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July 2024 by Victor Young
Great service great people
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June 2024 by Mr Clean
Even though I didn't d not fix my problem I went in for very satisfied with the business and staff.
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July 2023 by Michael Martin
Slow but gets the job done
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July 2023 by Julia Lyons
I called this store & the price they gave me over the phone was the same when I arrived no surprises on prices. The building was clean, there was no line, things were completed in order. Jill showed greatly compassion for her job. I was appreciative of the products I received, everything was brand new & worked properly. She made sure to ask me if I had any questions or concerns to please call or stop by & I’ve no complaints. This young woman was a phenomenal employee, & showed she really cared about my difficult phone situation. I didn’t spend my life savings & felt I got more than what I should have. That’s why I will always pick Washington St location & Metro PCS as my provider. Thank you for you great customer service cs I was treated as a family of the company not just a customer.
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September 2022 by Farrakan Galloway
I'm not a customer but I was on hold for over 20 minutes I ride over to the store and they sitting there and nobody trying to answer the phone but never mind att it is
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August 2022 by Joe Rivera
I was having a problem with my internet and was on the verge of just turning everything back in but the manager there took the time to work with me very helpful got my internet running like it's supposed to I am so happy with them I would recommend them to anyone
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July 2022 by Author Laura
Been there twice in a week trying to return a product with receipt. Was told cash returns have to be done by Manager and NO MANAGER ON SITE. No one there knows when a Manager will be working. Seriously bad customer service. I still want my cash. NOT HAPPY.
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June 2022 by June Johnson
The lady in the store was very rude, she did not want to help me with anything. She kind of ignored me while I was there and I do not know her name. I do I know that this is the way that you are not supposed to conduct business. I am used toI am used to theWhiteWhite lady heWhite lady helping me because she is always helpful. Whoever the black lady was who was in there was very rude. I had to go to another Metro in order to get the help that I needed. The ladies at the other Metro was more then helpful.
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October 2021 by Hello J
Went to go get a new phone as I switched over from another carrier, happen to have met the best customer representative I’ve have ever met at this phone store. Didn’t know this location was here due to so many stores being on bigger, main roads, but was happy I stopped by. The gentleman by the name of Rickie was an incredible help! He had me in and out with 20 minutes and was very knowledgeable. Happy to know anytime I have to go to the Metro store, I’ll have him to help me out.
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October 2021 by Donna Hawkins
Yes I luv come to this one. The employee are so so nice. Yu can't buy too luv Ricki and Shay... This is the only store that I deal with on a really base...keep the work up. I will be sending more and more people to this one..
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September 2021 by Natty Demzz
This store should really consider giving Rickey the management position. He went all the way out his way to do what he could to satisfy me as a customer and fix my problem on my phone. It was to the point I was looking to have to trash my phone completely and get another one. Rickey fixed and solved it all ! He was professional, and spoke very well. Rickey would be a great candidate to represent this store.
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July 2021 by LJ
The worst store ever. They are not knowledgable about products and services and need training. Don't go to this store, they are telling people that they need to upgrade the plan to activate and iphone 11 but the customer service said that is not true. I was there and the store wifi was not working. They need to close this location and who ever is the owner needs to wake up. Unprofessional, stupid, uneducated people in that store. Not good business
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June 2021 by Bray Jones
Went to go get a new phone as I switched over from another carrier, happen to have met the best customer representative I’ve have ever met at this phone store. Didn’t know this location was here due to so many stores being on bigger, main roads, but was happy I stopped by. The gentleman by the name of Rickie was an incredible help! He had me in and out with 20 minutes and was very knowledgeable. Happy to know anytime I have to go to the Metro store, I’ll have him to help me out.
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June 2021 by Christie Henson
I loved it the workers are amazing and the help was awesome
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June 2021 by Livermore Taxi 925-222-1234
Call to see if an item was in stock but they refused to answer the phone, so had to drive the 3 miles to find out the don't have the item. Thanks.
