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August 2024 by Jan Lockhart
Update: canceled my membership teo weeks ago and they just charged my credit card. Left two mrssages for them to reverse the charges with no reply from this business. Plan to call my credit card to file dispute.
Several same day cancellations which is understandable; but they charge if you do the same. I asked to speak to a manager and canceled my package. It's too hard to get availability now.
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August 2024 by Samantha Olvera
Update: manager never bothered to call me back. I tried to reach the email provided below and nope…a week later…crickets. It’s not even about the price anymore it’s about the customer service. Worst experience with a facility.
I had a great experience with this facility for the past few months. However, last month, I cancelled my membership due to me moving but was told that I would have one more payment coming out in July, allowing me one more massage. I show up to my massage, and get charged $109. Where in reality, I should be paying $70. When inquiring about this, they told me the employee who said I had one more massage left was no longer with them and there was just some miscommunication. I understand there was miscommunication, but that shouldn’t be on the customer. When asking to speak to the manager, I was told I was just going to be told the same thing. I would had been more understanding but there was no compassionate and basically this would fall back on me. Looking back at their reviews, it seems like miscommunication is their weakness. I just wish they would had been understanding and at least try to listen to me rather than just cutting me off.
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August 2024 by Jamie Atkins
I received my massage today 7/24/24 @noon at the Greenville, SC Woodruff Rd location and the male masseuse basically rushed through the massage. I specifically asked him to focus on the top of my back and my shoulders and that’s not what happened. He gave me a full body “massage” which I didn’t ask for and rushed through it all and he barely massaged my feet. I’ve had numerous massages from other places and this has never happened. He did some continuous pulling motion with the top of my neck and as soon as he let go a sharp pain went across the entire top of my back. I got off of the table more sore than I laid down. The customer service was great and that’s the only reason I gave 1 star. I wish I could get my $70 back and forget it ever happened.
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July 2024 by Lindsay Spindler
4 out of 5 Stars because Danielle isn't there anymore! Boooo! She can be found at Silver Crystal Wellness. She pops right up on Vagaro. Shame on them for not telling me she left and finding out the hard way. People with real pain need access to massage care.
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June 2024 by Benjamin Soraghi
I can’t believe a massage can be as professional as I experienced there. Especially the location at Greenville SC with Elham and her crew.
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May 2024 by Jessica Bonaguro
I’ve seen Will twice and he’s awesome. Highly recommend
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March 2024 by Candy S
The staff is friendly and very helpful. Also, I am always pleased with my massages from various massage therapists. Great location.
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March 2024 by Sophia Sedlacek
worst experience.The women who do the facials cut corners and are very inconsistent. I would go to the hand and stone in Greer. They are better and have better service.
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March 2024 by Clarence Glenn Alarcon
I’ve been coming here three years with Jesse, and he is absolutely amazing!! 10/10!!
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March 2024 by Anna Grady
This was an Amazing experience for me. I didn't know how much my body needed and craved such relaxation. Karen made me feel so amazing!! She did an exceptional job, very professional and so genuine! You have to get the hot stones....it definitely enhanced the experience! Lacey at the front desk was very helpful and informative. This was All around Wonderful!!!
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March 2024 by Amanda Bruce
Got all my knots out?
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March 2024 by Omar Hernandez
Very nice team, all of them are so kind
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February 2024 by Marilyn Batson
Great massage very nice place.
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February 2024 by Melissa Robles
My face was clear when I went for a facial, I just wanted a refresh and time to relax. Since the facial, my face has been breaking out since. It has not cleared and it has been 2 weeks. It looks horrible!
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January 2024 by katisha green
This is a great place, wonderful staff, 10 out of 10 recommend. But hands down the best massage from Kefa ( I might’ve butchered the name) lol he’s a black male, very gentle and professional, he explained everything he was doing and kept it all professional, he made you feel comfortable and not awkward. if you go to H&S, ask for this brother. Overall great and friendly staff.
