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February 2024 by Delgado A.
The management and customer service at this Lowe's location is horrific, the folks in the kitchen appliances section are RUDE and very DISRESPECTFUL! They will move fast to sell you an appliance and push for the protection plan, but when you return for help with an item that short circuited, they will dismiss you with a number to call. The guy that sold me the item with the lowest protection plan and who I asked for help 2 months after my purchase said to me, in a very condescending tone in front of my 77 year old mother "I'm repeating myself" after I asked him 3 different questions and he gave me the same repeated none related robotic answer. Annoyed and dismissive he gave me a number to call, which I did call and they could not locate my purchased protection plan. So I went back to this Lowe's the next day for help again, but went to a different annoyed sales rep. sitting next to the previous grumpy one. And he gave me the same dismissive answer with a straight face handing me the same number to call. So now I'm paying off a $600+ item that no longer works, and I have no where to go for help. Money down the drain with a Lowe's protection plan. The DMV treats you way better than this place! Do yourself a big favor and avoid this Lowe's location and Lowe's in general! I'm personally sticking with Home Depot, they won't fail or SCAM you like Lowe's will.
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October 2023 by Noel Moranchel
I like Lowes because there we find everything we need to work
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September 2023 by Jay M.
I ordered a Bali motorised blind from them. First they just did not take my ordeer. So I had to do it again. The second time they did it right and the gentleman assigned did a good job assembling it. But they did not order or provide the charger of the battery. While setting up the order they should have added it as it is a custom charger. The folks might be polite, but there is something wrong about the process.
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September 2023 by Anon ymous
Absolute garbage! Started a siding, gutter, chimney cap job 2 years ago, still need 85 ft of gutter and the chimney cap portion of the contract fulfilled. Was given excuse after excuse, yet again waiting on another group of employees to figure it out.... If they correct this without litigation I'll report back.... 8/2023
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March 2023 by JamesRichard Smutney
They had the unusual halogen light I needed
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December 2022 by Chrissy B.
This is a great location. Well stocked with amazing customer service. My husband was looking for a part for his drill to help us disassemble a desk to move it to a new room. We were looking independently when Blue came up and helped us. He was awesome then I selected a Stanley cup and we looked at some other items and headed to self check out. We had a gift card so we were waiting for the employee to help us (they have to type in your DL#) and a nice lady who appeared to be a manager came out of her office to ask if we needed help because we were kinda standing there. She was super nice and said to get started and the attendant would be right over to help. I believe his name was Fabian sooo nice super helpful. The Stanley cup I selected was incorrectly labeled for the price and he happily adjusted it for me. Super excellent customer service and stock. We are happy to be living so close to this location. Tons of helpful employees looking to actively help customers was a breath of fresh air.
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December 2022 by Donald G.
We paid full cash money to have a new fence installed by lowes. We'll my lowes rep was all about hounding me towards the end of the month to get this done. He kept asking me how I was gonna pay for it. I know he was commission based by how hard he was hounding me to make a decision or when I was paying. So mean while we proceeded with the transaction then the materials show up in my driveway. The installer comes to install it and get all the way to the end of the installation and find out we have a 5-foot gate, correct size, then a wrong size 6ft gate. Now we are going on 2 weeks since our installation. we just received the gate today, 11/30. But my lowes rep hasn't once checked or updated me he had some lady call me the other day to update me, and she was very rude. I have asked to seek some compensation but keep getting told that once the gate is installed, we will talk about it, so im expecting they're gonna work their way out of it. We were thinking about having flooring not through lowes, but since this Fiasco lowes will no longer get my business, I will drive the extra bit to Home Depot.
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November 2022 by Joel S.
While I will remain a customer, they need better management. I waited 25 minutes for someone to help me purchase window blinds. After three pages, no service. The manager of this store has failed to train employees and instill best practices. when I asked to see the manager, he or she was not available. Lowes needs to review this store's customer service. Waxhaw next stop.
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October 2022 by Jesse R.
I went with my wife and daughter this week to purchase a faucet at this store. We went to the self checkout, and my wife told me to make sure that I used my military discount. I told her that my mylowes account wasn't working, so we would just have to not get it this time. Out of nowhere an employee named Judy approached us for no reason and said, "you are not entitled to a military discount. It is just something corporate offers, and we can choose not to give it to you." I responded, "well Judy I can choose to not shop at Lowes." She then said that I did not have to shop there. I was so shocked that an employee would come up to use completely unsolicited to disrespect a veteran for no reason. I spoke with the manager Andy, but highly doubt any action will be taken. It won't matter to them, but I will never shop at Lowes again. I will be sure to let everyone know about this, and will continue to spread the word.
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August 2022 by Andrea-Derrick Johnson
BEWARE!!! ABSOLUTLY NO CUSTOMER SERVICE - I purchased a Hisense refrigerator in March 2022 from Lowes. Within the first month the icemaker went out and we contacted Hisense to mitigate the problem. After nearly 4 months of dealing with Hisense sending repairmen out 6 separate times, they finally conceded to issuing a Return Authorization for us to exchange our refrigerator. We have now been bounced between Hisense and Lowes for nearly 6 weeks in a perpetual cycle that goes like this – 1. We contact Lowes to schedule the return and new delivery - 2. Lowes tells us they can’t do anything with an RA number, they need the actual RA document – 3. We call Hisense and tell them to send the document to Lowes – 4. Lowes tells us they have not received the document – 5. We call Hisense back and they tell us it was sent to Lowes and to have them check their spam folder – 6. Lowes tells us they have not received the document and they give us another email address to try. Rinse and repeat 8 times over the last 6 weeks. Why does Lowes not have a direct channel to their vendors for these types of issues? Why does a customer have to spend hours trying to resolve something that should be as simple as Lowes contacting the vendor and getting an email? This is completely unacceptable and should never happen to anyone.
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June 2022 by Jill P.
The customer service at Lowes has reached a new low. My daughter and her husband spent thousands on new flooring that was defective. Attempting to return the product has been a nightmare for them. Damon, the manager at the Indian Land location was the worst. He made promises, broke his promise, he accused them of lying, he didn't listen to them clearly and ended up sending a truck to pick up the product at the wrong location, interrupting guests at a vrbo twice. The men then arrived at the correct address days later with the wrong size truck and piled the wood on their driveway. Then promised to pick up the wood flooring days later, and its still sitting in the driveway. They still have not been reimbursed for their costs. I tried calling Damon and he told me he would not talk to me. Then, I called the general customer service phone line and sat for half an hour waiting for a someone to answer the phone, which never happened. Damon then refused to answer the phone for my son-in-law. Next step is to escalate to upper management, hoping there will be some help. If Lowes continues to refuse reimbursement, next step is the Attorney General. I will NEVER ever buy anything from Lowes again. I understand it's a woke company now. Beware of Lowes.
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May 2022 by Mechell B.
I specifically want to give a big shout out to Anna McCowan! She is AWESOME! If you look up customer service in the Lowes dictionary, her name would be there :-) I was looking for security cameras and Anna spent much time helping me to find what I needed. Not only did she never seem frustrated, but she was so willing to check everywhere and pull things out of boxes to read what each did to see if it fit my need. I was very impressed by her. At one point, I felt bad that she was over extending but she just didn't mind trying to see if we could match my security needs. Her boss asked her into a meeting but she was diligent in assisting me and shared that she would be in once she concluded our search. She was willing to call another store and did just that. We found what I needed right there though, because of her persistence. A good chunk of dollars later, I was a happy customer leaving with just what I came in for. Way to hire Lowes. Anna's Manager Heather is always nice when I come in also. Just goes to show it's a trickle down effect. I have to also mention Darriyah my cashier, she also did what she could to make sure I was a satisfied customer. I always get good service at this Lowes. Perhaps other stores can learn from them! Customer Service....A #1. Keep up the great work LADIES :-) :-) :-) The store always has what I come in for!
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March 2022 by Mitch K.
Great because they have excellent customer service, with experts visibly there ready to answer your questions and to direct you to where the products are, that you asked for. Very different from the orange store where the aisles are bereft of experts and if you do fine one, you know where they are by the crowd of customers cluster around them. I need a not so common item: an abrasive brick to smooth ceramic and masonry. I asked the tool people and then spent a lot of time going through their tool area and later aisles 38 & 39. Lots of abrasives, but not what I wanted. I paid for other items I needed and went home to look for it on the internet. There they were! Exactly what I wanted. So where could I order them? I thought it a mistake when Lowe's Indian Land came up with an in-store inventory of 8 on hand. My wife said, you better call them before going over there again. I did. I spoke with Rick, in lumber. Yep...he told me to come in and ask for him. I did. He had 4 on the shelf. Nice guy, very helpful, as he took me over to the shelf and pointed them out to me. He said that when I had called, he went over to the shelf, used his scanner to positively identify the item and especially to ascertain how many were there. Apparently that is standard procedure for Lowe's. I left happy and my mission was accomplished. Don't understand the bad reviews. We have always had great customer response whenever we could not locate something or wanted to know which of the items would best meet our needs. Thanks, Rick in lumber.
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February 2022 by Jeff Shelley
RUN do not walk away from getting a fence installed from Lowe’s. I mean it RUN away! I went with Lowe’s because they support the military and boy was that a mistake. Even if you’re military and get the discount like me, DO NOT get your work from Lowe’s. I ordered the fence in April ‘21 and the job was completed in January 2022…nine months. I was told that the product would take 2 months to come into Lowes (with Covid I understood.). 1.) After 2 months I received a call and was told that the employee who took my order had transferred to another store and that my order was never placed. 2.) when my order did come in I was scheduled a install date. The date came and I had to take the day off from work (un-payed). I received a phone call that morning from a different installer and was then informed that the original installer was not coming to install that day because they went out of business. Lowes never had the decency to call me to inform me of this news. 3.) Installer installs my fence and has the gate so high of the ground it looked ridiculess. I asked him to bring it down because it looked ridiculess but also that my dogs could walk right under it without bending down. 4.) because of #3 I now have permanent holes in my vinyl fence. I asked for the holes to be fixed and was told to screw black screws into the holes because that would look the best. Because the fence is tan they cannot plug the holes with any product. 5.) when the fence was original installed they did not have patches for the gates. I had to wait 6 months for them to install the gate latches. 6.) most corner post are installed on a angle and not straight. I think they eye-balled it instead of using a level. 7.) we had a storm come through the Charlotte area which has 20mph winds. Three post were leaning after the “20mph” winds and the installer said it was wind damage. Nothing they can do. What!!! 8.) I cannot open one of my gates with out lifting the gate. When I brought this up I was told there was nothing they could do. They told me to dig a path in the ground so the gate will open freely. 9.) I had more item that needed fixed which the installer took care of but there’s too many to list.
I asked Lowes to come and take this fence down and refund me as it has really been a clown show. I was then told that I could get compensated for all my problems. I agreed to keep it which was a big mistake. Keep reading.
I asked for the DM to come out and walk the job with me and that never happened.
This whole experience has been a crap show and what does Lowes offer me for all of the issues…$137 on a $4k job. That’s not even 5% of what I paid.
I truly never write negative reviews but I have to post this everywhere I can just to keep people from making the same mistake I have made.
Go with a legit fence company. One that knows how to install the fence and one that caters for their customers. You may pay a little more but you will not have the multiple headaches and frustrations that you’ll get with Lowes.
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December 2021 by Doug S.
Prices don't match in lawn and garden. Karen the cashier flipped out on me when I checked out. I showed her a picture of the price and she was still very rude. A week later I came back and she flipped out again. Love her Jersey accent too! Lol. Well they have a lot of problems at Indianland Lowe's. Karen needs to calm down and treat customers with respect.
