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April 2024 by Stephanie G.
Do not take your pet to see Alicia Heady at Petsense. She gave our three dogs 14 burns, gashes, cuts, and snipped our two dogs ears with scissors and used glue to hide the cuts. Glue is not permanent. Truth always comes out!! She lied about the cuts to us and to the officer who was investigating her for animal abuse. Save your pets and yourself the pain and stress. I lost a week's worth of work/pay taking care of them. They would not leave us and cried when we left them.
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March 2024 by Giovanna
Shame on this store marking products 12x the value you can find on places like Amazon or PetsMart. -2/10 recommend going here for anything your pets may need.
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February 2024 by susan o
Amazing store, clean, well stocked. I saw lots of signs posted around saying they'll match price... well I found 2 online prices that differed than in store they matched it without a million questions or taking a lot of time to do so. Great store.
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February 2024 by Keith Sellers
Nice selection of all things pet oriented. Staff was very helpful.
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February 2024 by Matthew Morris
They have some of the brands you can't find anywhere else which is great. I also love their buy 10 bags get 1 free. Nice savings!
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December 2023 by Gabrielle T.
This place has really gone downhill. The pets are not kept well. I got a fish nine days ago with fin rot that looked pitiful to try to save it, and it died this morning. I took it to the store with my receipt and the staff were rude and unhelpful and refused to take the fish back or allow me to switch for another one or get store credit. I would never purchase another animal, fish, or anything from here. Staff aren't knowledgeable and can rarely give any information on their inventory. Also, I got crickets the same day that I got the fish and about 40% of the crickets were dead by the time I got home. I live ten minutes away. Only thing I could think is that they were selling dead products or perhaps the cashier crushed the bag. I would just stay away from this place if I were you.
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October 2023 by Sylvia Ratchford
Jade did a great job grooming my Sheepadoodle, Trixie. She took care of the problem mats without extreme cutting or shaving. She also paid attention to how we wanted her head to be cut to emphasize her Sheep Dog look. We'll be back!
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August 2023 by Disa Sanders
I’ve been coming here for the past couple years. It’s convenient for me and my dog. But every time I bring my dog here. He comes back with fleas. I was wondering what is the policy when other people bring their pets in. Because I’m tired of bringing him here and coming back home with fleas every time
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August 2023 by Sherry Jenkins
Was told to come in for grooming. Upon arrival I was told that my dog being 15 years old, would need a statement from her vet that she was "healthy " enough to be groomed. I was willing to sign something but that was not good enough.will not be taking my business to Petsense.
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August 2023 by suzanne belanger
The service is great, the employees are very sweet. I thought the prices were high and I have found it's cheaper to go to Walmart or Amazon.... Pets are expensive enough so I have to buy their "stuff" as economically as possible....If I need something specific or want to adopt a cat I will be there in a second but for most things I will go elsewhere...
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July 2023 by travis morris
They advertise a free bag of dog food every 10th bag. I have purchased probably over 30 bags of Science Diet and each time I purchase I'm told just seven more bags until your free bag.
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June 2023 by Ashton Whittaker
This is the second time I’ve shown up and they couldn’t complete my dogs grooming service. This time, I had scheduled online, they called me that morning and asked if I could come in an hour earlier so I said of course! Came in and they proceeded to tell me after 10 mins of waiting that my dogs rabies shot was expired as of 5 days ago so they couldn’t service us. (Which I get it’s late but why wasn’t that told to me over the phone when I was asked to come in earlier). I just feel after multiple times and experiences that the staff is not professional here. Time is essential in everyone’s life so they should be more organized.
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May 2023 by M Beaulieu
Everytime I go there is a different employee and they don't seem to have much knowledge about whats going on
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May 2023 by mitchel slaughter
The employees are very nice and really care about the animals, which is great. It's a smaller store, so the selection is lacking compared to some. If they have the supplies you need it could be a great local store to shop.
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February 2023 by Aaliyah B.
me and my bestfriend have been going in there for almost 2 years every other day to hold cats and show them love after being in a cage all day. i have personally purchased 3 cats from this place and normally everyone is very kind and open with me and my friend since we are well known in there. today me and her went in to hold our kitties like normal and one of the employees, with attitude, told us we had to have an adult with us to hold the cats. but they allow 6 and 7 year olds to come in there and volunteer to clean the litter boxes. i believe that she was to lazy to get up and let us see the cats so she just shooed us away. those cats sit in there everyday, every hour and one of the workers was to lazy to let them get any attention from the outside world. normally see good workers who are very kind. not happy with this worker, did not get her name but watch out.
