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October 2024 by LATOYA GREGORY
I came in from just buying a car and needing a oil change didn’t realize the time and they were about to close they welcomed me in and took great care of me great job on providing exceptional service at Fred Anderson
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October 2024 by Anne Campbell Lucas
William was a great help in getting us a good deal.
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October 2024 by chris armstrong
Sold a used gmc 2500hd Duramax to the dealership. Sedrich was a pleasure to work with, very efficient! No complaints
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July 2024 by Tonya McClendon
Great service!
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March 2024 by Kenyatta Miller
You can never reach the service representative until they are ready for payment. You can never reach a manager- they are just never available. After 4 days of calling and leaving messages, they finally transfer me to a Rentak Car manager, Adam- who was absolutely of no help. And he didn't care that he couldn't help either. Snarky and no customer service skills or just common courtesy tactfulness. I asked him to remain on hold until a service manager was available and he STILL transfer me to Chris Gray who will not and does not call back either. It's hard when your car is down, you take it to a supposedly reputable dealer and 5 days later haven't been able to make contact with one person who can provide a simple status update. I can't say I won't be back, because Cadillac service centers are far and few in this are, but I certainly am totally disappointed in this experience.
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February 2024 by Mark Hryhor
Customer service of Parts department not professional at all. Today was my second time to call them Bad experience again.
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January 2024 by Monique Houston
My Salesgirl Hanna was a gem!She never forgot about me and the budget that I had to work with.I recently purchased a vehicle from Fred Anderson because of Hanna's relentlessness to sell me a car. She even helped me transfer all my belongings from my old car to the new one.Thank you, Hanna for your professionalism, and kindness.I will be referring, friends and family to your dealership because of Hanna. God bless, Happy new year!Monique LoBello
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January 2024 by Peter Nwaizuzu
I recently purchased a car from Fred Anderson Cadillac, and I must say it was an outstanding experience from start to finish. The team at Fred Anderson Cadillac went above and beyond to make my car buying process smooth, enjoyable, and hassle-free.From the moment I walked onto the lot, I was greeted by friendly and knowledgeable staff who were genuinely interested in helping me find the right vehicle. They took the time to understand my needs and preferences, ensuring that I was shown options that matched what I was looking for.The sales team at Fred Anderson Cadillac , especially John, demonstrated exceptional professionalism and transparency throughout the negotiation process. They were upfront about pricing, and patiently answered all my questions. I never felt pressured or rushed, and they worked diligently to find a deal that fit within my budget.The dealership's showroom and lot were immaculately maintained, showcasing a wide selection of high-quality vehicles. The attention to detail in presenting the cars made it easy for me to explore different models and features. The entire facility exuded a sense of trustworthiness and commitment to customer satisfaction.Once I made my decision, the paperwork process was efficient and well-organized. The finance manager at Fred Anderson Cadillac was thorough in explaining each document, making sure I understood all the terms and conditions. This level of transparency instilled confidence in my purchase.To top it all off, the delivery of my new car was a memorable experience. The vehicle was spotless, inside and out, and John took the time to walk me through its features, ensuring I left feeling confident and excited about my new purchase.In conclusion, I highly recommend Fred Anderson Cadillac to anyone in search of a new vehicle. Their commitment to customer satisfaction, knowledgeable staff, and transparent approach to the car buying process set them apart from the rest. Thank you, Fred Anderson Cadillac, for making my car buying experience truly exceptional!
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December 2023 by Richard Hail
If you value your time, your money, and your SANITY please do NOT take your car to this place for service! They will NEVER answer the phone; all calls to the service department are routed to a call center and they won’t put you through to a service advisor. Ever. You can only leave a voicemail. I was also ridiculously overcharged for an estimate on my 2015 CTS. They were going to charge me over $2000 out of pocket WITH my extended warranty. I called another authorized repair facility and got a quote for the same repairs for only $800 WITHOUT my warranty. When the claim is submitted, my out of pocket may go down to ZERO. Fred Anderson is a TOTAL ripoff.If I could give this company a negative rating, I would. They don’t deserve one star.
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October 2023 by Yolanda White-Smith
Zack in service is excellent at his job
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October 2023 by tiffany kalliainen
This was one of the kindest experiences I’ve had. I’m now a new widow. Hard Rd. They was so kind with explaining everything and taking care of it. The understanding and compassion reminds me there is still kindness in the World. So Great to still witness this.
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September 2023 by David Mathieu
Nice people to deal with at the service department, but you can never get them on the phone. The bigger problem I had was the first time I brought my car in to get fixed it took over 5 weeks to complete, then when I picked it up and drove it home, I noticed the car still wasn't completely fixed, so had to bring it back in. Took over 6 weeks to get it back this time (no lie) and It's still not fixed!As they are the only Cadillac dealership within an hour from me, I'm considering trading in the car for something other than a Cadillac rather than having to bring my car back to them ever again.
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August 2023 by Google user
Nice people to deal with at the service department, but you can never get them on the phone. The bigger problem I had was the first time I brought my car in to get fixed it took over 5 weeks to complete, then when I picked it up and drove it home, I noticed the car still wasn't completely fixed, so had to bring it back in. Took over 6 weeks to get it back this time (no lie) and It's still not fixed! As they are the only Cadillac dealership within an hour from me, I'm considering trading in the car for something other than a Cadillac rather than having to bring my car back to them ever again.
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July 2023 by Richard T
Had a WONDERFUL experience when we purchased our 2022 GMC SIERA SLT. Wofford in sales was awesome from start to finish and also delt with Jeff Punket and last but not least Ed In finance . This place is very professional and no nonsense. The entire procress was WELCOMED. Would highly recommend for your next used or NEW vehicle.
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October 2022 by Monty Duckett Sr.
Good honest dealers
