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October 2024 by Keith Brokaw
Brett and Amber were just outstanding with our recent purchase at La-Z-Boy, Greenville, SC
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October 2024 by juanita keranen
Purchased 3 chairs and the service and attention to detail is always impeccable. We've purchased many pieces of La-Z-Boy furniture over the last 40 years and not been disappointed.
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September 2024 by Susan Baldwin
Our salesman, Ty Brown and the Interior Designer Lauren Zeisloft were so professional and informative about the items we chose for our living room. We are so excited to see our space all come together after our fireplace construction is complete.
Thank You again, Ty and Lauren and we will recommend you to family and friends.
Susan and Steve Baldwin
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September 2024 by Jim Carroll
Easy, no pressure sales experience. Our agent, Marlene, was friendly, knowledgeable, helpful and professional.
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September 2024 by Kenny Himes
Spent $1,150 on a Randell Wall Recliner. Less than a year later the cushion lost all support. The chair is like sitting on a park bench. LZB sent a tech to install a 3/4 inch piece of foam under the seat between the spring and the cushion compartment. Made zero difference. Website says 3 Year Warranty on Cushion. They say it is up to their standard so they will do nothing. The Tech did not sit in the chair before or after he put the foam under the chair (not even in the cushion compartment). If I wanted to sit on a wooden bench I would have bought one. ZERO Stars if it was available. Sad to have no support for a major purchase. Our last. Buyer beware. Good store experience as long as you're spending $$. Go back and they just help you back out the front door with a good ole fashioned "nothing we can do here." Bad warranty support and customer service is a smoke screen.
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September 2024 by Cindy Maclay
Sarah Barnes is the perfect salesperson. Very helpful and patient, not at all pushy. She goes the second mile for her customers. Ask for Sarah, you won't be sorry! Lazy boy woodruff Rd Greenville SC
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August 2024 by Kenny Webb
Great store atmosphere. The manager Amber is amazing!!!
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August 2024 by Brent Lippy
David was amazing, very friendly and professional. His input on fabrics and styles was very insightful.
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August 2024 by Judy Robinson
Bought several items from Lazboy, never been disappointed. Have always taken care of all my service issues. And followed wto make sure I was happy.
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August 2024 by Linda Kirkpatrick
They were very accommodating and even came to our house with their designer to help us put together our new living room! It was delivered as promised and looks great. Quality is excellent, as one would expect from Lazy Boy.
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July 2024 by S M
We would offer five stars for sales and design services - both were excellent & we couldn't be happier. But then there's service, where we would give less than one star for the reporting process and the difficulties speaking with someone following the company's decision not to service our furniture. BUYER BEWARE. If you are considering buying the CORY OTTOMAN, ours has puckered stitching on the corners and the short ends. On our PIPER QUEEN SLEEP SOFA, the cushions are incorrectly sized and do not fit the bench properly. We requested service on both but have been dissatisfied with the process. So, again, buyer beware. The pieces we purchased have sloppy craftsmanship. La-Z-Boy boasts about its customer care service; however, we have yet to be convinced.
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July 2024 by LINDA JOHNSON
Working with La Z Boy was a breeze. Everyone was helpful. I’m expecting delivery tomorrow……great customer service
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July 2024 by Rebekah Romero
So far we have been pleased with the process. We purchased a new home and needed a Living Room set. We were overwhelmed by the process and had been to 2 stores before. We hadn't found exactly what we were looking for in our space. But La-Z-Boy went over and beyond to show us what it would look like in our space with a 3D model. Of course I'm a little sad about the turnaround because I'm excited to have them now, but for custom made, it is pretty quick!
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July 2024 by TeresaD
We couldn’t be more pleased from walking in to check out comfort in a reclining couch to walking out 3 hours later with 3 beautifully designed room solutions! Marlene greeted us immediately and started listening to our story. She realized that she could help with more than just a chair and couch and introduced us to an interior designer, Ruth Ellen. We didn’t even know that this service was provided at La-Z-Boy! She started laying things out and sharing options for our space and preferred colors and furniture and we were totally amazed! Thank you so much for the great support and services to partner with your wonderful products that we’ve had in our homes for decades! ❤️
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June 2024 by PAL’S PATH
Our sofa was supposed to be Tempur-pedic cushions and sure doesn’t feel like it. The chaise part does but the other 2 cushions you sink in.
We are trying to get a service appointment and I signed up as they instructed me but cannot get back into the website. ??♀️ to make a service appointment.
We need to get this solved asap.
Also, this may happen: the swatch color you pick may come in a slightly different shade of it; whether lighter or darker or even a different hue. That’s what happened to us. My husband’s recliner material color is called mocha. It’s more like matcha. There’s a green hue to it.
One last thing, the throw pillows, we paid extra for to match recliner, are not fully stuffed fully. Hanging material around edges of pillows.
