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April 2024 by Alex M
I have been shopping at Needlepoint Junction for the past few years and have normally had good service. This week alone I have spent over $500 in the shop on threads, accessories, and canvases. The staff is extremely helpful, however you need to double check your purchase BEFORE paying even if you have had assistance picking by staff.
While purchasing at the store today, the very sweet sales associate who was helping me recommended a canvas with a stitch guide; I asked if the canvas was kitted (including fibers) and the sales associate said no but that she can grab the threads off the provided shopping list (my local shop does not sell the brand of threads that it calls for so I let her do this). At no point did I ever hold the project in my hands; it was like a personal shopping experience. When I got in the car, as my husband was driving, I started separating my new projects into the new bags that I just bought and I noticed that the project in question did in fact come kitted with fibers. I quickly went back to the store (less 10 minutes after leaving) to point this out. The sales associate said that they normally do not take returns but would go ask Ashley due to it being her mistake. Ashley said that they cannot do a return due to "health reasons". The mistake was clearly in their hands and I purchased 13 cards (140 yards) of thread at their direction that I don’t need. I understand if they don't want to take the fibers back but they could have given a store credit for the amount due to their mistake and my immediate return to store. When a mistake is made by an employee, the shop should own up to the mistake, accept responsibility, and make it right with the customer. This is a luxury hobby, but not a luxury experience unfortunately.
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February 2024 by Amy Lavine
From the first time I walked into this store as a newer needlepointer, Michele and her team have been so supportive and encouraging! I would not have gotten as far into this hobby as I have without their willingness to make suggestions and share tips and tricks. Thanks ladies!
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January 2024 by Jennifer E.
I happened on this store and am glad I ventured in. Immediately the staff behind the counter greeted me. As a knitter I headed straight for the yarn which is a tiny section of the store. If you're into needlepoint or cross stitch there are entire rooms for you! A nice lady (I didn't get her name) came over and chatted with me and helped me find a few crochet hooks. Very friendly store. Not a lot of yarn to choose from but they've got tons of needles, patterns and hooks.
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December 2023 by donna p
Went in to browse the merchandise but I guess I didn’t have the right look! I am an accomplished stitcher and quilter but not one person in the whole store spoke to me. Cold cliquish atmosphere. Sad they did have beautiful yarns and embellishments.
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December 2023 by Susan Cohen
Beautiful canvases and threads. The owner, Michele and the staff are awesome.
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November 2023 by Dolores Gruszka
helpful staff.wide array of needlepoint kits and supplies.small, curated selection of gorgeous yarns, including some hand-dyed.
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October 2023 by V. Loescher
On vacation here and I always try to get yarn local to where I’m vacationing. I found this shop through Google and I was thrilled with the selection of knitting supplies they have. I got lots of help from their knitting guru, Carolla and I can’t say enough about how kind and helpful everyone was.
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September 2023 by Lisa Belk
Paradise for crafters. Knowledgeable staff.
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September 2023 by Amelia Randall
I can’t say enough good things about Needlepoint Junction. I stumbled in a few years back looking for knitting supplies and was quickly distracted and enamored by all the needlepoint! After finding what I needed and buying some beautiful yarn, I decided to try my hand at needlepoint for the first time. As an avid fiber arts crafter, I was excited to try something new. Michele, Kristen and crew jumped in to help me and my sister and made us feel so welcome. It has now become our annual tradition to go back to Needlepoint junction on our family vacation to buy our new projects. Despite living in Atlanta, Michele and I keep in touch throughout the year via social media (follow them on Instagram and sign up for their emails!!) and she always helps me with anything I need from afar. They are always willing to ship and their selections are wonderful. This year I got the chance to go in and sit and stitch a few days with some incredible women who made me feel so at home and welcome and helped me with my big project! All in all I cannot recommend this special place enough and look forward to my next trip
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August 2023 by Peyton Richter
I cannot say enough amazing things about this store. The ladies who work here so lovely and helpful and make your shopping experience truly wonderful. They have an amazing selection from needlepoint canvases and threads to yarn and supplies. I highly recommend stopping by and checking this store out!!
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May 2023 by Madeleine M
Went for knitting supplies, and they have a good selection of needles, yarn, and accessories. They also have crochet needles. I checked their website first, and the in-store selection is much larger than what they have online.The ladies in the store are very nice too!
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April 2023 by Debra Horrell
Wonderful shop. Visited the shop for the first time for their Sit and Stitch. The shop includes supplies for needlepoint, knitting /crochet, cross stitch and much more. Michele and her staff are warm and welcoming as well as knowledgeable. This is now my go to store.
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April 2023 by Tracey Mangano
Beautiful canvases and threads! Excellent customer service that is very knowledgeable, creative with ideas for thread and stitch selection and friendly. Excellent website with fast shipping.
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January 2023 by Rachel Taylor
Great place to shop for needlework supplies! The ladies were knowledgeable and helpful!
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January 2023 by donna van dalen
I visited this shop for the first time and will definitely plan to return. The staff were delightful and so helpful . My mother in law wanted to learn to needlepoint and Michelle directed us to adorable small projects to start with . I pick up beautiful yarn and the patterns I chose they added at no charge . Lovely shop and they mail order .
