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January 2024 by Sylvester Suber
Our Experience was great. Ms. Sierra Robinson of the Crosscreek Mall Kay Jeweler's location was very helpful. She took her time and made the extra effort to assist us in finding ways to save money and to get the best deal.
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October 2023 by Dexter Parks
Polite customer service
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July 2023 by XxsxgarbabyyXx
Went in to purchase a wedding band and have my ring sized. There were two other customers two employees. Not once greeted, looked at, told hey it’ll be a few minutes with other customers or anything. Stood there for about 10 minutes and politely left will not be returning. I’ll take my business elsewhere.
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January 2023 by Rebekah Olivas
My fiancé has purchased me two different rings from this Kay’s. My original engagement ring he picked for me was deemed defective after going back and forth to their shop for a month straight. I had diamonds falling out left and right from my original ring, beginning on the day he proposed (SUPER EMBARRASSING). At first, we were told they could order us the same ring that would have the same issues from a different store because it was being discontinued, and we could not get a refund because he had the ring for more than their return policy stated. The only other thing they would do for us was exchange the ring.I have small hands, a size 5 ring to be exact, and I was worried that I would have the same issues with the new ring that the manager helped us pick out. The manager assured me I would not have these issues with this ring. He also never explained to us that Lab Created diamonds are essentially worthless and cannot be used towards their “lifetime diamond trade in”, I only found this out after the ring was purchased and had a diamond fall out. Nevertheless, I was very careful, never wearing it to work, and I still ended up losing a diamond from the side. After dealing with the store manager, district manager, and customer service, we still have no real answer on how we will be compensated for this terrible mess. We were told we could get a refund by the manager, yet he only was going to refund the difference that was paid for the new ring and not the other ring my fiancé originally bought because he said he did not know how to. His district manager said then that we could not have a refund period because of the original ring being purchased too long ago. Aka they do not want to lose out on the money and could careless about their customer satisfaction. The only solution the district manager had was to have us spend more money on a “custom” ring that will take over two months to make. Customer service has been helpful, but their “investigation process” is said to be slow and does not guarantee we will even get the refund we deserve.I took my set into a local jewelers to see how they could help us and was told the exact reason that my ring had diamonds fall out was because they sized it completely wrong and “the easy way”, so the whole integrity of the ring is completely compromised. The workmanship on these rings are completely garbage and made so you have to constantly use their warranty.So now, I am here with no ring until we get an answer, which we were told will take a month to get, and we have spent way more money than wanted on two rings that I cannot even wear. I cannot even be happy about being engaged or show off a ring thanks to Kay Jewelers. I will never recommend Kay Jewelers to anyone who wants quality jewelry, and I will never make a purchase from Kay Jewelers again.
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February 2022 by Rebekah Brandhorst
My fiancé has purchased me two different rings from this Kay’s. My original engagement ring he picked for me was deemed defective after going back and forth to their shop for a month straight. I had diamonds falling out left and right from my original ring, beginning on the day he proposed (SUPER EMBARRASSING). At first, we were told they could order us the same ring that would have the same issues from a different store because it was being discontinued, and we could not get a refund because he had the ring for more than their return policy stated. The only other thing they would do for us was exchange the ring.I have small hands, a size 5 ring to be exact, and I was worried that I would have the same issues with the new ring that the manager helped us pick out. The manager assured me I would not have these issues with this ring. He also never explained to us that Lab Created diamonds are essentially worthless and cannot be used towards their “lifetime diamond trade in”, I only found this out after the ring was purchased and had a diamond fall out. Nevertheless, I was very careful, never wearing it to work, and I still ended up losing a diamond from the side. After dealing with the store manager, district manager, and customer service, we still have no real answer on how we will be compensated for this terrible mess. We were told we could get a refund by the manager, yet he only was going to refund the difference that was paid for the new ring and not the other ring my fiancé originally bought because he said he did not know how to. His district manager said then that we could not have a refund period because of the original ring being purchased too long ago. Aka they do not want to lose out on the money and could careless about their customer satisfaction. The only solution the district manager had was to have us spend more money on a “custom” ring that will take over two months to make. Customer service has been helpful, but their “investigation process” is said to be slow and does not guarantee we will even get the refund we deserve.I took my set into a local jewelers to see how they could help us and was told the exact reason that my ring had diamonds fall out was because they sized it completely wrong and “the easy way”, so the whole integrity of the ring is completely compromised. The workmanship on these rings are completely garbage and made so you have to constantly use their warranty.So now, I am here with no ring until we get an answer, which we were told will take a month to get, and we have spent way more money than wanted on two rings that I cannot even wear. I cannot even be happy about being engaged or show off a ring thanks to Kay Jewelers. I will never recommend Kay Jewelers to anyone who wants quality jewelry, and I will never make a purchase from Kay Jewelers again.
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January 2022 by Rebekah Olivas
My fiancé has purchased me two different rings from Kay’s. My original engagement ring he picked for me was deemed defective after going back and forth to their shop for a month straight. I had diamonds falling out left and right from my original ring, beginning on the day he proposed (SUPER EMBARRASSING). At first, we were told they could order us the same ring that would have the same issues from a different store because it was being discontinued, and we could not get a refund because he had the ring for more than their return policy stated. The only other thing they would do for us was exchange the ring. I have small hands, a size 5 ring to be exact, and I was worried that I would have the same issues with the new ring that the manager helped us pick out. The manager assured me I would not have these issues with this ring. He also never explained to us that Lab Created diamonds are essentially worthless and cannot be used towards their “lifetime diamond trade in”, I only found out about this after the ring was purchased and had a diamond fall out. I was very careful, never wearing it to work, and I still ended up losing a diamond from the side. After dealing with the store manager, district manager, and customer service, we still have no real answer on how we will be compensated for this terrible mess. We were told we could get a refund by the manager, yet he only was going to refund the difference that was paid for the new ring and not the other ring my fiancé originally bought because he said he did not know how to. His district manager said then that we could not have a refund period because of the original ring being purchased too long ago. Aka they do not want to lose out on the money and could careless about their customer satisfaction. I took my set into a local jewelers to see how they could help us and was told the exact reason that my ring had diamonds fall out was because they sized it completely wrong and “the easy way”, so the whole integrity of the ring is completely compromised. The workmanship on these rings are completely garbage and made so you have to constantly use their warranty. So now, I am here with no ring until we get an answer, which we were told will take a month to get, and we have spent way more money than wanted on two rings that I cannot even wear. I cannot even be happy about being engaged or show off a ring thanks to Kay Jewelers. I will never recommend Kay Jewelers to anyone who wants quality jewelry, and I will never make a purchase from Kay Jewelers again.
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January 2022 by Rebekah B.
My fiancé has purchased me two different rings from this Kay's. My original engagement ring he picked for me was deemed defective after going back and forth to their shop for a month straight. I had diamonds falling out left and right from my original ring, beginning on the day he proposed (SUPER EMBARRASSING). At first, we were told they could order us the same ring that would have the same issues from a different store because it was being discontinued, and we could not get a refund because he had the ring for more than their return policy stated. The only other thing they would do for us was exchange the ring. I have small hands, a size 5 ring to be exact, and I was worried that I would have the same issues with the new ring that the manager helped us pick out. The manager assured me I would not have these issues with this ring. He also never explained to us that Lab Created diamonds are essentially worthless and cannot be used towards their "lifetime diamond trade in", I only found this out after the ring was purchased and had a diamond fall out. Nevertheless, I was very careful, never wearing it to work, and I still ended up losing a diamond from the side. After dealing with the store manager, district manager, and customer service, we still have no real answer on how we will be compensated for this terrible mess. We were told we could get a refund by the manager, yet he only was going to refund the difference that was paid for the new ring and not the other ring my fiancé originally bought because he said he did not know how to. His district manager said then that we could not have a refund period because of the original ring being purchased too long ago. Aka they do not want to lose out on the money and could careless about their customer satisfaction. The only solution the district manager had was to have us spend more money on a "custom" ring that will take over two months to make. Customer service has been helpful, but their "investigation process" is said to be slow and does not guarantee we will even get the refund we deserve. I took my set into a local jewelers to see how they could help us and was told the exact reason that my ring had diamonds fall out was because they sized it completely wrong and "the easy way", so the whole integrity of the ring is completely compromised. The workmanship on these rings are completely garbage and made so you have to constantly use their warranty. So now, I am here with no ring until we get an answer, which we were told will take a month to get, and we have spent way more money than wanted on two rings that I cannot even wear. I cannot even be happy about being engaged or show off a ring thanks to Kay Jewelers. I will never recommend Kay Jewelers to anyone who wants quality jewelry, and I will never make a purchase from Kay Jewelers again.
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November 2021 by Dana Moore
We went in here for one thing but ended up buying other items because of the sales. Great customer service!
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June 2021 by Cassandra Ellwing-Ryan
I highly recommend this Kay! Especially working with Mike, he was absolutely incredible to work with. I have never had a bad experience here!
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June 2021 by Alice Rucker
My experience with the Kay's jewelers in Greenwood was not a very good one.They had my watch for 3months,no communication from anyone there letting me know anything. I had to constantly reach out to them and the price kept changing. Not a good experience at all.
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April 2021 by Michael Ryan
The perfect place to get anniversary/birthday/mother's day/just because gifts for whomever you are looking for. The staff is always ready to help and answer questions. Plus the lab created diamond selection is phenomenal, definitely worth a look in store.
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March 2021 by Chrystal Turner
Was very helpful in ways but wherever they send jewelry to be repaired is definitely no good. I sent a necklace that was sent back twice & still isn't right the sauldered part is rough & weak & has broken my neck out from it constantly scratching it only thing I can do now is buy another necklace bc so much has been taken off. Was definitely a waste of money
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January 2021 by Elizabeth Hensarling
Great employees, fast service, and they really want to help people find what they're looking for
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December 2020 by Kaleb B.
I Moved to the area a few months ago, came in about a month ago spent about $1000 everything was just fine employees were great and It was a good experience. I was looking forward to bringing the wife today to pick out a few extra things for Christmas. I walked in and my wife I and were immediately attacked by an employee for not wearing a mask. No hi or Good Morning, it was PUT ON A MASK NOW OR YOU NEED TO LEAVE. I'm not one to make a scene so I politely told her no thank you and I guess We will leave. Suffice to say I will go elsewhere for future purchases, somewhere that isn't going to push this crap down your throat and make you swallow it. Only business I have been kicked out of in Greenwood. You would think these people would treat their customers with a little bit of respect especially at a high end store but I guess not.
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October 2020 by Billy O'Sullivan
Went in this morning to pay off my wife's ring and not only did they save me more money then expected, The service was phenomenal! Great experience gotta go to KAY gwd! Thanks yall!
