May 2024 by Quincey Leslie
I wanted to share our experience during our recent stay at your resort. While we were excited to visit, our check-in process was disappointing. There was a long line with only one receptionist available, leading to a frustrating delay. Additionally, upon check-in, we were informed about a margarita event on the 10th and 11th, but when we tried to verify with both the front desk and concierge, no one seemed to know about it. Eventually, we had to confirm the event at the rooftop bar, highlighting a miscommunication at check-in.Furthermore, our room was not up to standard. The ice machine was not functioning, and instead of attempting to fix it, we were provided with ice, which was inconvenient. Additionally, our room was not cleaned throughout our stay, and our toilet stopped working. Despite notifying the staff, no one came to address the issue.Parking was another issue, particularly for our elderly in-laws. It was inconvenient for them to have to walk across the street for self-parking, especially considering our past experiences where parking was closer to our building.Overall, we expected a more resort-like experience, but the property seemed poorly managed. The lack of attention to detail, miscommunication, and unaddressed issues left us disappointed. Even during check-out, the receptionist didn't inquire about our stay or seem to care about our experience. Unfortunately, based on our recent visit, we are hesitant to return in the future.
