-
November 2023 by Angela Harmon
Really great selection. We fully renovated our home and love the myriad of tile we had to choose from at Floor & Decor. It was overwhelming on day one, so we bought some sample pieces and brought them home. Day 2, we felt more confident about our choices.
-
November 2023 by Clare Carlson
One week ago Zen helped us load 14 boxes of large format tile by himself. He was extremely personable, friendly and mannerly. Qualities you don’t find very often in young people today. He is a hard worker and a great asset to the Floor and Decor team. We had to come back to the store today to get tile for my sister and Zen helped us again. We had a great experience at your Floor and Decor store and will come back again.
-
October 2023 by ReRe Morse
I had a great experience with Floor and Decor. Isis was great on our first trip. On our second trip, Amanda in the Project Planning/Interior Design area was great to work with. She had a great personality, was very knowledgeable and got me my quote in a very timely manner. I look forward to working with them and recommend them highly.
-
October 2023 by Morgan Sweatt
Jessica C is amazing!! She helped me and my husband find all of our wall and floor tile for our bathroom and living room flooring!!! She showed us different options based on what we liked and stayed with us through the whole process!! So so happy we came here!
-
October 2023 by Jeremy Rifflard
Great flooring selection. We found a sale item half the cost of any other flooring company. Beautiful wood, vinyl and tile
-
September 2023 by Paul Talbert
Zac was an excellent help today! My wife and I were looking for adhesives for tile and after helping us find what we were looking for, he struck up a great conversation about pets! He was very engaging. Thank you so much. Also, Pamela was great at checkout making sure we left with everything we needed. Great staff! Looking forward to the next trip to Floor and Decor!
-
August 2023 by Christian Augspurger
We have been Pro customers of Floor and Decor for a while and have had nothing but exceptional service. Jodi, and the rest of the team at the pro desk always go above and beyond to help us regardless of how big or small the task may be that day. Can’t recommend them enough.
-
July 2023 by Stephen Reynolds
Lauren H was amazing at helping me get what I needed and get me on my way quickly as she could tell I was in a rush. Amazing customer service skills. Keep up the great work!
-
July 2023 by Jenna H.
My husband sent me in to pick up a specific type of tile & I had never been in this store! One of the employees, Gianna, was incredibly helpful and made sure we had the exact amount of pieces we needed. I would have been lost without her! She was wonderful. 5 stars for Gianna--the tile is beautiful too
-
July 2023 by Jan Dominick
Poor customer serviceI came to the store to pick out a back-splash. I walked through the tile section twice never saw anyone to help. Then walked through the entire store and back through the tile section. Still no one to help. When I left there was a salesclerk at the register but she did not even acknowledge me. At least other stores have a buzzer to have someone come help you.
-
April 2023 by Amy Heath
So very thankful for David he went out of his way by working with integrity and actually looking for the product we needed to finish an important job!
-
April 2023 by J SB
I was overwhelmed by the list of items I was told to choose so I came to your store to find them in one place. As soon as walked in I realized I had to do a quick study on bathroom remodeling, tile size, grout color, type of grout, trim pieces, and much much more. Just as I was about to pull my hair out, an employee, Calvin L. walked by and asked if I needed help. He made everything so easy for me to understand, he was extremely knowledgeable and took the time to make sure everything worked together well and looked exactly how I wanted it to. Excellent customer service, very patient too. If you ever need to learn anything or get some help in choosing between the millions of options, find Calvin!
-
March 2023 by Todd Grochowski
Calvin was such a great help today. It was are first time in the store and he was very knowledgeable about all there different types of products. Helped us order all our products at one time for your new renovation on our home. Thanks Calvin. ?
-
February 2023 by Palmetto Mahi
This is third and last time I will visit this location- Team at Pro Desk Rude Rude and condescending. They are more wrapped up in their own worlds and rude. The older blonde hair lady on the scooter was pretty much yelling at me and others. Completely unprofessional and unorganized. Returning all because the way I was treated when I first purchased all. I gave it thought and not worthy of our business. We went to Hipp for our stone. They are also very distrustful- there are honest people in the world. It’s amazing, their Team is very unprofessional and dress very sloppy.
-
February 2023 by Kristine Milner
I was frantic and actually hate choosing paint colors or tile colors or anything to do w/renovations inside a home and had a backsplash I picked installed and it was horrible, I cannot stress how horrible (not the work the actual tile choice I made). I had to pick something quick and Courtney and Claire were wonderful and both could clearly tell I was out of my element. They both were patient and helped with several choices. I had to wait a couple days for the shipment to come in, but made sure to request to work w/Courtney or Claire again. Courtney is knowledgeable, friendly and super patient and helped pick everything with me!! I plan to stop back by and show her "our" finished backsplash! Thank you Courtney and Claire! Claire was helping someone else the day I came back, but gotta give her a shoot out too!
