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March 2024 by Bhanni Holt
5 stars to the associate who handled my anger no stars to this awful banking system I finally removed myself from and has a pathetic reputation..and nowww to the credit unionnnnnn
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March 2024 by Adam Parker
Called the branch multiple times trying to get assistance with a deposit limit on a account I had openedDrove to the branch and everyone was standing at the windows watching their cars get washed in the parking lotI called the branch again as I walked in with my phone in pocket and heard it ringing in a officeAn employee asked me how she could help me and I showed her my phone ringingThey need to clean house at this location like a bad Wendy's burger locationJust fire them all and start fresh the running the brand down
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December 2023 by Stevyn Buie
I went to deposit a client's payment into my business account and was told that my activities were red flags because it was a large amount. I asked to speak to a manager and she was extremely condescending and unable to tell me why they couldn't deposit it aside from the fact that my account was too new.Thankfully, I fact checked her by calling corporate and they said she was in the wrong. I was advised to go to the ATM, and was able to deposit it, no problem. I understand holds are applicable but to decline a preferred customer's deposit and negatively impact my business cashflow is unacceptable. I won't ever go there again nor the one in S. Charlotte off Trypn where she frequents either unless I receive an apology.
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December 2023 by Lily Carrion
Absolutely amazing help!I had Roxann Meeks to help with setting up my student account. She was by far the most amazing person ever. She helped break everything down so well and even went through the pain of my phone not working. I would definitely come talk to her next time I need something!
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September 2023 by Doug Bateman
Great service
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July 2023 by Tiffany Wilson
Hours of operation are terrible and not conducive to an average 8-4 or 9-5 Mon-Fri client. I’d need to miss time away from work and my patients to do my banking. Moving here and dealing with the inconvenience of this branch’s hours will likely cause me to switch banks.
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April 2023 by Justin Feasel
ATM malfunctioned and took nearly 1800 dollars in check deposits. Was told that we are out of that money since we did not know exactly which checks had how much. Was even told that when the checks are retrieved from the ATM, that they would NOT be credited to our account. Told that there was nothing that Bank of America could do.
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February 2023 by Wesley Walker
I opened an account in person at their office and deposited cash into the new account that same day. Later that day when trying to log on to my online account I got a notification that my account could not be found. Even though I had opened the account in person with proper forms of ID Bank of America’s automated software closed my account and sent my full balance as a check, that I will not have until 7-10 business days. So due to an issue on their side my funds are being withheld from me for x amount of days with no warning and they told me there is nothing else they could do.
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August 2022 by Tracey Graves
5 employees and only 1 that can do transactions, ridiculous
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February 2022 by Garret Mathews
Closed. Who knows when it will open. You have to plan days in advance if you need to get into safe deposit box because it takes them 1-2 business days to call you to setup appointment.
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February 2022 by Rhonda Woodard
This Bank of America has been closed for over a year now with no known date of reopening. I feel customers have been patient for long enough time to go to a different bank
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January 2022 by Angel Burgess
They are literally NEVER open. Ever. I understand pandemic issues but these aren’t temporary or once in a while. It’s poorly managed after two years of closures. I simply drive to Steele Creek to save the aggravation and disappointment.
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December 2021 by Randall Parham
Closed more than open- can’t access my safe without an appointment-how frustrating
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December 2021 by venky venkatraman
When it's open I am going to be the first person to close my account with BOA.
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October 2021 by tsw pedals
It is an ATM. Not a bank
