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February 2024 by PTIII
If Verizon's goal is to offer so many different options and "deals" that their salespeople end up more confused then their customers, they have succeeded.Math does not seem to be a strong suit of the sales team here. After "running the numbers" of one the "great deals" Verizon is offering, your bottom line monthly fees somehow end up 30-50% higher than you are currently paying for basically the same service.The selection of phones in stock is poor and when asked to compare the different phones, the sales person rattles off vague references to processor speeds and battery life, indicating they really have no idea which phone would better suit you needs (which they have forgotten what you said anyway and keep suggesting a certain phone you've already said you definitely don't want).BEFORE MAKING ANY DECISION about a new phone or new service, make sure you carefully review the costs and terms IN WRITING because what you are legally obligating yourself to may have little in common with what the sales person represented.
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February 2024 by Renea Hushour
Great experience with Gina! Knowledgeable, professional, fun & patient! Engineered a superior plan. Clarified the abyss!
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February 2024 by Charles Trowbridge
My experience at Verizon with Hunter. Was A great experience! She was wonderful, telling me about this new iPhone 15. Which I definitely am interested in future but for now, she help me do a lot of troubleshooting with a problem I had with a refurbished phone from Verizon. She did not hesitate to help me and make sure that I left with a good piece of equipment. You should have more people like Hunter behind your desk! thank you very much for your future customer Charles Trowbridge .
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February 2024 by Mary Anne Huber
Carolyn - Excellent customer Service. Very patient- answered all of my questions with a smile.
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February 2024 by Marilyn Eastwood
Carolyn was fantastic to work with. Service top notch. Recommend the store and the employee.
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February 2024 by Rachael Schatz
Good experience. Easy to update phones quickly. hunter was knowledgeable about deals
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February 2024 by Debra Hutton
Excellent customer service. Went above and beyond!
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February 2024 by Lawrence Mianowski
I was having trouble with my sim card today, and Hunter helped me get my phone back in working order by replacing the card for free. She was extremely polite and professional, and I would recommend her service to anyone moving forward. Overall, I was very pleased with the service she provided me today and was very happy she was able to help me with my issue!
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January 2024 by Lenny Gee
The worst.
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October 2023 by Diane F.
I was having trouble sending out text messages on my year old phone. Peter was kind, patient and knowledgeable in helping me fix the problem. They are definitely consumer friendly and I appreciated his help.
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October 2023 by Ronald Niclas
Worked with Nasier today on a frustrating technical problem with my iPhone. He provided me with Exceptional service support. The problem faced several challenges to resolve and his patience and dedication to customer service was outstanding. I do appreciate his help!
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September 2023 by Janeen Lyle
It was my first trip into this location. Eric Morgan help me and was outstanding. Smart, welcoming, and very efficient. Even open the door and walk with me as I walked in the store. Never had that before.
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September 2023 by Ken Turner
Our experience with updating our I phones at the HH Verizon store was outstanding. The service was excellent and timely. Our Service Rep was extremely knowledgeable and helpful ????
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September 2023 by Sharon Graham -rogers
Customer service was amazing and her knowledge about Verizon’s net work was awesome.
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September 2023 by B Wedel
Chris . Great job. Quick set-up. Thank you
