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September 2023 by Jimmy Gregg
Too bad I can't give them 0 stars. One teller. 6 people in line and the teller was working the drive through as well. Sorry management. I took my money to Founders across the street. I should have know. New name same sorry service
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April 2023 by Rajasekar Jeevanandam
Very slow service and understaffed
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January 2023 by caroline
I went in to open a savings account (already have a checking with them) and the man who helped me, Baldwin, was so incredibly polite and helpful! He is the VP Branch Leader and he is absolutely amazing at what he does! He was personable, helpful, and just overall amazing! I highly recommend this branch just because of him
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January 2023 by Caroline Pearson
I went in to open a savings account (already have a checking with them) and the man who helped me, Baldwin, was so incredibly polite and helpful! He is the VP Branch Leader and he is absolutely amazing at what he does! He was personable, helpful, and just overall amazing! I highly recommend this branch just because of him
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December 2022 by Norman Speiser
I am extremely happy with the friendliness an service.
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November 2022 by Vera Rodriguez
Unfortunately Even if There are only a few customers, because they have a minimal amount of tellers working it takes so much longer to do the simplest transactions. The employeesI remember from years back we’re so courteous friendly and helpful but our no longer there, The current staff do not acknowledge you while you’re waiting and waiting and waiting and never an apology for keeping you waiting that long. Sometimes they’ll even look right over you and go to help somebody else. With all this automation say goodbye to customer service and overworked unhappy employees. :(
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November 2022 by Balaji Prabhu
Poor poor service locationWent on Saturday only 2 people working managing cash and peopleWaited for 2 hours to know they don't have any support for me.It's unfortunate for people working there but their MGMT seems poor. I am account holder. Will change over soon.
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February 2022 by John
Well, it looks as though there’s enough negative reviews, should I even bother. I’ve tried twice to make appointments, but never honored.
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December 2021 by Mira Higgins
I am new to the area and found the customer service to be exceptional.
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June 2021 by MBT2014
Believe the one star reviews about the horrible customer service - this branch earns them. I wanted to like it because I had an account and a mortgage with BB&T a few years back in another state, but this banking experience is nothing like the BB&T I banked with before. It's 2 big banks merging into one called Truist, so I plan to avoid that bank too. I'm just glad I found out before I moved any more accounts to this bank. It's a hassle to change, but it will be worth it. Do yourself a favor and choose a different bank.
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June 2020 by Jennifer Urbigkit
Worst customer service
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May 2019 by Heather Channel
This location is your typical bank.
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May 2019 by Matt Kuerth
Initially REFUSED to turn a roll of quarters into a $10 note for me because I was not a BB&T customer.
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May 2019 by Chiefjef G
Perpetually UNDERSTAFFED Transactions that take 5 minutes elsewhere require 15-20 minutes at this branch. There's always a line stretching into the lobby.
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March 2019 by jakub L
Line of ppl and she say well im going to lunch And leaves. 3 other ppl sitting in the office.. im still in line..
