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September 2024 by Anthony Pangia (Tony)
I've had a lot of work done on my van at North Hills Auto with no problems up to this point, and probably wouldn't write this review if it wasn't for the way the owner himself treated me, in front of other customers. My Chrysler Town and Country had an alternator change approximately every 18 months for 6 years. This part came with a lifetime warranty on parts and labor, so other than losing my van for a day to replace it it was fine. Well this last time wasn't the same. After receiving a phone call saying they weren't going to change it this time because of an oil leak. Even though it had a lifetime warranty. Keep in mind my van has had the same oil leak for 3 years, which is very manageable and not worth fixing. That being said, I changed it myself and called back to get a refund on the alternator because it was lifetime warrantied. The gentleman I spoke to agreed with me and asked me to stop by and pick up a check for the amount I paid. Well upon doing that, I was greeted by the Owner who made the decision not to pay for the part. His words were " we changed it 4 times and we're not changing it again, you're welcome". Please keep in mind the 3rd time it was changed they figured out the root cause. This vehicle required an OE alternator instead of an aftermarket, and still put the aftermarket on anyway. So of course the problem was for sure going to come back again. This Owner is very rude and unprofessional. How do you sell parts that are lifetime warranty and lie about it. On top of that they should have told me the last time it was changed, that this is it. Rather than hit me while I was down..
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August 2024 by Abigail
?????Worth it!!!! Great customer service, Bonnie and the guys are great. This place has done same day repairs to get my car on the road often. They have coordinated Towing for me. Always going above and beyond-free shuttle too.They have always been up front and honest. The price tag is premium but honestly i don't mind paying a bit extra to get my car back same day and not be given the run around. Other mechanics i have used in the past have kept my car for months waiting on a part etc. Sometimes the "better price" cost more in the long run I know from experience. I will continue to use this location! Id love a lotyalty discount haha.?????
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July 2024 by Brendon Branigin
Quality local repair shop with great customer service reps and technicians.
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May 2024 by Patrick
Great service, great location but was charged 250+ to tighten a nut on a transmission. The labor charge is $130 an hour which is at the top of the national avarage & 2x higher than I have ever seen. But they did do a fantastic job and we're very fast and professional. I would def use again bit not if it was a big job, not at 130 an hour.
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March 2024 by Rod Koser
I have been searching for a shop for my 2000 Silverado due to Whitaker Chevrolet informing me they will no longer work on my truck because "it's too old". Well I have found my place ! Great service, clean facility and very warm and friendly folks. No pushy upsell, just did what I requested. That is so nice. I will be using them again. Thanks for your great service.
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March 2024 by Ruth Stevenson-Owen
I had such a wonderful experience with these guys. My tire had blown out just down the street from them and so Rob came with me to try to get my spare on so that I could get it to the shop. The spare was a nightmare to get out as the fastener was broken, but he perservered until he got it out and changed the tire for me. I took it to the shop and they put me a new one on there and then for a reasonable cost. Thank you Rob!
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March 2024 by Kevin Dubya
We get our company vehicles serviced here.
They do great work, and offer rides home while your vehicle get's serviced!
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February 2024 by Laura Martin
Incredible service! I’m consistently impressed with their communication. They work quickly and have diagnosed some very tricky issues with my car.
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February 2024 by Phillip Gonzalez
Fantastic all around. Fair prices. Shuttle service is great. Fast service.
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January 2024 by Food Dude
Bought a set of tires there last year. Was surprised when I went back for rotation that they never input my mileage into the system so I wasn't quite sure where I was at. Not sure if the system automatically recommends a new set of tires but it's been less than a year and they're already pushing a new set on me. Probably only drove 9,000 mi.
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January 2024 by Patricia Davis
North Hills Automotive is top notch, and everything Was done well. Also, it was great to have a ride to and from my daughter’s house while I waited!
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December 2023 by Rebekah StJohn
North Hills continues to provide our family with excellent service!
Their staff is always kind and helpful, and they go above and beyond. They noticed that we had a nail in our back tire and just took care of it while they were doing other routine maintenance. They’re timely and dependable. They do a great job getting us scheduled quickly and provide a top notch car service that gets you where you need to go while you wait.
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November 2023 by Preston Smith
They are thorough and very professional.
I'll recommend them to anyone who has a car repair issue.
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November 2023 by Dawn Lewis King
Very expensive ' service is good employees are nice' office is clean. My car light is still on. Testing was expensive and no answer.
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October 2023 by Rob Treppendahl
These guys are amazing! Super fast, affordable, nice and they even give you a ride to work/home! Highly recommend.
