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February 2024 by Josh Karrde
This post office has been the worse experience I have ever had. They stopped delivering my mail a month ago, saying my house was abandoned and the mail was overflowing. Our carrier, Shaquala, is a vindictive liar. To her, 6 pieces of mail was overflowing. Even after getting the issue fixed once, she decided to report the house as vacant AGAIN! This is harassment, and should lead to her expulsion from employment.Her manager, who I haven't gotten the name of, is just as bad. She continues to insist our house is vacant, despite it being our primary residence, despite animals being there that clearly need to be cared for, and despite the fact I have told her multiple times it is not vacant. She refuses to talk to me, and simply hangs up as I tell her the house isn't vacant and I need my mail delivered. I've already had one medical bill sent to collections because these people refuse to deliver my mail.Dereliction of duty is grounds for being fired. I hope this post office does the right thing, and gets rid of these terrible, terrible people.
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February 2024 by Andrea
The postal worker that delivers in Arcadia Hills has to be the laziness person to work for the postal service. They're always leaving a note for certificated mail but never attempt to bring it to my door.
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February 2024 by Antonio Copeland
Rude and bad customer service! I would not recommend anyone going to this location if you have passport questions.
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February 2024 by Barbara Hicks
Some of the rudest staff I have ever seen. If this location wasn't convenient for me I would not go.
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February 2024 by Jonathan Lynch
Constantly lose mail. They never answer their phone. No accountability or responsibility taken. Completely unacceptable.
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January 2024 by Yordano Guilarte
Good afternoon, my people, I am very upset with this office. Here I tell you, I renewed my passport through an office called opapeleo based in Washington, DC. The process took 5 long months. The office agreed with me and sent me my passport with priority and certificate, which I also paid to trust that the delivery would be faster and with due care, rest assured that they sent me a tracking # and the delivery was scheduled for December 14, 2023, well after the 14th the tracking tells me that The package was delivered, which until today has not reached my hands, after a few days I contacted someone from the office and they told me that they are doing everything possible to get my passport to appear and nothing, after several days of trying they did not resolve the case and nowadays he doesn't answer his phone, well my people a total waste of time and money, frustrating what I'm going through plus the fear that someone has my personal identification
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January 2024 by CRice I'm not a pro
This has to be the worst post office in the area. Maybe they under staff. Drop off box be packed to the max. A car could easily reach in and take what they like. Sometimes my packages don't get scan until 2 days later. Which let me know they don't scan nothing here. I drive out the way to mauldin before stopping here. I come here when I really have to and always remind me why I hate coming here. ?
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December 2023 by Mario Funes
Very rude employees.
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December 2023 by Taylor Bercic
Claudia was super sweet! Called me and let me know my package didn’t deliver instead of returning to sender! :) thank you so much Claudia!
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August 2023 by
Lanisha at Laurens Rd. Post office was very helpful and quick to solve the issue I had. She didn't hesitate to speak with a supervisor and continued with all information needed. Very friendly and professional.
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August 2023 by Danielle Claussen
This is the closest post office to me, and i'll drive 10 minutes out of my way to NOT go there. the staff are unkind and not helpful. When we first moved into our house we didn't receive mail for 6 weeks. i went in TWICE asking if there was an issue or if our mail was being held for some reason. They "investigated" twice and both times said no. We finally received a notice from the actual mail person leaving something on our door that our mail WAS being held IN THAT LOCATION. Every experience after that has been downhill.Most recently walking in and asking a question to have the person behind the desk laugh at me, instead of trying to answer the question, make a joke to the person next to her, who also laughed at me, and didn't help at all.not that it matters, customer service isn't really their thing, but the office on orchard park is much better and the people that work there are SO much kinder.do yourself a favor. avoid this location,.
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June 2023 by McKayla Cannon
Mark S. was SO beyond helpful today. I had to renew my passport and he helped make sure I had all the paperwork and money orders needed. It was a pleasure working with him.
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April 2023 by Aaliyah Fryar
My package was too big to fit in the drop box so I go to the post office where it’s out the door. Each guest is taking roughly 5 minutes. He goes to the back to see if someone can retrieve a package for me that I really needed before work just to tell me everyone left for the day at 330 and it’s just them two. I swear the laziness of this post office will ruin your day!
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November 2022 by Rich Marsh
Quick, professional service. I had almost no wait at all around lunchtime and the staff were friendly, helpful, and professional. The parking lot was a little confusing but this didn't outweigh the overall excellent experience.
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August 2022 by Matt
Gary at front desk told me wrong info on which package did what and what it cost. He also belittled choices made for delivery and laughed at me over not having packing slip perfect on package. He needs to work away from customers or not at all at this location
