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January 2025 by Carlos Montoya
Very good service
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January 2025 by W J
Tiffany was great and made this process so easy and was patient with answering all of my questions!
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December 2024 by Shy Smith
THEY STEAL!!!! DONT RENT HERE AND WONT DO ANYTHING ABOUT IT.
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December 2024 by Brenda Kuhfuss
We opened a storage unit for the 1st time. Donna made the experience easy and pleasant.
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September 2024 by Yolanda Holmes
Very easy process to rent a storage. The lady from Ohio who was working front desk was very nice 😊
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August 2024 by Anne Marie
Rented for years with them with no issues. Suddenly they say they are allowed to randomly raise rates every month. They claim to have mailed the information. Apparently, my address was never updated properly, although I personally asked them to a year ago. Never received any notices, until after auto draft was processed. Will be taking my business elsewhere.
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July 2024 by Diana Bertoncello
Excellent facility and excellent employees! Especially Aaron!
He is professional and courteous and extremely helpful! I highly recommend this place and ask for Aaron!
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July 2024 by Laura Woodworth
So far I have had a great experience at this location from the front desk to the storage unit!
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July 2024 by Joe Rossi
The manager is useless. Maybe someone in cooperate office will figure out why you are not at capacity. She doesn't have a clue on customer service. Your cooperate office is not any better, 3 months and waiting on a return phone call. In less than 6 months, you have gone up on my rent twice. From $104 to $125 and now next month $148. If your manager was to do her job, you wouldn't need to bleed the tenants you have. Eron is the best one there. There no star is not a reflection of him. Your scale does not go low enough for your manager..
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June 2024 by Porsha Riley
Pelham Road Storage stands as a beacon of reliability and professionalism in the realm of storage solutions, a testament to its commitment to customer satisfaction. Among its many virtues, the recent appointment of Ms. Kim as the General Manager has elevated the service experience to unparalleled heights. In this essay, we delve into the exemplary qualities of Pelham Road Storage and the transformative impact of Ms. Kim's leadership.
Firstly, Pelham Road Storage has long been esteemed for its dedication to providing secure and convenient storage facilities. Nestled within a thriving community, it caters to a diverse array of storage needs, ranging from household items to business inventories. The facilities boast state-of-the-art security measures, ensuring the safety and peace of mind of its patrons. Moreover, its strategic location and accessibility make it a preferred choice among residents and businesses alike.
The cornerstone of Pelham Road Storage's success, however, lies in its unwavering commitment to customer service. It is here that Ms. Kim's presence has truly made a difference. With her extensive experience and innate ability to empathize with customers' needs, she has redefined the standard of excellence within the organization. From the moment patrons set foot in the facility, Ms. Kim exudes warmth and professionalism, instilling confidence and trust in their minds.
One of the hallmarks of Ms. Kim's leadership is her proactive approach to problem-solving. As attested by numerous satisfied customers, she goes above and beyond to address any issues or concerns promptly and effectively. Whether it's resolving billing discrepancies, providing guidance on storage options, or offering assistance during the moving process, Ms. Kim's dedication knows no bounds. Her willingness to listen attentively and devise personalized solutions underscores her genuine commitment to customer satisfaction.
Furthermore, Ms. Kim's exceptional leadership extends beyond individual interactions to the overall culture of Pelham Road Storage. Under her stewardship, the team has been imbued with a sense of purpose and camaraderie, fostering a collaborative environment where everyone is empowered to excel. Her emphasis on continuous improvement and open communication has spurred innovation and efficiency, ensuring that Pelham Road Storage remains at the forefront of the industry.
In conclusion, Pelham Road Storage stands as a shining example of excellence in storage solutions, thanks in no small part to the remarkable leadership of Ms. Kim. Through her unwavering dedication and exemplary service, she has elevated the customer experience to new heights, leaving an indelible mark on all who have had the pleasure of interacting with her. As we look to the future, one thing is certain: Pelham Road Storage will continue to thrive under the guidance of Ms. Kim, setting the standard for excellence in the industry.
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May 2024 by Intuitive Innovations
Always a pleasure
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April 2024 by Justin Jones
Elevators are broken every time I go to my storage unit on top floor. I've complained more than 4 times. Still broken. Try elsewhere.
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March 2024 by Jenna Burke
BewareAfter repeated ongoing issues for MONTHS now, I decided to complain. However, due to the response from management, I’m escalating. Take a look at the newest Google reviews of this company to see a new trend and pattern.Again, for MONTHS now the elevators break down consistently. Some of the time there is one working, but most of the time they’re both out. We’ve had to leave and come back because we are a top floor unit and unable to carry heavy furniture up steps. I get elevator problems every now and then, but this is a consistent multiple month ordeal at this point. I then decided to complain about the doors to the complex. They’ve been broken for over 30 days, remain wide open at times, and do not have the ability to lock, putting everyone’s items in danger as someone could easily sneak in that doesn’t have a code.Lastly, I spoke with both Regional and Property Manager who advised they are aware of the ongoing issues but have been waiting for the owners to approve the cost. Are you kidding? We pay our monthly rent yet the necessary repairs cannot be made in a timely manner due to cost? Anyways, due to the response from management, I have filed a complaint with the Department of Consumer Affairs as well as a complaint with BBB so they can both investigate.I do not recommend this business.
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March 2024 by Matthew O'Brien
Every time I've been here, something is broken. Carts, elevators, etc.. It's clean though.
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March 2024 by Matthew OBrien
Every time I've been here, something is broken. Carts, elevators, etc.. It's clean though.
