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September 2023 by Gregory Hanson
Strongly suggest against renting from Penske.Reserved a 26' truck over 3 weeks in advance for a one trip move... Received a call 3 days prior to the move saying they don't have a 26' but how would we like a 22'?You can never be sure about a reservation until you get to the store.And the owner now requests a phone call with the 800 number, and it goes directly to renting a truck or canceling a reservation.How are we supposed to contact you like this?
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July 2023 by Dan Mason
Plan on spending an hour for check in and an hour for check out. Home Depot staff are great, but there is only so much they can do without having to call Penske. I had reserved a 12 foot truck, but when I arrived they only had a 16 footer. Harder to drive and worse on gas. Also, be careful of your estimated mileage. They say they don’t charge for mileage, but if you go over your estimate, you’ll be billed extra when you return. Also, plan on a lot of walking, as they put the trucks at the far end of their parking lot.
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March 2022 by Raquel Hawks
Penske truck rental is always easy but making the poor Home Depot Customer service desk do this job really sucks for the workers of Home Depot. It can be slow waiting for them which sucks for them and the customer even if understandable. The Penske truck rental in Spartanburg has its own desk with other rentables - wish that was standard.
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March 2022 by David Ferris
Nice people
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March 2022 by Micah Taylor
I booked a truck online a day before pickup. When I arrived, there was no truck for me. The Home Depot lady was not very helpful and just kept saying “this is why you shouldn’t book online.” If the system booking through your website doesn’t work, take it down. After standing around for about 20 minutes, someone from Penske called me to confirm Mad Home Depot Lady’s news: no truck, no real plan in action to get me one. I cancelled, drove to the nearest Uhaul and had a truck within 20 minutes. Travel yourself the trouble, book elsewhere.
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May 2020 by Rachel Bohin
Wish I could leave 0 stars. After we loaded our truck we discovered the tires on the front were so bald they had worn down to the steel threads. Penske sent someone out to replace the tires (after changing the time 3 times). We started our trip the next day and were traveling approximately 800 miles. A belt started to make noise after 3 hours. Approximately 1.5 hours from our overnight, the brakes stopped working almost completely. We got the truck to the destination at 11pm. Penske sent out a repair man to look at the truck who said there was no brake fluid in the line, it was empty. There had been no visible leaks, nothing. He was shocked at the awful condition of the vehicle since it was a 2019 with 30,000 miles on it. Penske had the trailer towed to our final destination the next day. After all that, they still charged us for not filling the truck with fuel (which we couldn't do since it was unfit to drive). When we called about all the issues we had after the fact, they offered us $100 refund. They're fortunate there was no accident that killed my husband and his father or any other driver out there. Customer service always was helpful on the phone, but this is unacceptable. Do not rent from Penske and especially this location! Not worth the stress and you won't get your money back despite the issues you have to deal with!!
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October 2019 by Azim Etman
Home depot ladies were very friendly, seamless experience.
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January 2019 by Loaded Bladder
Better than uhaul for trucks on longer distant travels.
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October 2018 by Wally Miller
Great staff very helpful.
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April 2018 by charlotte case
They are very professional and tires to help as much as they can,.
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December 2017 by Jamie K
Well figured out how management -more closely watches inventory so people who reserve trucks get what is promised --They now do not take reservations. . Just called to reserve truck for our move-in day and they said I have to call the day of use to see if one is available, obviously that won't work, will go elsewhere.
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January 2017 by Tom Q
Do not rent from this place!!! I read previous reviews about no trucks being available after being reserved. I ignored those reviews. I showed up. They had six trucks rented and only three available. I had to leave and find another elsewhere. DO NOT RENT FROM HERE!
