appears to be declining. Turnover of ppl. Lousy staff!!! Wells Fargo is growing… time to move on from Citizens Last Bank.
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March 2023 by Si Moon
Unprofessional and irresponsible clerks.
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December 2022 by Stephen Singletary
Absolutely the worst bank I have ever dealt with. They hold your money from you. The customer service line is never helpful. Everyone is rude and bitter. I’ll be withdrawing all my money from my account asap and closing the account. I have never been so disgusted. I do not play games when it comes to my money and that’s the experience I have had since the literal day I opened the account. If you are smart you will not bank here
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May 2022 by Vicki Stevens
Zero stars given, but that’s not an option!! The worse bank by far I have dealt with! I deposit a check and they hold it for 5 days, no one knows why! That’s stealing in my opinion! It’s my money my account not theirs! I have been banking 9 years here and everyday gets worse, from hidden fees to holding my money like I’m a kid. I’ve never b had so much trouble in my life. This bank is a joke!!
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January 2022 by Celia Williams
This branch has such friendly people! They answer all questions with a smile and make transactions so easy!
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February 2021 by Angela
The staff are always friendly and helpful.
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February 2021 by Steve Hinson
Great and friendly service
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July 2019 by Dianne Bolin
This is the most unreliable bank I have ever dealt with!! I made a deposit and it didnt show up in my balance. I went in to the branch and the man in customer service said my account had so many pending transactions that they had to hold the deposit. What kind of bull is this?? He also proceeded to tell me that my account was overdrawn and the 100.00 would be applied to that. WHAT?? If my account was overdrawn and I dont have overdraft protection how am I still able to use my debit card? He then says he will close my account and give me 33.00 cashier check. My account had 133.00 in it. He was planning on stealing my 100.00. Please beware of this bank!!!!!!
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February 2019 by Big Daddy
Keep an eye on money you deposit here. Mistakes seem to be a common occurrence. Thank God for credit unions.
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October 2018 by meagan hirniak
I went in at 4: 16pm today and proceeded to cash my check then deposit. I also add my tip money to deposit into my account. So I would have the funds immediately. Not only did that not happen but they didn't even place in the right account. Now I couldn't pay my bills and late. On top of that I have to go to take time out of my busy day tomorrow and fix this damn issue. Lucky I called customer service because I felt something was wrong and I kept my receipts of my visit there. But couldn't call the branch because they were closed. Because customer service even said nothing was even shown where I deposited anything. How Incompetent can you be! Now you caused late fees
