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October 2024 by vince settineri
Great service, Great people Awesome shop! If you have a Toyota Lexus Honda or Acura, take it here, you won't be disappointed.
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September 2024 by Kyle Singletary
These guys are awesome! So glad I dicovered them! Cheapest around. Highly recommend them!
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September 2024 by Eric Fields
I’d like to start off by saying the level of professionalism and customer service at JIP is second to none. I recently had my 2019 Toyota Camry serviced here for an electrical issue and even amidst a part shortage issue the level of transparency and fidelity you’d expect as a customer NEVER wavered. Car issues can be a nightmare to deal with but Japanese Import Pros’ business practices and service approval portal streamline that process. 10/10 would recommend
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September 2024 by KYLE MUTCHLER
My folks were headed out of town when their 4 Runner would not start. Managed to get it to this shop and the owner came out to help - who my folks said could not have been nicer or more professional. Gave them peace of mind replacing the battery and making sure that's all that it needed. Looking forward to taking my Toyota and Honda here from now on. Seems like they pay more attention to your vehicle than the local dealerships.
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September 2024 by Lauren Wagner
Great work, very much appreciated being constantly informed/kept in the loop of what was going on with my car. That eases a lot of trust issues with shops. Thank you!
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September 2024 by Jaymi Saulter
How the hell you call yourself a “Japanese import” specialist but you don’t touch Nissan vehicles… one the largest JDM companies???!!!
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August 2024 by Aimeé noneya
Honestly, if you have a Toyota of any sort, just take it here. It is clean, the owner Joe is the nicest person that cares, cares about his work, his shop and his people.
I rolled in with my bucket and he was honest and affordable.
The process was seamless and easy: text messages, emails--I mean it was EASY and informative.
I am taking all of my Toyotas here!!
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July 2024 by John
I had a close call with water damage to my Lexus GS350 f-sport. Joe and the team calmed my nerves and took care of everything. I had some relatively big maintenance done, replacing the adaptive dynamic suspension and f-sport ceramic breaks, and the guys did an excellent job with sourcing and replacing these very specific parts quickly. Joe was very helpful in updating me on the progress of my repair job. These guys are incredibly experienced, they have over 60 years of Toyota/Lexus experience between them. Their shop is brand new and spotless. I can't recommend them enough for any Japanese import car. I will absolutely be coming back for any maintenance needs for all of my Lexus cars. I've had pleasant experiences at the dealership but none as good as Japanese Import Pros.
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July 2024 by DMA Charleston
Got all gussied up to go out and the car wouldn’t start! Yikes! Thanks to a friendly neighbor, I finally got the car started and went immediately to Japanese Import Pros upon his recommendation. They told me I needed an alternator as well and that’s why the battery wasn’t charging. I was given a quote which was extraordinarily less than the dealership, I’m sure that’s not surprising , and had the car repaired the next business day. This happened on a Friday and I picked it up on the following Monday. I’m very pleased with the cleanliness of the shop, The professionalism of the mechanic, and the pricing! I love my 2011 Lexus and have no intentions of trading it in. It’s important for me to have a reliable repair source to ensure that I have many many more miles of use from my car. Thank you Japanese Import Pros!
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July 2024 by Christopher Cowlin
The shop is very professional. I was impressed with their thoroughness, thoughtfulness and automotive expertise. Particularly for high-end performance cars, this level of workmanship is critical. I am a new “first time” customer. They will be servicing my car from now on. Money well spent!!
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July 2024 by Shannon Woodard
I gave these folks a shot after an awful experience at Firestone, which had me nervous to go to any shop but Japanese Import Pros has me feeling confident again!
My car runs so smooth again!
Joe got me a quote, got me scheduled and the mechanic (Andrew?) got my car back to awesome!
They did a front to back inspection, texted me a link to their findings (which had notes and pictures) and from the link I was able to choose what services I wanted to move forward with and they got it done!
This shop is my new Honda repair/maintenance place. And conveniently located for those of us that live on the outskirts of West Ashley.
Thanks guys! You did more than repair my car, you gave me peace of mind.
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July 2024 by guven sezginalp
Sean the owner and Joe at the front desk were very knowledgeable, attentive and polite.
The Lexus dealer was not able take care of a transmission problem with my LS 430.
Sean checked it, diagnosed it correctly and fixed it. I am happy to get my car back on the road again.
Japanese Import Pros are now our families trusted shop for our Lexuses and Toyotas.
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June 2024 by Vanessa Delaney
All star service!
Great communication
Got the work done that other garages couldn’t trouble shoot.
Went above and beyond to figure out the problem with my 2012 Sienna.
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May 2024 by Steven Knotts
Excellent diagnostic and service. Very professional and helpful! 10/10 recommend.
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May 2024 by Matthew Moss
Great service