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October 2024 by Doug Roberts
Extraordinarily competent handling variety of jack-related problems. This family-owned operation covers the spectrum of RV difficulties plus tow, satellite and similar packages. Service manager and veteran technicians listen carefully to customer problems and craft great solutions. I wish Richard's was near my home base. Pricing was quite reasonable, too.
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August 2024 by Brandon Goodson
Took my RV in to get an estimate on a roof repair and awning replacement. Got the estimate back for both and sent to insurance company because I filed a claim for it. Took a little while to have it fixed but we didn’t have any trips planned so it was fine. Went back to pick it up and they charged an extra $500 on top of the quote they gave me for “freight and misc. materials”. I’m not sure how this wasn’t included in the original quote, seeing as to get the parts you have to pay for shipping, but now I have to go back to my insurance company to try and get reimbursed. And to add onto the $500 charge, they never informed of this extra costs until I went to pick it up. I also asked for my awning fabric back because it was not damaged and practically brand new. They said they cut it off and must’ve trashed it even though it was sitting inside of my camper to keep. They weren’t sure why they would’ve cut the fabric off the roller, maybe to use on another camper or even possibly on mine and say they got a new one I’m not sure. But they basically told me tough luck and wouldn’t offer any credit for them throwing it away. I don’t think I’ll be going back to them again after this job and customer service.
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July 2024 by Michelle Jasper
Keep driving don't waste your time nor money. They had my RV for almost 2 weeks. I had a leak of unknown origin the owner said. They said they did a thorough inspection couldn't find the leak. Only thing they found was a wasp nest. I then contacted another Repair place see my reviews for details. The owner came to my home did a thorough inspection that day! Found a very visible hole in the roof with rot! Leaks around the slide out from missing rubber seals needing repair. The gutter above the slide was broken in need of repair. The screw trim around the rear door of the toy hauler needed replaced. The rotted floor needed repair! So, take my advice Keep driving!!! This was a ridiculous waste of time and money! I'm like another reviewer the 5 * reviews for this business have to be fake or an anomaly! Their customer service was horrible! We had to call several times and got the run around while they were "inspecting for almost 2 weeks!" Only to be lied to!!!!
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July 2024 by Michelle Wright
This place is a total rip off! Absolutely keep driving! They kept my rv for almost 2 weeks for a leak that was rotting the floor. Also, any other needed repairs. Charged me almost $200 and said they couldn’t find the leak. The owner said all they could find was a wasp nest! I called Liberty RV repair and this is their findings on the 1st inspection within an hour!
This invoice is for the repair of several items to include.
1. Repair rotten floor in toy hauler garage.
2. Repair rotten area of roof beside skylight. (Open rip that Richard’s totally didn’t see!”
3. Reseal entire outside of camper including roof, wall seams, and all attachments. (They didn’t see that either”
4. Repair back corner beside ladder. Totally bent didn’t see that!
5. Repair roof of slideout where rubber is missing. Nope they didn’t see it
6. Repair gutter over slide.
Nope that either!
7. Install new screw trim insert at back of coach on both sides of door.
They’re a bunch of crooks!!! I can’t imagine who and how anyone received great service from them!!!
Do not waste your time nor money!
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June 2024 by A D
Thankful to God both my ac units were covered under warranty!!! I highly recommend Richards RV!! Everyone there went above what was expected!! They replaced both of them in no time at all! Really appreciate what y'all did!
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May 2024 by Susu Pitkin
Needed some help with a generator hose that wasn’t straight forward and was able to get someone to McGyver some thing to get us going. They have a nice little RV store and also do RV and trailer storage!
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April 2024 by Stephen Mulkey
Helpful with my rv' s upgrade..
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April 2024 by Wesley Dillard
Took my TT in for a delamination repair. After parts arrived, work was completed quickly and expertly. Communication during the process was excellent. I am a very satisfied customer.
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March 2024 by Andrew Wamsley
Great place to get your RV serviced. Honesty and friendly people/staff that work there. I wouldn't take my 5th wheel anywhere else.
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March 2024 by Scott Peterson
We have a new 2023 2970rl and the heat stopped working. Brought it to a local shop and at first they said something was out of adjustment and after contacting Dometic they had it running again and because it was considered maintenance I was charged a reasonable amount of money which I thought was fair. A few weeks later it stopped working again and this time they came out to my house and found another issue and towed it back to their shop. They called me a few days later and said there was a part on the way and the warranty covers it. This is by far not a large rv repair shop but overall I was treated fairly and quickly without a 3 hour trip back to the dealer and only had my camper gone for a total of a week. Shout out to Richard's RV in Duncan SC for what I believe is great service.
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October 2023 by Kayla Keith
I loved the staff!! They worked hard to make sure our rig was ready in time for our big adventure up to the Northeast!!
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September 2023 by Sean Munley
Quick, highly responsive, friendly service. Exactly what I was looking for.
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August 2023 by Jane Fraser
Trip saver. While trying to get the Rv out of storage & executing a 10 pt turn I bump one of the storage doors & it wouldn’t open. My luck it was water & sewage. Can go on a trip without access. Richard’s to the rescue. He allowed me to stop in at the last moment and they Jerry rigged a solution. Thanks so much.Service: Body & Trim
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June 2023 by peter ressa
I had an issue with my AquaHot unit and was without hot water. The guys at Richards not only hooked me up with the necessary parts I needed but also coached me through replacing them. Unfortunately they were booked and I was down but I had no problem changing out the parts. They are A1 first class!!! They definitely earned any and all future service that I may need.
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April 2023 by C Ackerman
Amazing service and great prices! I hope not to visit them again but if I have too I will be coming here!
