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June 2023 by Judy Byrum
The staff here is outstanding.
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March 2023 by Jessica S
Very unprofessional!! I called trying to get 5 transactions disputed and the lady that answered the phone transferred me to the wrong department. The department she transferred me to put me on hold for 20 minutes. When they finally answered she was extremely rude and was asking unnecessary questions instead of just transferring me to the right department. I informed her that I was at work and was in a bit of a rush and she didn’t care. In fact put me on hold again waiting for a supervisor. After 30 minutes being on hold I had to hang up and never got the issue resolved.
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March 2023 by Alberto Lopez
This is a great bank. Wonderful staff.
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December 2022 by Dylan Gilbert
I bought a truck from an private seller last week they processed my load on Friday and was open on Saturday so I could sign paperwork! They emailed late after hours on Friday. Just went above and beyond great people and great bank to work with!
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August 2022 by Priscilla Green
That is a good Bank and they have nice people to help you
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June 2022 by Nina Ganci
Always courteous and provide good service.
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June 2022 by Alan Hill
When the heck will the ATM be replaced?
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January 2022 by Drew Knauf
Best experience I’ve ever had in a bank. Friendly, competent staff who genuinely want to know you by name and help you meet all your goals.
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July 2021 by Ben Hallas
Incredible people focused on solutions and customer experience. I have been with Bank of TR for over 10 years and couldn't be more pleased.
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April 2021 by Nill Silver
Great bank, very helpful staff!
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January 2021 by Yigang Xu
I have been with Bank of TR since 2013. You cannot find a bank that offer this kind of customer services. They really value customer and their experience. I am a CPA, since COVID 19, they have helped so many small businesses with support and PPP program, they truly care for you.I also bank with BOA and Wells Fargo for even longer period of time, other than foreign wire transfer, there is no comparison between customer experiences.
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September 2020 by Melissa Ross
We could not be happier. Great people great bank!!!
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May 2020 by Daniel B.
Stopped by the HOME OFFICE location this past Saturday to use their ATM to withdraw some money - unit was out of order! Stuck on a boot up screen. This - at their "flagship" location - they could (and should) do better. Ended up going across the street to Wells Fargo - they got to "earn" the $3 ATM fee.
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March 2020 by Platinum Plumbing
Extremely fast at being able to process my loan so that I could purchase a vehicle in a timely manner. Thank you Bob White
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May 2019 by Lu M.
I bank here. I have a personal checking and savings account. I also have a business account as I am a small business owner in the town of Travelers Rest. As a small business owner, I was stoked to do business locally. I go to the same branch to do my banking and I feel like I am a familiar face. The second star i gave is for the staff that works there BESIDES the one woman with the constant scowl on her face. She seems to be the ring leader and makes all the calls for the otherwise helpful staff. I would have left only 1 star if not for the the crew who is usually so kind and helpful. She is a blight to your company. She's rude, un friendly, not helpful. She's exasperated at EVERYTHING She does. I noticed the other terrible review the bank got from the family with the teenager. I can only assume they had to deal with this woman. She's the source of my frustrations today and MOST times I do my baking there. I don't want to find another bank. I just want better customer service. From that hateful chick specifically.
