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March 2024 by Iman Evazzade
Awful. Overcharged and destroyed my clothes
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March 2023 by Brett Austin
LaDonna and team are the best! Excellent Customer Service, extremely efficient, awesome results and great prices!
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February 2023 by Bryan H.
I wouldn't even give it a 1 star since Masters Mark took it over this month (Feb 2023.) Brought my clothes here and had to leave them because they were not done right. This happened 3 time on the same drop off. Finally thought they had it right on the 3rd time only to find out they burned a hole in my shirt. Then they wanted to argue with me that it was already there. Tried to tell them that the hole was not there...but argued with me it was. Burned a hole in my shirt...went their to pick up and was not starched...left their to starch it so they checked it back in and when the rechecked it back in, they noted the hole in the shirt as if I brought it in that way. So when I go back the next day to pick it up, they say the hole was there when I brought it in. SAD, SAD, SAD that a business could be that way. I would not recommend this new ownership to anybody. Worse cleaners I've ever been to. Th' Cleaners will be missed. Went and spoke to someone higher up and he swears I brought the shirt in like that. Refused to compensate me for the shirt. "DO NOT WASTE YOUR MONEY WITH MASTER MARK" Just look at the reviews from the other stores and you will see they are bad, bad, bad! Should not even be in business in my opinion.
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January 2023 by Francis Gresham
6:02 on a Friday and I forgot to pick up my laundry (yeah that guy). Amanda was closing it down for the night and she re-opened and completed the order. 6:02 on a Friday! Amazing thank you Amanda!Service: Laundry pick-up
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November 2022 by misty vaughn
We brought in several items last week and one of the shirts was returned to us with a huge stain on the right side of the shirt (front to back, all the way through). We called the manager who said to bring it back and they would try to clean it, if not they would remedy the situation by replacing the shirt The cleaner attempted to re-clean but were unable to remove whatever the stain was. We expected that they would replace the shirt at that point. But they claimed there was 'no way that they could have stained the shirt' and refused to accept responsibility for ruining the shirt. We will not be back.
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September 2022 by Kelvin Koh
Sent for laundry and stated laundry to be folded and starch. Instructions not followed.
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June 2022 by Vanessa “terierlover” Searles
Don’t go here and don’t ignore the reviews!I went here to get my laundry washed and folded and this place is by far the worse of all the places I had gone. The fold was really bad! It was crammed in the bag and now I have to redo everything. I don't expect perfect, but the entire load is unwearable without an ironing or redo wash and fold. How can they say this is a professional cleaner? I had to iron everything!
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April 2022 by Sherry May
I am shocked and so very disappointed. We had a couple suits, a necktie, a suede jacket, and my husband/priest's cassock cleaned. The cassock was damaged in three places, covered in the front with wrinkles, and smelled like dirty water. The fringed belt that goes with the cassock was frayed and will need to be completely replaced. The necktie looks like it was cleaned but certainly wasn't pressed. The suede jacket is stiff and weird feeling. With almost $100 bill for services my family values, I called when all this was discovered and left a message. That was last week and I still haven't received a response. Certainly not the quality I expected.
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February 2022 by Dennis B.
The store on Haywood tore 3 shirts 10 days ago. They said the manager would call me. Haven't heard from them. Have sent 3 messages on their website and no response. DON'T USE OR TRUST THEM with anything that you like. I have attached the pictures. **Day 12 and still no response!!!
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February 2022 by Denise Watson
Go elsewhere. On multiple occasions, they have shrunk 3 sweaters, stained my husbands shirts, and twice delivered my clothes to someone else. I gave them too many chances because the location is convenient.
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November 2021 by Angelia Kirk
They do a good job on my fiancé’s clothes. And they are fast and friendly.
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December 2019 by Grant Garland
Took a pair of pants in to have taken up on the length to a 30 in. Picked them up a week later and they still are not correct. And they had the price at $14 and then it was $17 when I got them back. Measured them and they were 31 and 1/2. Going to take them back and get them to correct it.
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December 2019 by Bahar Anvari
They ruined my designer jacket and and coat ! and my bed comforter smells like chemical I cannot use it anymore !
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October 2019 by Tucker Foster.
When I first started using this location I had no problems at all, but the last 3 pickups have not been ready when I was told to come back. On my most previous pickup, all of my shirts had severe wrinkles and it appears someone spilled a brown liquid down the inside of one of my white dress shirts. Not sure what’s going on, but unsure if I will return to find out
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June 2019 by Z Adam B.
Came in needing a suit for the next day, and LaDonna did it! I came in at 2 pm on a Friday, and she made it happen!
