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February 2024 by Sonia McLeod
6 months ago I left a one star review. I took down that review to leave a 5 star for customer service that was above and beyond thanks to Jessica Forsythe.I am not sure how long Jessica has been working at this branch but the majority of the employees can certainly learn from her personable approach with customers. She was tending to several different items at the time that I was walked over to her office and did not react begrudgingly to be interrupted and assist me with documentation I have been chasing for a little over a year from PNC.She was patient, kind, helpful, and hysterical with me and my husband as customers and with any staff person she communicated with directly on the phone. It completely turned around the situation by the end of my visit and my frustration with PNCs service regarding the document.Give her a raise and a promotion. She’s now got a fan following.
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February 2024 by klovergirl7
I’ve been banking with them for about three years now, and have had nothing but courteous, helpful service ?
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January 2024 by King Uzziah
Regina was super helpful. I highly recommend her for your banking needs! Give her a raise
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September 2023 by Kei Wesley
I will be closing my accounts today and it hasn’t been open for 30 days DO NOT choose this bank.
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September 2023 by anna willing
My wife had an appointment this morning just to be able to get a direct deposit form… which in itself is outlandish. When she arrived they immediately had an attitude towards her because she wasn’t able to make last week’s appointment due to me having surgery. They pointed out this fact and rudely told her to wait. This place is not only run poorly but the people here are far from welcoming. We will be changing banks as soon as possible. Banking should be customer oriented and friendly and the people that service your account should, at the very least, be polite.
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September 2023 by MC ME
Jessica helped me with a bunch of different things. Great attitude and customer service. Thanks Jessica
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August 2023 by Lance McCave
Closest branch is hour away from me. Been there 3 times this year ( 2023 ) for when they open. 3 times they weren't open at 9 and weren't ready to go once they opened mins later. You have to wait for the teller to get squared away
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August 2023 by Sonia Rosales
Called three times this morning with no answer. The customer service line was unable to get an answer as well. Showed up to the bank and waited in line for 30 minutes,I’ve been with PNC for 16 years. This is the only branch in this area. I can’t wait to close my account.
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July 2023 by K Wien
Well, Ms. Leanna Lyles proceeded, immediately after I told her one piece of advise: "Don't argue with the customers." To say, "Oh, I'm not arguing."....ok, then I found out she is the Branch Manager. Wow.
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July 2023 by Morad Allan
Very bad service, employees who do not understand and lie and deal with you in their mood for more than 10 days and I am only trying to contact them only for one question, but no one responds or is interested, the dirtiest service I have seen so far
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June 2023 by Laurel Smith
Nice in person, but no one has ever once answered the phone in the many many times I've tried calling over the years. Also, no parking makes it difficult.
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May 2023 by Bruce Lazenby
Undoubtedly, the worst teller experiences I've ever had at any financial institution.
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February 2023 by Marta Von Der Haussen
100$ fee to cash their own checks unless you open an account with them….. it’s their check!
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January 2023 by Loryn Mazurik
I can’t say enough about the customer service I had today. From Jessica greeting me at the door and assisting me with check-in to answering my question and Rhiannon assisting me with a time sensitive issue. They were both incredible. They truly went above and beyond to help me out today!Customer service and kindness still exist!Thank you Rhiannon and Jessica! You’re the best!
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January 2023 by Paula Radford
I think it has an amazing view of the reedy river and the music is great.
