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July 2024 by Conlan Brown
Owner is extremely rude and doesn't deserve anyone's business. He answered the phone with “Hello” in a rude tone, to which I said "Hey there, my name is Conlan" He said "Get lost" and hung-up. Never even gave me a chance to ask about quotes for my vehicle.
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February 2022 by James Rose
Spoke with George the owner, and found him a refreshing person to deal with. He told me right up front he was particular about the parts he sold and who he sold them to. If I could not answer his questions, to please take my business elsewhere. With almost 40 years in the parts business IM FINE with these parameters, and we got along fine. He is tough and maybe a little rough around the edges, but if you need his parts, perhaps YOU need to get over it! Per his recommendation, he sent me six pictures of the two different parts that "might" be on the engine, no other parts place I know will do that, elsewhere you look it up and if your wrong ooh well.
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August 2021 by Queen
Not even worthy of stars.. the man was very rude. I have a Japanese right hand drive van and needed some wiper blades, I went to this store because every part store I’ve went to doesn’t have them. Upon first walking into the store, the smell is awful and the clutter is just unbelievable.. he proceeds to ask me can he help me and I tell him I need the wiper blades and he says I can’t help you today.. why be open if you cannot service the public that’s just insane.. Very bad business!!!
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June 2021 by Rivers C.
This guy is totally full of s*** DO NOT! DO NOT! EVER buy parts here you are better off asking him recommended brands and buying them online. TOTALLY FULL OF S******* I cant make myself more clear!!
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September 2019 by Evan Tradesman
The person on the other end of the phone (I assume the owner) had very poor customer relation skills. He was very snappy and acted as he was not interested in doing business because I had an older vehicle. He answers the phone “Hello”, so you don’t know if it is a business or someone’s personal phone number. I asked about parts and was literally cut off with “Forget about it the parts are too old.” By the end of the conversation I was told “I don’t want to get involved with any of that.” How rude?!?
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August 2019 by Tom Matlock
This is NOT your average auto parts store. The owner actually knows what he's talking about, and as someone who has done business with this establishment for almost 25 years, the following statement is a fact: Customers can find what they need, learn a little something, and gain a friend by doing business with Japan Auto.
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August 2019 by Evan Heyward
The person on the other end of the phone (I assume the owner) had very poor customer relation skills. He was very snappy and acted as he was not interested in doing business because I had an older vehicle. He answers the phone “Helloâ€, so you don't know if it is a business or someone's personal phone number. I asked about parts and was literally cut off with “Forget about it the parts are too old.†By the end of the conversation I was told “I don't want to get involved with any of that.†How rude?!?
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August 2019 by Simplicity Autoworks
The person on the other end of the phone (I assume the owner) had very poor customer relation skills. He was very snappy and acted as he was not interested in doing business because I had an older vehicle. He answers the phone “Hello”, so you don’t know if it is a business or someone’s personal phone number. I asked about parts and was literally cut off with “Forget about it the parts are too old.” By the end of the conversation I was told “I don’t want to get involved with any of that.” How rude?!?