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February 2024 by Jeff R.
I scheduled a television to be delivered and was assured that it would arrive between 7am and 7pm that day. I was stuck waiting all day long which would be fine but there was no way to track or to confirm that the television was being delivered or when I could possibly expect the delivery. Going to the About This Order page told me that no additional data other than the time range for the delivery was available. I contacted someone at the store (he had a heavy accent and was difficult to understand) who was trying to give canned responses and even nearly mistook a previously cancelled order for the one involving the delivery. He was only able to assure me that someone would be in contact via email prior to them arriving and that it would be there before 7pm. I called the store again at 6:45pm since my wife was waiting patiently for me to join her at a restaurant for dinner and asked when the delivery would be there or if it was coming at all since I still had not even received an email or text message letting me know that it was on the way yet. The representative still advised that someone would contact me via email and that it would be delivered by 7pm. I asked if I could leave after 7pm without the item being delivered without penalty and they confirmed this. The television was never delivered and I never received any notification at all concerning the delivery. I even made sure it was not in my spam folder. I contacted the store the next day and spoke to the same person who apologized and admitted fault but only had the option to reschedule for another delivery. Well my confidence was shot at this point so I asked to cancel the order altogether. I suggested that if they offered a free delivery option then I may be persuaded to keep the order but they said only that they could refund the whole order so I gave up and took the refund. When I got the refund I found that it was not the full amount that I was expecting so I called again and spoke to someone else (Ron?) who said they needed to get me to their credit card department to help look at the charges and see why the full amount was not refunded. The man I spoke to there sounded a little frustrated with my inability to offer my account number (I had made the purchase as a guest online originally) and did not give me time to find my order number before just getting my information from my phone number and other verification information. He realized shortly after that I was calling not about a Best Buy credit card but a personal one. He then apologized that I had been misrouted and gave me a phone number to call. The woman I spoke to (Peggy I believe?) was very good and help us figure out why the full amount had not been refunded. (I had also purchased a tv wall mount which I had kept so that part was understandably not refunded.) Overall, I refuse to go back to best buy for anything ever again. What they call their "Geek Squad" delivery service was anything but technologically helpful. I don't know it it's the company's tech infrastructure at fault or if it's the CSRs not being able to manage it but it was a small nightmare.
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February 2024 by Lynda Hennessy
Really good customer service from Malvin.
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February 2024 by Joel “LiveJoka” Williams
Friendly staff, very busy store.
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February 2024 by Erik Martinez
It's a very good place, I don't speak much English, but his staff behaved very well to be able to help me.
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February 2024 by Stephen L
Best Buy is just okay at best. I think they are a bit “K-Martish and their deals just aren’t that good. The staff that were either rude, unhelpful, or both. They definitely have an attitude that made me uncomfortable just being there. I left and bought what I wanted somewhere else. Bottom line, BESTBUY SUCKS. STAY AWAY FOLKS.
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February 2024 by Samuel Goodwin
I went there trying to buy some speakers and get them installed. Everyone I dealt with was absolutely the best and I got more help than I needed. I will come back to this store.
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February 2024 by Meladie Harvey
I ordered two gift cards on 2/9/24 and still haven't received.But they took my money
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February 2024 by Alkeisha Mims
Best Buy put a charge on my credit card for a service renewal fee for the last two years. Last year I went ahead and paid the charge after telling them I did not want the service any longer. They know no one remembers these renewal dates and they put them on your account and will not credit you your money back. They say they will prorate and keep part of your money. They know I always pay my account off faithfully for any Mac book or laptop at the end of the month and they want to try to mess up my good name with this charge. Do not buy their Geek Squad stuff or they will recharge you and tell you oh we can’t give your money back. They have lost a A1 credit customer with me. The lady Jane 563921 is rude and said she doesn’t have a supervisor she is head of billing but has no boss. I need to go get her job if she isn’t evaluated every year. I am so disappointed in Best Buy.Don’t get a credit card through them if you will need a warranty because they will not budge on you no longer wanting that Geek Squad stuff. Someone from Corporate needs to look up my purchases and call and help me. Sad you can’t get good customer service anymore.?I tried to get them to reverse this based off my credit history with them and Jane over billing needs to be trained over again as far as customer service goes.
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February 2024 by PATRICK KNOWLES
Yes I did buy something. But I had to go find someone to help me out.and they was not Busy at and they had plenty of employees
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February 2024 by Sandi Prunty
I came in because my chromebook wouldn't charge. The nice gentleman quickly looked at it and brought it back to me with a new cord. He didn't charge me and was a really nice guy throughout.
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February 2024 by Jessica Ho
The service was great even though they were really busy.
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February 2024 by Daniel Masters
Staff is rude and customer service is anything but pleasant. I ended up going to a different store and was taken care of as I should have. Shame on the staff at this location.
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February 2024 by Corey Spearman
Best Buy is typically very helpful. No place is perfect, but I couldn't ask for more from this store!
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February 2024 by adam floyd
Amazon has killed best buy
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January 2024 by Stephen Gillis
When circuit City was around their prices were good and they hadUnfortunately now the circuit City is gone their prices are back high again
