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December 2023 by Authur Kalzakar
Almost couldn't find a car but thanks to the salesman Justin I was able to find a car within my price range the service was great and when I'm needing a new car I'll definitely be coming back here
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December 2023 by Jeff K.
Worst communication and service imaginable. While my daughter was home from college for Thanksgiving we made an appointment and took her car to Legacy on Tuesday for a few issues. At that time we made it perfectly clear that we needed the car back at the very latest on the Sunday after Thanksgiving. Lack of communication #1 - I never heard from Legacy about the status of the repair. So on Friday (let's call it Black Friday) I called and called the service number and spent much time on hold. Giving up on ever being able to speak to someone I finally left a number for them to call back. That didn't work any better. Finally late Friday after many more attempts at calling I was able to talk to someone in the service department. Basically they said that they had not even looked at the car at that point, but I was told the car would be ready on the next day (Saturday). They were supposed to call me back when the car was ready. Lack of Communication (LOC) #2 - Their website says they are open until 6pm on Saturday so I was giving them as long as I could stand not hearing anything from them. Again, I called, called, and called ad nauseam and the phone was never answered. So I had my daughter go by and see if she could find out anything about the car. It was at this point we found out the service department actually closes at 3 on Saturday. Finally I changed my tactic and instead of punching 2 for service I pressed 1 for sales. Remarkably the phone was answered. I spoke with James about the car but he told me the service departments closes at 3 on Saturday. At this point I am ranting but James did seem to care about the situation they put me in. He called people who already left for the day to find out something about the car. Basically this is when I learned that the car had never really been diagnosed. At this point I made arrangements for my daughter to get alternate transportation back to school. I was told they would call me on Monday with the status of the car. guess what? LOC#3 - I never got a call. But I did eventually get an email from them that had a list of recommended services needed for the car. Of the 7 recommendations I selected 4 things and sent it back to them because I was pretty sure calling them is useless. At that point, they said the car would be ready on Friday 12/1. During the repair they found another issue and guess what? THEY CALLED ME; I am sure it was to get permission to spend another $1000; which I agreed to do. Now the car should be ready to go on Monday 12/4. LOC#4 - Never got a call on Monday to tell me that the repairs were further delayed. Finally on Tuesday I got a call telling me the car was ready. So I went to Legacy to get the car. LOC #5 - I show up at the service desk and it was devoid of all humans. I saw some guy in his office shooting the breeze with someone. I am pretty sure we made eye contact but he never took it took it upon himself to come to the service desk to help me. So finally after waiting at the desk for a good ten minutes I went inside to a counter where there was a human person. I asked him if he could help but he couldn't, but he did offer to find someone in the service department. Finally someone showed up who could take my money and give me the keys to the car. At this point I was happy to pay my bill and be rid of this mess of a business and never go back. But alas, not exactly sure what happened but after I started the car. It was clear from the warning lights that some of my authorized (via their system) repairs were not performed. So I go back in and asked about the work not performed. He looked it up on the computer and determined that work I said to do, they just decided to ignore. Now it's Thursday and all the work has been performed and I have the car back in my possession. I have never so glad to be rid of a business in my life. Suffice to say I'll never go back to Legacy and hopefully I'll never own another GM product.
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May 2023 by Rich L.
They made a cash offer for my car thru CARFAX. I drove 30 miles for the visual inspection , and they would not come to car unless I agreed to buy a car from them, even though the CARFAX offer clearly stated No Purchase Necessary. I tried to contact their HQ and they refused to give me the info. The dept of Corporations has no record of them, or their HQ. Their NAME is available to be taken by anyone with a grudge, for a $10 reservation fee. Hmm-m .... That sounds like a plan ! It all sounds, to me, like they are hiding from any / all who might sue them. Spread this info around to warn others who might deal with them
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September 2022 by Tim D.
I had been calling dealers within a 500 mile radius looking for a specific car. They happen to have one and it was not reserved by anyone. I told them I would be up the next morning and asked if they wanted anything to hold the vehicle and they told me, no we are a small town dealer that works like a small town dealer. The next morning my wife and I drove up, saw the car and purchased it on sight. We were in and out in less than 2 hours and there were no pressure sales, no bait and switch, no last minute add-ons in the finance office and it was probably the most pleasant experience I've ever had buying a car. If you are even remotely close, please use this dealership and especially our salesman Casey Pippin!! I cannot recommend them highly enough!!
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July 2022 by Kim K.
This place is such a rip off. We took my Cadillac Escalade in because the driver side mirror got busted when parked on vacation. While we were having a recall done we asked for a quote to fix the mirror. Their service Dept took a look and said you just need the mirror replaced. So we had them order the part . When the part came in they tried to put it on and said it was busted worse than they thought and we would have to order a whole assembly. Which I had no problem with. The problem comes when they want to charge me $48 restocking fee for a part they miss diagnosed. So I return the part and paid the $48 restock fee and get a quote for the whole assembly of $550. So I order the part , get sent to pay for it and get my partial credit on the wrong part. I wait a week call to see if the part is in and make the appointment to get it installed, take my car in and leave. An hour later I get a call the part is not there but they can order one and have it delivered the next day then have to send it somewhere to get painted and charge me another $80. Needless to say I had to drive back into town, pick up my car and tell them no thank you! You service sucks. We should have known better because we had our corvette serviced last year and it came back in worse condition than when we left it. Grinding in the wheel hub was not the issue when we took it in. We were told it is probably air in the line. This is seriously a joke of a place. Some employees are super here, but this is policy at Gary Buss......