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August 2024 by Diana A
Never rent your car from this company, they are dishonest, take lots of photos of the vehicle they give you and keep them for about 6 months, you may receive a bill at your home saying that you damaged the vehicle or since they have your card they can charge you from there, or to your insurance company if they don't get money for either of those two options they will suspend your license, saying that you had an accident, don't trust them just because they give you a bill saying that everything is fine and you don't owe anything. ALERT, ALERT, and if you go to ask for the report where it should appear how the vehicle was delivered to you, they tell you that you have to bring a lawyer or a judge's order.
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June 2024 by Thomas Secor
This is one of my favorite Hertz locations. I have had very good luck with car selection over numerous rentals (Dodge Charger, Dodge pick up, twice Jeep Wrangler Rubicons) and the people at the counter are always super friendly.
Return is not the best if you want to walk away with receipt in hand. But they are fine if you leave the car in a designated return spot, pop in to the “office”, leave keys on the counter and walk away. And that works just fine for me. I don’t want to have to sit around waiting for someone to manually process the return.
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May 2024 by Jennifer Taylor
Easy drop off, friendly staff.
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May 2024 by Christian Bck
Good service
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March 2024 by V F
No customer service at GSP or corporate - AVOID!Hertz is the embodiment of a zombie company.Avoid Hertz...there is literally no customer service on local or corporate level.
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March 2024 by Rian Lafayette
Car Selection is very Poor at the time of pick up but where they lack in selection is made up by the sweet lady behind the counter helping you. She did all she could to accommodate me and wasn't trying to shove me away like 90% of rentals places I go to do.Cars aren't super clean but they are a high volume store so I'll give it a pass.They do not answer the phone at all so if you have any issues or need to potentially extend your rental I would avoid Hertz at GSP.I'm happy with what I got and the quality of service I received!(Add Pictures so people can get a sense of the selection quality)
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December 2023 by Annie Liner
If I could give 0 stars I would! This place is ridiculous... went there went they said they were open and there was no cars there. They don't care about people that need a car to go to work! DO NOT GO TO THIS PLACE!!!
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December 2023 by Michael Hetzel
A lot of mistakes and you can tell the employees do not care at all.
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November 2023 by Harry Lambis
Let's put it this way. I rent from Hertz 25-40 times a year. I avoid this location. Always rude, never have the right car, I was told by the manager that they are not even ordering luxury eventhough they allow you to book one. Same owner has other locations and they are not as bad.
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October 2023 by Ryan Jakobe
Didn't have my reserved vehicle type, and when I went to return my vehicle (in the early morning, later that week - anticipating a key drop box) a woman with no employee ID walked up to me from a different spot in the garage and asked for my keys. I politely stated that I'd like to confirm she was an employee and get a receipt. Huge amounts of attitude followed.
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September 2023 by Kelli Hively
Not located inside the Irport, instead inside a parking garage. Returns are not clearly marked.
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September 2023 by Kallen Cupcake
Alex was disrespectful, rude, and unprofessional.
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September 2023 by Luiz Alberto Murad Veiga
Very small place
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September 2023 by Deysi Guillen
Love the night shift workers!! will rent again
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September 2023 by Chandra T
Very good renting experience.
