-
April 2024 by Kevin Brown
Prices are usually higher than bigger stores, but it's convenient for quick pick-ups. Service is hit or miss depending on the employees' mood. Not to but them all in the same group, but there are a few that act like they are doing you a favor to assist you. My opinion is not based on one or two occurrences. I frequent this site often for its convenience. I've just never found customer service to be good. If you can deal with that then no issue.
-
March 2024 by James Figueroa
Recently went into Ace for a quick stop and while there, an employee came over and openly talked down to another employee who happened to be helping us. The tone was harsh, unprofessional, and inappropriate - especially in front of customers. Most likely will not be coming back.
-
February 2024 by Donna B
We went in for a tiny bit of hardware. Wanda is always helpful and cheery. Fast service a neighborhood classic for paint and all hardware needs.
-
November 2023 by Michael Parker
Had the circuit breaker I needed! It was an old one and they had it in stock. I can usually count on ACE to have what I need for most quick home repairs and they are so much easier to navigate than the big home improvement stores. Very well stocked with hardwear.
-
October 2023 by Mark Gatson
Been having some trouble growing grass in my backyard. Internet research told me to try Johnathan Green products and Ace was my closest local retailer. They had everything I needed in stock and also helped my wife find a couple of them for me. I don't go to Home Depot much but I do. This place was so refreshing. I will 100% go here instead of the bigger box stores. It's well layed out and the employees seem to care. Thank you Ace I will be back.
-
October 2023 by Yeojin Koo
I went here to copy a mailbox key because lowes broke mine 3 times. Employees were very polite and knowledgable about products and prices was way better than lowes.
-
September 2023 by Z
As a handyman I need a variety of things and prefer to be able to make it all in one stop this place is awesome not every Ace has this selection. Debra and Wanda are amazing at their jobs and go out of their way to help every customer!
-
September 2023 by kyle
Really hate being asked for a donation at check out, corporate is abusing access to my cc when i have to answer questions like this on checkout screen, will minimize future use of ace because of this
-
August 2023 by Aaa Mast
I try to support small and locally owned businesses instead of going to bigger stores, but this place is owned by a franchised ripoff artist. They send out coupons to attract customers, but when you go to use the coupon, they tell you caveats that ARE NOT listed on their own coupons. I got propane refills that are listed as $9.99 for a refill. I refilled a couple of tanks trying to contribute to local businesses, but when I went to pay, I got charged $40 more than their advertised price. When I inquired with the employee AND the manager, I was told that the coupon wouldn't be accepted because even though it was a valid unexpired coupon, it's technically for a different ACE hardware, but the coupon that THEIR COMPANY sent out DID NOT state that it couldn't be used at specific ACE Hardware locations.These people refused to honor their own coupons from their own parent company even after a customer inquired and explained the situation that their company created. I will never shop here again, I will spread the word about the despicable business practices, and I hope that anyone on here reads this review and doesn't get subjected to their backhanded two-faced selling schemes. The customer is always wrong and they simply want to dig into your wallet instead of create repeat customers.AVOID THIS BUSINESS, SHOP ELSEWHERE!!!!!!
-
August 2023 by M H
On 8/2, the staff at this place are unfriendly and unhelpful. Despite ample staff and a not-so-busy store, I wasn't greeted or offered assistance upon entering. The cashiers were also unresponsive when I said "Hi" while leaving, just staring without acknowledgment. Hoping for better customer service in the future to others as I won't be coming back.
-
August 2023 by Melinda Toney
Worst experience I've ever had in ace hardware. My husband needed a new weed eater and sent me to get it. The gentlemen that helped me had the personality of a rock. I felt like I was keeping him from something other than his job. The cashier wasn't much better. She seemed more concerned about her phone than me as a customer. I frequently visit ace hardware but not this one ever again.
-
June 2023 by Michael Allen
Thank you to the young man at the outdoor propane station today. It was really warm out there in the parking lot and yet he was very courteous and professional. I had to get a newer tank but he did all the work for me, loading it, etc. Quick service inside too. THANK YOU.
-
June 2023 by Andrew Marshall
The absolutely best place for just about anything! Excellent customer service!
-
June 2023 by Gina C
I would like to start that I usually go to Ace in Greer, on Old Spartanburg and whenever I go buy landscape rocks, soil, you know heavy stuff they really don’t offer help. I don’t mind because I can do it myself anyway, it’s not a big deal. What it made me really drive up the wall was when few days ago an employee (I wish I remembered her name) told me “customers do this all the time” with an arrogant and accusing tone. What happened was that I went to Ace to buy a bug zapper bulb where it was on the rack with the price of $11.and change. There were 2 of them. So, I went to the register and it rang $15 and change. Surprised, I said that wasn’t the price. So the employee at the register sent another employee to go check where 5 minutes past by and she never came back. Therefore, I told the girl at the register let me go check and I took with me the bulb I wanted to purchase. She was moving all things around and told me what I mentioned before, that someone put it at the wrong spot. And I said there were two on the same spot and she insisted that customers do this all the time. She took the bulb out of my hand, all upset without asking if I still wanted. So, you know what? I don’t need it, there’s other places that sell it and I’ll make sure, ever not to come to that branch although it would be more convenient. I didn’t deserve all that attitude from this arrogant employee.And for that reason you lost a customer. Thanks a lot!
-
March 2023 by Elijah Alexander Russell (Alaska)
Great ace in the area. Huge paint department and apparently the largest Benny Moore dealer in the state
