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February 2024 by Stevenator S.
Sorry to give this place a star, because it doesn't even deserve that. Very arrogant person "working" there, although often there is no one at the desk and you are just standing around waiting. Waiting for what, you might ask? Well, if you have some sort of deal or low price on your rental, say through an insurance company, then their goal is not to rent you one of their cars. They will look you straight in the face and tell you that they have no cars, when the previous customer was given a choice of three. If you complain, they will blame it on your "attitude" and use that as an excuse.to not give you a car. Grovel for a car and they will just tell you to go to Savannah to get a car, which is an hour away. How you gonna get there? Not by a car, that's for sure. You are stuck at Hilton Head's little airport. Luckily the Hertz and Avis places run a more respectable business, so you will have to forget about the fake Enterprise carrot that was waved at you and just pay regular price for a car elsewhere.
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January 2024 by Jason Cohen
Very bad customer service and no resolution for anything
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July 2023 by Google user
The staff with Enterprise at 140 Beach City Rd on HHI were excellent to do business with. They helped me with a vehicle that fit my needs while my car was in for repair due to a crash. They (Michelle) were patient and courteous with me when a problem with the insurance of the other party failed to do their job in a timely manner. Very good employees!
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July 2023 by K R
The staff with Enterprise at 140 Beach City Rd on HHI were excellent to do business with. They helped me with a vehicle that fit my needs while my car was in for repair due to a crash. They (Michelle) were patient and courteous with me when a problem with the insurance of the other party failed to do their job in a timely manner. Very good employees!
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July 2023 by Becky S
Very friendly staff picking up and returning the vehicle. I was able to get a clean car at the last minute. No issues. I was charged as stated.
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June 2023 by Tom Carson
My wife and I had the pleasure of having Jacob work with us at HHI Enterprise Rent-A-Car. We had rented from Savannah and had a sensor on the original vehicle go bad when driving it (less than 20 miles in). He was able to swap us vehicles, a Honda Ridgeline, and not charge us extra (Or turn around and go back to Savannah)! He also was able to explain the extra insurance coverages and prompted us to take the insurance due to a prior bad experience with a 3rd party insurance coverage. Jacob was extremely kind, listened well, and did everything he could to make our trip enjoyable. Jacob, you are exactly what a business owner would want! Your customer service was top notch. Walking in the door, it was a relief to see you when we stopped back prior to our departure. You are Awesome and truly a great person. To anyone looking for a rental... Ask for Jacob. When you make a reservation, ask for him! You will not be disappointed and he will treat you like you are a person and not just a number. Best of luck in your future, Jacob. -Tom and Katherine
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April 2023 by John Broome
hung up on me after waiting on hold for 10 minutes to confirm a reservationedit: twice & I could hear my voice as an echo saying hello when the busy signal ended before they hung up
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April 2023 by Seaneyluv Pettit
I have the car 20 days no problems
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July 2022 by Herbert Quan
Outstanding service! We had our car in the auto body shop for repairs and used Enterprise as for our rental. They were super friendly and helpful. They picked us up from the auto body shop and provided us with an upgrade. The rental process itself was smooth and the entire staff could not have been more friendly or efficient. Excellent operation and I would not hesitate to use this Enterprise for car rental needs.
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June 2022 by M S
Only gave one star because I can leave less than that. We are on vacation and the car just died. Enterprise has been LESS THAN HELPFUL. Left us stranded. Making us do leg work and NOT even giving us another car. Beware before you rent with this company! We could not be more upset! Day 2 of dealing with them and still no help. Can’t go do our plans, can’t go to dinner. No Ubers around here and no way to get back to the airport when we need to go! Isn’t this wonderful?
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February 2022 by CC Direct Group
Zara was efficient, kind and knowledgeable in renting a car. I would go back there anytime because of her outstanding service!Adding on... with delayed car rental repairs this Enterprise has gone above and beyond. Michael has delivered a new car, patiently looked up information regarding the remaining insurance coverage and made this an easy and actually pleasant experience when every other aspect of car repair has been stressful. I can not say enough about the team in this office. I travel constantly and rent cars frequently... and would recommend this location to anyone. Thank you to the whole team.
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October 2021 by louise lund
Zara was great in helping us get into a car at the beach city road location. She was extremely knowledgeable and helpful. We will continue to use Enterprise.
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October 2021 by Hannah Lund
Zara was super helpful! She was patient and very informative. We will definitely be renting from this Enterprise again in the future!
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October 2021 by Susan Walker
The staff did what was requested as we were stuck on vacation w a car that should have never been sent out from the Stroudsburg office. It took quite a bit of time from our trip as we had to travel to 2 different locations to get a vehicle but we knew we would finish the trip w/o any further complications. Thank you for your help and they "DID THEIR JOB" and nicely.
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September 2021 by Carmela S.
Michael and Zara are phenomenal truly an assets to enterprise. They were Courteous and extremely helpful . They try to help you as best as they can and work with you! Quick pick up clean and professional. Best service I ever had in renting a car. Truly thank you! Carmela schaffer