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August 2024 by John A
Very good grocery syore
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August 2024 by Edith Moody
Bill pay
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July 2024 by Bridget Brown
The store was nice and clean. The workers were friendly and willing to ask if I needed help. The food purchase was fresh and delicious.
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July 2024 by Julia Kneece Gregg
Sushi area under new management fish is fresh recommend they will make you a poke bowl( I've had the tuna and salmon ) fresh one major minus no eel and a lot of California roll combo. Salmon and spicy tuna sushi always good . Dragon and spider rolls would be awesome to add . People are really friendly ,service is excellent and sushi. I've had some terrible grocery store sushi and swore I would not have anymore but Kroger's is an exception the wasabi is much improved. Id recommend selling extra little tubs wasabi and ginger
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July 2024 by Chris Boschetti
Dirty, prices are nothing special, wine prices have really gone up...friendly people most of the time.
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July 2024 by Loni Ann
Great deals and nice employees however, half the time the prices aren’t changed so when I think I’m getting a great deal it’s just that the stickers werent changed from the week prior...
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July 2024 by Amos Jones
Store is convenient, well stocked, great customer service, moderate to high prices! No change!
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July 2024 by James Morgan
Low prices
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July 2024 by Colleen Cannon-Karlos
This Kroger in Irmo has an exceptional young man named Aaron who works in the Produce Dept. He is ALWAYS helpful, kind and friendly. Great customer service! Thanks Aaron!
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July 2024 by Chuck Teague
Great store all around. Update 7-7-24: still a great place!
Using the Kroger credit card allows for up to $1.25 off each gallon gas. That is awesome!
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July 2024 by G.B.
Though I have been a loyal Kroger shopper in the different states I've resided, the Irmo Kroger by far is the most frustrating and dishonest location I have visited. During each of my last four visits, without fail none of their advertised digital deals or Buy More Save More sales go through at the register in a single transaction. Today alone, Kroger's dozen eggs were advertised for $1.49 each; Oral B toothbrushes for $0.99 each; red onions for $1.49 a pound; and navel oranges for $0.99 each. They rang up as $2.69, $2.69, $1.59, and $1.19 each, respectively. In other words, 4 out of my 24 items rang up wrong, a completely unreasonable rate of "error" on Kroger's part. Each time the erroneous price came up, I had to call the self-checkout attendant for assistance with a price override, delaying even further what should have been a swift, smooth checkout experience.
On the subject of my experience with the self-checkout attendants, Madelyn and Ashley were easy to flag down but, frustratingly, would not complete their task at my register before hopping to another self-checkout customer waving for help. I would be left standing with a screen still stuck on their employee login pinpad, while they helped four other people behind me.
When I raised my frustrations over the poor customer service and the habitually dishonest pricing with the store manager, Jacki, she was defensive and unapologetic. She found various speculative excuses for the attendants' behavior and, more importantly, did not offer any apology for the pricing problems. Though she openly admitted that she knows about the BMSM and digital deals not going through, and stated she had personally done price overrides twice before on the eggs, her overall response was hands-off. When I also pointed out that one of the products I had been planning to purchase was only $7.99 last week and today is now $16.99--an astronomical inflation of 212%, as opposed to the CPI's reported inflation rate of 4%--her reaction was nonchalant.
As a final piece of feedback, I told Jacki that their competitors--Publix, Food Lion, ShopRite, Aldi, etc.--have price promise policies, by which they make any undue pricing error experiences right for customers by giving the item free. Such policies are in place to monetarily incentivize companies from top-down to be honest and accurate with their product pricing. Jacki was once again unreceptive, arguing that customers would "take advantage" of such a policy. Such a response demonstrates that she is mistrustful of customers but could care less about those customers' perception of Kroger's integrity. Jacki should realize that by insisting on their current pricing practices and refusing to change or improve, she is complicit with this theft of customers' hard-earned money.
My advice to other customers is not to be lured into this Kroger by the promise of special deals. The exorbitant amount of time it takes to go through the pricing errors and corrections, as well as the lassez-faire attitude of the store manager, are not worth your effort or gas. Value your time and money, and go support more honest grocery stores in the area.
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July 2024 by Frank Eargle
Wow, I shopped there when the place was opened many years ago, was nice then. Went 6-3-2024 for a sale. Place stunk, shelves ill maintained, generally in disrepair. They need to go look at Publix or Food Lion, never had that at either store. Will not be going back.. ever.
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July 2024 by Travis Ardis
Guy there name Sean, does too many drugs and dropped ecstasy at my house.
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May 2024 by Russell C
so i love this store and its really close to my house.. my issue is though that they have "deals" and signs up for those deals when you walk around the store, the problem is though that when you try to check out they never go through despite scanning my card. Almost every time I go I get overcharged because of it. Last time it was the almond milk that said it was1.49 if you bought 3 or more, i did and it came out to over 10 dollars. Earlier there was a sign on some ice cream that says 4/5,00 and at the normal price of 3.99 I thought great deal! They rang up as 3.99, even the man next to me questioned it as he also had ice cream he asked to be taken off because it wasn't ringing up the price it stated which imo is awful and makes me not want to go here anymore
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May 2024 by David Pearson
Nice ,clean
