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October 2022 by Ally L.
Excellent customer service and my car looks completely new again! They fixed my car in a couple of days and were very thorough. They drove me to get a car rental and even washed and vacuumed my car when they were finished. Everyone was so friendly and accommodating. Highly recommend!
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September 2022 by Sherry Lynn
Experience was absolutely horrible. I was referred to Mr Keith at Charleston Auto Elite Group to replace my rotors. That service went well. I went back about 2 weeks later to have my valve cover gasket replaced at ABSOLUTELY WORST EXPERIENCE i have ever had. Mr Keith tore my motor down to the gasket. Called me and told me someone pulled up and told him to charge me $300 now we never discussed pricing on the vehicle and that was asked before any work was performed. I asked what would the total be and Mr Keith smiled and said I'm not going to charge you a-lot and thats all that was said. Long story short I couldn’t afford the service at that time so only assuming he doesn’t want to do the work. Ok cool, your choice. So i asked if he could put my vehicle back together and i would figure the problem out another time i got my vehicle back with codes that i did not have prior too and he broke several pieces under my hood. I do not recommend. I will be seeing this business in court.
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September 2022 by Rosa Arnold
Stay away, thank me later.
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August 2022 by Jasmin H.
Frida at the front office is so helpful and efficient, and actually picks up the phone/is very responsive! If going through your insurance, they are seamless. It sounds like they allocate their bandwidth based on which insurance provider you are going through, and since mine was via State Farm, they were able to take my car the day after I made the call + submitted photos of the damage. The team was able to fix my existing hood and didn't have to order/replace it, so the turnaround time ended up only being one day, and I just had to pick up the next day when it was done after 4:30. Frida was also super flexible in letting me know if I couldn't pick it up by 6 that she could wait for me there a bit longer if needed. At any other shop, they definitely would have kept my car for up to a week for the same job! My car came back clean, washed, vacuumed inside, and in close to new condition and although this location was really far since I had to come from the West side, they really know what they're doing here. I went with them due to the great reviews, and no regrets.
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August 2022 by Robert X.
The owner is very rude and has blown off my request to get my car fixed because they do not want to fix it. They gave me a timeline that extended months beyond my time of inquiry just to have me be dealt with later. This is extremely unprofessional and I am shocked to see a company that has 5 stars to have shown such a lack of professionalism on their customer end. I would advise against coming into this shop to get your car fixed because it would take a very long time and they are not accommodating to their customers in any manner. The timelines they give you are completely false and their excuse is that they are overworked. Owner literally told me that they will blow off everyone who comes in at the moment because they are too "overworked". My friends have tried to fix cars here and left because of the attitudes they were met with.
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August 2022 by Nikki H.
Carlos was super responsive and helpful! i was able to get my car in quickly to get a scratch fixed and they were done same day with my car fully washed and vacuumed! excellent service, will definitley bring my car here again!
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October 2020 by Jack N.
Been back multiple times, every time I'm out faster than expected. Super helpful crew in the morning, never going back to a chain auto shop. Got a two+ hour estimate down the street at pep boys and they fixed my headlight for free in about 5 minutes.
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October 2020 by 10 To 1.
It's a very professional shop and the staff is extremely helpful. Shoutout to Freda, she was quick to help me out. Awesome place.
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February 2020 by Joseph F.
Much love to First Choice Auto Body & Repair! All I can say is wow! I am truly grateful for their detailed work. Evan and his whole team are the best. I had my whole front bumper completely taken off during a hit and run accident with some minor damage to my radiator and a few other pieces. (Brackets) I got my car back looking good as new! I also had some other work done to my car as well and I was very pleased with how the work came out. Can't thank them enough. They're the go to shop in my opinion.
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December 2019 by Bill M.
I would like to preface my review by immediately disclosing that I did not actually leave my car with First Choice Auto Body for a dent repair I needed, despite the fact that they were exceedingly polite, friendly, and referred to me by my mechanic. There is a damn good compelling reason why after my dealings with them I am issuing a two star review and it will certainly resonate with many potential customers, which is why I am taking the trouble to leave it: I had a tiny dent in the hood of my 2015 BMW which was inflicted by the fist of a crazy crack head in South Los Angeles. The aluminum hood was dented yet neither the paint nor clear coat was marred. On the lauded advice of my mechanic, I brought the car over to First Choice Auto Body and Repair. While dealing with the First Choice estimator (I believe his name was Evan), I was told that during the dent repair process, bondo would be necessary and two entire panels: the hood, and the front left fender would need to be stripped and repainted in the process. I was given a stratospheric quote of $800 to repair a two inch fist inflicted dent with a subtle corona. I drove off with their card entirely unconvinced that such extensive surgery was necessary for such a small problem. Naturally I was monumentally displeased with their sky high quote so I decided to investigate other options. Let me tell you how happy I am that I did! I found a company in Playa Vista that specializes in on location paintless dent repair. They had stellar reviews all over the web as well as before and after pictures of their work. The man who FLAWLESSLY FIXED MY CAR FOR $300 came to my home and did the work in my driveway in under three hours. That is a $500 savings from what First Choice wanted to charge. I repeat, the result is absolutely positively flawless. First Choice gets a big fat two star review for being extremely behind on the latest technologies. I feel as if I went to the doctor for a headache and they offered to trephine my skull instead of offering me an ibuprofen tablet. I debated whether or not to post this review at all but after careful consideration decided that it is exactly the right thing to do. To the people at First Choice I offer this: I think it is time for you to learn this technology instead of just assuming that every customer who owns a nicer make of car is awash with money. Your confiscatory quote for a job that was expertly carried out by a consummate professional for significantly less than half the price, was not well received by me at all. I hope you find this review constructive and your potentitial customers find it instructive.
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October 2019 by Sarah W.
If you have an unfortunate accident this place is AWESOME! They worked with my insurance, kept me up to date, fixed my car beautifully & all the while treated me like family!
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October 2019 by Richard H.
So I came across this shop under unfortunate circumstances. I was t-boned in the middle of an intersection after another driver ran a red light. The damage to my truck was pretty extensive. I'm so glad I chose this shop because of their great customer service and knowledge. Edwin went above and beyond to make sure I was completely satisfied. Frida was great as well any questions or concerns I had she took care of. If you are ever in need of a collision repair shop I'd highly recommend them they turned a stressful situation into pleasant experience. I will definitely use their services in the future although I hope it to never need it
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September 2019 by Denise Z.
I was recently involved in a car accident, and after exchanging info with the other driver, I attempted to drive my car since it looked like I had no visible damage, well I couldnt turn the wheel. It so happened that there was a tow truck a few cars behind me, the driver came over to ask if I needed help. He hooked my car up and towed it to First Choice Collision, gave me his card, calmed me down since I was shakin up after the accident, since I was never in an accident before, he also called me an Uber to take me home. He advised me to call Frida the next morning, since it was at night. Well she was the best to work with! She started from start to finish. I didnt make any phone calls, she took care of everything with my insurance company and car rental. I picked my car up yesterday and I was blown away. So happy with the work done. I ended up needing a whole new suspension!!! She made the process so smooth. And the best part is she gave me a hug before I drove away!!! Do not hesitate, call First Choice Collision!! Frida and Edwin are amazing!!
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September 2019 by Son L.
Incredible service from Edwin and Frida. My vehicle was rear ended while going to work. Gave First Choice a call due to reviews and they went above and beyond for me. Sent a tow to pick up my vehicle for me. Provided me with honest assessment and even sent an Uber for me to pick up my vehicle when it was ready. From start to finish...top notch service. Highly recommend!
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September 2019 by Leo J.
When I recently got into an accident I was unsure of where to take it. My dealership recommended one or two places, insurance recommended some other places (which I learned isn't always a good idea) and some friends recommended a few places. However, more than one told me to call this place and speak to Edwin, the owner. I called and spoke to Frida, who was very courteous and professional. I explained my car was not safe to drive so she walked me through the process of setting up a claim. I called them and got a claim # and these guys literally did the rest. They towed my car from my house to the shop and I rode in the truck (they billed the insurance so no charge to me). I wanted to go to the shop to see the place and meet the people running the establishment. I met Edwin who was very professional and took the time to explain the process. They told me they strive to make the car look exactly as it did when it was new, and they did not fail to deliver! Besides the Grade A work, they put me at ease, and basically did everything for me. I think I spoke to the adjuster once, maybe twice. First choice = Easy choice. I'm going with these dudes hands down any and every time.
