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October 2023 by Brooke Balkcum
My husband brought his truck to be serviced. They had his truck for over a month. I’ve been with him while he’s called each week to check in on the status. They never took a name or a number. Never once called him back. After over a month they called him back to let him know it’s been finished for over a week. No one tried to reach out to him. And no one would ever call back to give him any progress on his truck. When we finally get it back, all of the issues are not resolved. We are back up here the very next day. Very dissatisfied with the execution for their customers and the poor job that’s been done. Save your time and don’t get a service here. You won’t be able to get any proper help. No one would give my husband the time of day when he wanted to speak to someone about all this. We aren’t too interested in a “call us to resolve this issue” response to this review since we’ve already tried to resolve this issue in the store when picking up the truck.
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October 2023 by Brian Jackson
In for a service bulletin on brake noise on a bronco sport. Not only did this not resolve the issue but was worse after the "repair".additionally we had the oil changed at the dealership. On the next oil change after this it was discovered that the skid plate was missing bolts and clips and was in danger of falling off of the vehicle. Unbelievably poor service.
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September 2023 by Christopher Michalski
Great dealer with awesome people! I came in a little close to closing and met with Kalie, she was very professional, polite, and knowledgeable! She was able to get me in the truck I wanted in a timely manner with awesome numbers. Kalie also helped tremendously to guide me in the right direction as a long distance buyer, even came in on her day off to get me taken care of. Shout out to Laura in the finance department, it was super quick and easy as well. The burn’s family dealers will definitely be one of my first stops on the next purchase.
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September 2023 by Amanda Lyles
Burns Ford needs to learn how to value a customer that has spent hundreds of thousands of dollars with them over the past 20+ years on both brand new and used vehicles not to mention all of the service we’ve had down there on our many vehicles. we will no longer be a customer so it’s irrelevant now.
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September 2023 by Cortney Brock
Came in close to closing time and they stayed over to help me get the truck I came for. They are very accommodating and generous. Got a used vehicle from here. So far everything had been good. Get your next vehicle from here
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September 2023 by trent erving
Ordered a bronco 3 years ago and it finally came in. They decided to sell it to someone else instead of the actual person who customized and ordered the car with a deposit. Didn't even apologize.Update to reply: I called and tried to make it right. This whole situation could have been avoided if you had actually CALLED your customer. I'm done being threatened, cursed at, and called names from the dealership. But thanks for the generic reply that solves nothing.
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August 2023 by tom churilla
my appointment was for a 40 K checkup and oil change. All went well I was in and out in 30 minutes, all went smooth. No high pressure to have additional work done (none was needed) and I trust Burns to take care of any outstanding recalls.Burns ford is my choice for service and my dealer for a new vehicle in the future. tom c.
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August 2023 by Marilyn H. Kincaid
We have purchased new and used cars from Burns Ford because they always exceed our expectations! They have the best customer service and will go to great lengths to find the year, make, model,mileage and color of a used car that you want and deliver it to your home, even out of state!!!
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August 2023 by Ricky Haidar
These guys are great. I have purchased two vehicles from them. They honestly go out of their way to make the customer happy. I highly recommend these guys. The whole process was easy! Thank you!
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June 2023 by Max - American Flag & 2A Defender
Everyone at the dealer has been wonderful. Danny and Freddy especially.We purchased a used vehicle and ordered a new one. The process could not have gone smoother. Danny took great care of us from the start. He got us into a reliable vehicle while we are waiting for Ford to build our next truck.We had been Ford people for 30+ years and went to another brand after a falling out with a different Ford dealer. Now we are back with Ford as we are requiring a real truck for towing.For us, the only option was a Ford. We just needed a dealership that wanted and appreciated our business. We found Burns Ford in Lancaster and Danny. We are extremely grateful knowing our dealer will take care of us at every turn. We were given all the information and options for ordering our new F350 and we are now anxiously awaiting the build and eventual delivery!Danny was even nice enough to give us a new vehicle as a loaner while he was getting our used car ready for delivery to us. Not every dealer would do that and we know that first hand.Freddy made the paperwork simple and fast. He listed out our warranty options and never tried to pressure us into purchasing anything.We now have our new Ford dealer and are happy to be back knowing Burns has our back.
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May 2023 by William Tonks
Outstanding experience. I had been looking for an F-150 XL in the Area 51 Blue and they had three on hand. Had a chance to drive multiple vehicles and never once felt pressured or mislead on my search. They went above and beyond in regards to getting my truck bed lined, and even brought it to my place of work. They reached out several times to make sure everything was good. Closed everything very quickly and love my new F-150. Highly recommended. All at the dealership seemed to be working together as a team and it showed.
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May 2023 by Marty Merriam
I worked with Jackson Burns and purchased a 1 yr. old Explorer sight unseen. He was very responsive and on top of everything. The car was very fairly priced compared to other dealers in the Raleigh, NC area where I live. Burns delivered the car at no charge from their South Carolina dealership
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May 2023 by Sally Sullivan
Our experience at Burns Ford could not have been better! A huge thank you to everyone who helped us with our new Maverick. This is a great place to purchase your next vehicle.
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April 2023 by Malanda S
I finally got my car back on 3/31/2023 and its running good now, I wanted to thank everyone who helped to get it fixed at Burns Ford and ************* of Lancaster **, thank you ******************** and the rest of the team at Burns Ford
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April 2023 by Malanda S
I finally got my car back on 3/31/2023 and its running good now, I wanted to thank everyone who helped to get it fixed at Burns Ford and ************* of Lancaster **, thank you ******************** and the rest of the team at Burns Ford