-
February 2024 by shawn gannon
This is the second time I've brought my truck in. First time flywheel replaced awesome work this time truck was not running they had to fix ignition timing got it running ran rough said that was the best they could do had a backfire and had to replace valve covers and valve cover gaskets charge me for two valve covers and two valve cover gaskets they only replaced one and they kept the other parts that I paid for had to call them and ask him where my parts were and then they said well I didn't pay for labor that's why they didn't install them but they kept the parts anyway. I will never use them again as they kept parts I paid for never told me about them so we'll never use them we'll never recommend them to anyone I know
-
February 2024 by Johnna Hamilton
Several phone calls were made to the owner, (who answered ever time), and he was gracious , kind , and knowledgeable about everything I inquired of. He made some suggestions prior to my visit which we did, and then at the visit, his team was thorough, accommodating, informed and extremely polite. They delivered me to my workplace while they worked on my car and returned my car at the end of the day. I would return here for any service, maintenance or future repairs.
-
January 2024 by vitanza walker
Very thorough and knowledgeable about my vehicle. Professional Automotive was highly recommended for auto services on Mercedes Benz and it didn't not disappoint. Having Professional Automotive to service my Mercedes is awesome. It saves me trips to Greenville, and Columbia to have my car serviced. I will be taking my vehicle back to Professional Automotive for future services!!!
-
January 2024 by Larry Boyd
Great professional service
-
January 2024 by Ron Nash
The most professional , thorough and knowledgeable auto service I’ve ever experienced .
-
January 2024 by S Brock
Took my Jeep in for a few things I was concerned about. Professional Automotive did a complete check of the vehicle and gave me suggestions on other things they thought may need to be addressed.Decided to have all work done because I depend on my Jeep daily. I could not be happier with the work that was done.I love how they send text and emails to inform you of what needs to be done with photos!!One thing I wish they would do is drop or reduce the diagnostic charge if you let them perform the work. I do understand it takes time and cost money to keep good mechanics.Great job!!
-
January 2024 by Leandra D
Took my car in for a leaking radiator and a headlight bulb that was blown. Was then charged $132.50 for "technician diagnosis" and to be told that the radiator was visibly leaking and needed to be replaced and that the headlight bulb was burnt out and needed to be replaced. $132.50 to be told what was already known and to give a quote for repair. No repairs done.Addendum: Within 24 hours of posting this review, I was contacted by management from Professional Automotive. The manager apologized for how my service was handled/billed, voiced plans for more front line training and my payment was refunded.
-
November 2023 by Virginia Dean
Great communication and they did a good job. They allowed me to bring my own parts since I already knew what the issues were and this helped me with keeping costs lower. Thank you so much for waiting on me when you scheduled to close and I was running late. I will use these guys again!
-
November 2023 by MrHack40
It's been some years since I had to use there services. I am very impressed with there communication and the use of technology showing customers what there issues are with there vehicle. I encourage everyone with automotive care to be done to check out Professional Automotive,Because they are living up to there name . High regards to them !
-
November 2023 by Scarlett J
Great customer service.Edit: I have been having constant issues since leaving there. The original problem was my battery and the security system was triggered. they got a new battery in but didn’t mention getting a bracket around the battery until I brought it back and brought it up with them. It was shaking off the cables while I was driving.They gave me advice to use a bungee cord to hold it down til they get the part, and was later told by a friend that it was awful advice. I did it anyway. I didn’t have much of a choice.They also had to reset the ‘stolen’ or security protocol on it but I’m not entirely sure if they did that as my car will lock down even with the keys in hand and won’t start at all anymore. I’ll have to take it to the dealership and hope they can figure out what’s all going on. Just feel like I wasted my time going there.
-
November 2023 by Emma McClinton
David made sure my issue I was having with my auto was completely repaired before I left. Even took a spin with me to ensure he fully understood the problem. Professional Automotive possess the qualities I'm looking for in a repair place, honesty and concern for you and your automobile.
-
November 2023 by Robert J DiBenedetto
When my wife’s radiator needed replacing, the guys at Professional Automotive did a fast, clean and thorough job and were so helpful with all of our questions. We bring all of our vehicles here for any service issues that we have. They always answer the phone and are always very professional.Services: Auto engine diagnostic
-
November 2023 by Melissa McLean
Needed a water pump put on an older Volvo while visiting from out of town. Professional Automotive went above and beyond to make sure return to work on schedule. They also guaranteed their work and came through for me when my radiator developed a crack the next day. Will definitely take my vehicles back to them as well as highly recommend them to othersService: General repairs & maintenance
-
November 2023 by Judy Washington
The staff is very friendly, accommodating, and professional at Professional Automotive. They take pride in providing quality work and customer service. I love the Christian decor in the waiting area, as well as clean restrooms. Don was helpful in providing service updates and an open-line of communication. Thank you, Professional Automotive, for the integrity and service that you provide to the Lakelands area!Services: Auto engine diagnostic
-
November 2023 by L Porter
Prompt service and was done in a timely manner. Saves me time and money from driving to Greenville to service my BMW.Service: Oil change
