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December 2023 by Eliser Roblero
Great service. I brought my grandfather to the cricket store in Greer, his phone was about to give up. When we arrive the rep there Jenifer, was very helpful and sweet. When we first got there her system was not working. She advised up it was “company wide” this was on 12/1 around 10:30 a.m. my grand was nervous because she couldn’t sell him a phone due to the system and on top of that, his phone was 3% from giving out and not working anymore. Luckily I had a spare phone. Jenifer explained that we could put his sim in that device therefore he could still have a working phone until the system came back up. Jenifer also provided my grandpa with her telephone number, so she told him that she would keep trying the system. Once it came back she would call him and make this a fast process once he came back. Within 30 minutes she was calling. He went back to the store and he was in and out within 5 minutes satisfied with not only the phone, but with the service and hospitality Jenifer showed him from the beginning of the sale all the way to the little bumps they had to get his device. Overall I recommend the service there specifically if the young lady name Jenifer is there. Very attentive sweet young lady.
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November 2023 by A
Anna was always helpful in everything she got me and my family on and didn't waste no time she very respectful and kind one of the best employees there
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May 2023 by Stephanie Burnett
Excellent customer service from Jerry! He was extremely helpful and went above and beyond to help me in my current situation and I am grateful. Thanks!
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October 2022 by Cindy Halcombe
Went to this store to help my 82 year old mother and the manager was so rude. Don’t waste your money with these people!
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August 2022 by Michah Brackett
Great customer service. Kim is an outstanding sales person and a very professional person all around. Would definitely build my company model around her. Thanks for the great service!
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March 2022 by Mrs. G.
I had been receiving text messages about the impending 3-g shutdown and that I now qualify for a FREE phone. So I came to this location to inquire about the free phone. There was only one person working and I did not catch her name. I can describe her as approximately 5 ft, with dark hair and very talkative. She briefly glanced at the text message that I received. And told me that yes the phone would be free however I must purchase approximately $75 worth of accessories to get the deal. She talked on and on about different phones etc. I wasn't sure what I wanted to do at the moment so I thank her and left. A short time later I went to make a call on my cell phone and it rerouted me to Cricket customer service. They want to make sure you that you are aware of the impending shutdown. So I allowed to call to go through the customer service. The customer service rep started to tell me about the free phone that I qualify for. I then told her that I had just returned from the Cricket store and they told me that yes the phone was free however I needed to spend $75 on the accessories to get it. The customer service rep said I am not aware of this qualification that you were told about. And it says nothing about $75 worth of accessories on your account. She advised me to return to the store and request my free phone. I decided to go back to the Cricket store however I went to a different location. And I told the rep. exactly what the first store person told me and simultaneously she and the store manager said WHOA!! The store manager came up to me and told me that cricket employees are commission-based. And that whomever I had spoken with before may have thought that they could get a quick sale out of me and that's why they told me what they did about purchasing $75 worth of accessories. I was completely infuriated with this information!!! And thankful that they are still honest people out here willing to do and say the right thing to help another fellow human. I have four lines with this company. And even if it was the last or left on Earth I would never give a dime of my money to the Cricket Wireless that is located in Greer as long as me talkative lady still works there. And just in case you were wondering, yes I did get my free phone from an honest Cricket employee at a different location.
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March 2022 by Yamiley D
I put 1 star just cause i cant put no stars bit awful completely awful customer service in that store. Advocate named Ken. Dont know what there doing over there. Very bad and negative attitude. Should check your employees!!!!!!
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March 2022 by Julius Brackett
Great customer service. Kim is an outstanding sales person and a very professional person all around. Would definitely build my company model around her. Thanks for the great service!
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March 2022 by Lidi Kitchen
I have an Android phone, it's stopped taking calls .when I came here, they are was told to change the phone because I don't have 5 g internet, I'm shocked, I don't want to change my phone, and they didn't advise me anymore !!!
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March 2022 by Janet McMillan
Had a great experience with Kim. She was friendly and very helpful
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February 2022 by Nicole Reeve
Might want to train employees on how to properly drive company cars. Swerving around double lines and thru 4 way stops aren’t it.
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February 2022 by Ryan David
Kim has been very rude and disrespectful. She charged me for a phone case and screen protector without asking me if I wanted it and is refusing to refund my money. I was charged $173 for Galaxy A12 and when I tried to get a refund she refused and exchanged the phone and charged me another $133 for the Galaxy A13. She is refusing to let me speak to district manager just want a refund I have spent over $290on this A13 please help they are very unprofessional
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January 2022 by Audrey Goodlow
I had been receiving text messages about the impending 3-g shutdown and that I now qualify for a FREE phone. So I came to this location to inquire about the free phone. There was only one person working and I did not catch her name. I can describe her as approximately 5 ft, with dark hair and very talkative. She briefly glanced at the text message that I received. And told me that yes the phone would be free however I must purchase approximately $75 worth of accessories to get the deal. She talked on and on about different phones etc. I wasn't sure what I wanted to do at the moment so I thank her and left. A short time later I went to make a call on my cell phone and it rerouted me to Cricket customer service. They want to make sure you that you are aware of the impending shutdown. So I allowed to call to go through the customer service. The customer service rep started to tell me about the free phone that I qualify for. I then told her that I had just returned from the Cricket store and they told me that yes the phone was free however I needed to spend $75 on the accessories to get it. The customer service rep said I am not aware of this qualification that you were told about. And it says nothing about $75 worth of accessories on your account. She advised me to return to the store and request my free phone. I decided to go back to the Cricket store however I went to a different location. And I told the rep. exactly what the first store person told me and simultaneously she and the store manager said WHOA!! The store manager came up to me and told me that cricket employees are commission-based. And that whomever I had spoken with before may have thought that they could get a quick sale out of me and that's why they told me what they did about purchasing $75 worth of accessories. I was completely infuriated with this information!!! And thankful that they are still honest people out here willing to do and say the right thing to help another fellow human. I have four lines with this company. And even if it was the last or left on Earth I would never give a dime of my money to the Cricket Wireless that is located in Greer as long as me talkative lady still works there. And just in case you were wondering, yes I did get my free phone from an honest Cricket employee at a different location.
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January 2022 by Yamilex Di
I put 1 star just cause i cant put no stars bit awful completely awful customer service in that store. Advocate named Ken. Dont know what there doing over there. Very bad and negative attitude. Should check your employees!!!!!!
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September 2021 by Dav Kelley
Almost left cricket but Kim was super nice to usThank you.
