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November 2023 by Abigail Middleton
Have been waiting over 4 months for our scheduled service appointment to fix our convertible top… brought our mustang in 2.5, now almost 3 weeks ago and it still hasn’t been serviced. They have simply kept our car without looking at or touching it. They do not answer the phone and their voicemail box if full…. I’m assuming from other angry customers. Complete disaster of a dealership, poorly managed, and non existent customer service. Would never recommend coming here. Save yourself the headache and go elsewhere.
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September 2023 by Mary Beth Ritchie
Without having to type out a novel.. I just want to say that we started of with a truly awful experience. Lots of back and forth from the advisor working with us. Even when my husband would stop into the service department to speak with him, he wasn't helpful and was often times combative. He told one of the supervisors that my husband was a liar--even with him standing right there. Finally the service director stepped in, and was able to resolve an ongoing 4 month the issue within a day. He was able to balance out the over all experience and we are truly grateful for him. Its been a long 4 months without our vehicle, but we are glad to finally have it back in our driveway. Mr. O.C. Welch, thank you for having someone like Brent on your team!
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April 2023 by Roger Lidgren
Fast service on Quick Lane. Hence the name. Been in other lanes which have been not so quick.
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March 2023 by YVD Hahamy
Michelle McQueen is very thorough and it's a pleasure doing business with her. With a winning team headed by Michelle, OC Welch Ford Lincoln will continue to be the very best Ford Lincoln full service dealership in the area.
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December 2022 by BJ Barnes (BarnesOnMove.com)
Just an oil change…Got in on an early appointment day after callingFriendly staffThey do videos of vehicles before and after
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August 2022 by Chris Brubaker
Rick and Linda in the parts department were great to work with! Very response and professional 10/10!
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July 2022 by Dave Sharp
Took car in afternoon before. Staff was courteous and helpful. Car was ready next day as promised. Again very professional and friendly
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June 2022 by Regina Peters
Let me start out by saying if I could give them 0 stars I would. I bought a 2019 F150 that had only 81000 miles on it 12/3/21. I paid cash !!!! I've had it in the service department 4 different occasions. Within 2 months of buying it. O.C.Welch gives the "standard 3 month warranty " bumper to bumper per the sales rep. Within 4 days of having the vehicle the brakes were squealing like no other. So brought it in had to fight for hours to get them to take care of the brakes and I questioned the motor noise. 2nd time within 3 weeks of owning,was driving down the interstate going about 65 truck immediately shuts off And I lose power to everything. Had to make an appointment wait to get it into the dealership for them to tell me after 3 days that nothing's wrong. So 3rd time can't get the vehicle to crank and when I finally did it was making a horrible tapping noise like the motor. Took back into the dealership was told it was a crank shaft sensor. Get the vehicle home and at this time it is tapping even louder. Call the dealership back up ,express it again that the engine noise is louder than it was the 1st 3 times that I brought it in. I was told by the young lady that the 5.O motors are naturally noisy this was the case all 3 times that I brought up about the engine noise. So as of today my vehicle is now sitting at a Ford maintenance center in Greenville and the motor has to be replaced. And go figure it is now out of that 3 month warranty. The service center is the most idiotic people I have ever met. Nobody can get on the same page ... I am now stuck with a $31k vehicle with less than 83,000miles LESS THAN 3 YEARS OLD...that needs a new motor. This dealership knew that this vehicle had some issues never addressed the issues sold it like this and stuck me with paying for it. Last month I came to the dealership to try to trade the truck in because I knew there was obviously something severely wrong with the motor... The owner's son tells me yeah the motors pretty loud it's tapping something's wrong...nah you don't say!!! Then they offer me $10,000 less than what I paid for the vehicle 4 freaking months ago.... BECAUSE, AND I QUOTE PER SALES REP, " This truck is in our system and shows there are some issues that you've been having with it??? Funny I was told nothing was wrong with it!!! I have contacted my attorney !I have contacted Ford customer service and Somebody will be paying for this I can guarantee you that!!! Let me also state I have called and left so many voicemails on trying to get a copy of my last 3 receipts nobody can email them to me.. Not to mention I've been told on 3 occasions that they have nothing in the system of me bringing my vehicle in the last 3 times however I had a loaner F250 from them so figure it out!!!!?♀️
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June 2022 by Louis Barone
Fantastic, great job all around!Again thanks.
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May 2022 by Leslie Johnson
Customer service and appreciation at OC Welch are truly remarkable. I have had 3 vehicles from this dealership and find they are always reliable and fair from the point of purchase to the car care. They value you as a customer and do many things along the way to let you know.
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May 2022 by Estill PD
One of the best experiences we have had when it comes to obtaining a vehicle. OC personally handled our transaction with great efficiency and effectiveness. We look forward to working with him.
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April 2022 by ed meyerink
Went in for an oil change today. Last time I was there were no such thing as an appointment, I called 2 days ago and no appointments. Today my walk in time is going to be at least 4 hours because there are appointments in front of me. Whe I asked how can I make an appointment I was told a 3rd party was making them. I feel bad for the service department. Not enough staff and obviously over booked. Since I've prepaid for oil changes I'm kinda stuck. I'll update if it looks worse.
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January 2022 by Lisa Westgate Jablonski
Great experience purchasing a Bronco. We appreciate all of Sam’s help along the way!
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January 2022 by Neal Levy
We had a great car buying experience with O.C. and his team. Personal service and a fantastic price on a new Ford Expedition. Other businesses could learn a lot from these folks regarding how to treat a customer!!!
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December 2021 by Daniel Connelly
Great dealership! Just purchased a maverick and couldn’t be happier. The whole process was very smooth and transparent with no surprises. I even ordered a new work truck and look forward to taking delivery of that in a few months.
