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September 2023 by N P
I spoke to Jordan Sherer twice via phone call, and it was the worst experience I ever had with a lender. I was approved by another lender, but the numbers and out of pocket expense was more than I wanted to invest at this time, so I was thinking about renting a house instead. My realtor referred me to Jordan, and from our first conversation I could tell that this is not going to go well. On our first phone call, he wanted me to know why I am hesitant to buy a home. I mean, just the interest rate alone was plenty for me, not to mention closing cost and down payment. Then he told me "Buying a home is one in a lifetime experience". I owned home twice, so I am not sure what he was talking about. I get it...you are trying to sell...but the way you are doing it is not the way to go. Then, he said "If you rent a house, the landlord may die and your family is going to get misplaced". Why would anyone say anything like that? I am a mother who is trying to provide for my child, and you are talking about misplacement of my family. Mind you...I spoke to him for an hour at this point, and I was ready for this conversation to be over. My realtor assured me that he is not usually like that and to give him another chance, so later that evening I filled out the application. The next day he called me. He wanted to go over the numbers, so I asked him to email it to me so we can both go through them together. He said he will share it with me once he verbally tells me about them because he is afraid that I am not going to like the numbers he has for me...RED FLAG!!! I didn't understand the whole secrecy regarding this, so I wrote down all the numbers he provided me. I realized that these numbers were not better than from the other lender (at least the other vendor was kind and nice), so I told him that I am better off with renting a home. I mean, I literally told him...is it better to give $2500 out of pocket or $20K? He then started to go around the question but not providing me with an answer. It's simple math...which is greater $2500 or $20,000??? Math does not lie. He went on saying that if I wait until next year than, the houses will fly off the market and I may not have a chance to get one. Well, I would have a rental, so I would not have to worry about selling my home which means there would be no contingency. When I disagreed with him, he told me "Why are you so hostile?". Needless to say, at that point I told him that I don't need this and hung up on him. One, you are lacking in customer service. Two, your ego and attitude are something that you need to work on. Three, don't call people names and project yourself onto anybody. Four, when my time comes to buy a house, it will definitely not be through you or the company your work for. Because you spoke to me the way you did, you made my decision easier. There is a lesson for you to learn from this.
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June 2022 by Jonathan Anderson
I’m going to start off by saying thanks to AnnieMac Company, you guys are so awesome thank you for taking time an walking with me step-by-step though this process… ?????
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May 2022 by Ward Yount
Silas Tolles was our lender and he communicated with us throughout the process, made sure we knew what we needed to complete and that we knew what was happening from AnnieMac during the process. As we got closer to our closing date, AnnieMac communicated with us frequently and made sure that everything went smoothly! Highly recommend.
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January 2022 by Tyler Alexander
This is the worst experience I’ve ever had I’m a veteran who purchased my house on a VA loan and specifically put taxes and insurance in my escrow they haven’t paid the insurance company in five months and the insurance company is pulling from my account. They have committed a breach in contract saying insurance was never escrowed even though it’s in the contract this literally has been a nightmare never use this Morgage company they do not care about there customers.
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January 2022 by tiqueisha young
Stacy was the best!! I would recommend this company!!
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August 2021 by Eric Sheriff
Frank and his team did a wonderful job with our loans. All of his team members were very professional and worked to ensure we had the latest information. We would highly recommend Frank and his team to anyone looking for a home loan or refi.
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March 2021 by Joe Sell
Adam explained every step of the process before it happened, explained all of our options, and offered insightful advice on the advantages and disadvantages of those options. He proactively called to check in and answer questions several times, and never left us wondering what was happening. At other institutions I've often been made to feel like a burden or nuisance for merely trying to receive basic services that were advertised. But with Adam at Annie Mac, I felt like a valued customer whose individual needs matter.
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March 2021 by Patricia Grissinger
Adam was very attentive to my client. His communication skills are excellent. I could not have asked for a smoother transition. I will definitely recommend him again.
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January 2021 by Christine Marie
Wonderful people.. Olivia was truly the most helpful and pleasant person.. id definitely go through them again if i ever needed to.
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January 2021 by Grisselle negron
My experience with this company and Mr. Adam was great, smooth and fast. I was able to obtain my house very fast. Communication was excellent and he speaks Spanish A+ for him and the company!
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January 2021 by Augusto Ramos
Great experience refinancing my home with AnnieMac, Adam was great and very professional handling the documents. the communication was excellent.
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January 2021 by Dannyale Glenn
Thank you for all the support and trying to make me and my husband's transition into first time home homeownership as smooth and quick as possible!
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January 2021 by Dave Mcpherson
Stacy Mizzell is awesome to work with and highly recommend her after over 10 years of letting take good care of our buyer clients
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December 2020 by Katelin Barnett
If I could give ZERO stars I would. Very unprofessional and elongated process because they didn’t know what they were doing. Communication was horrible, always losing our documents. Also they just send me an email filled with someone else’s tax documents including their address, name, social security numbers, children, etc. Imagine if your whole identity was stolen because someone from this company didn’t double check the email address. Completely unprofessional and makes me wonder if they sent my personal documents to a stranger since we had to constantly did not receive the documents they said they supposedly sent multiple times. Wish I never would have used them. Please use another company. Anyone else!
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December 2020 by Langston Caudle
Adam was an absolute joy to work with. He was informative, quick to respond, and extremely helpful throughout the process, as was everyone else I worked with at Annie Mac. I can not recommend them enough if you're looking to purchase a new home or refinance your current one!
