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February 2024 by Gardenia Ferguson
Service was quick. I received a truck turn in they were booked but found me this truck . Much appreciated. Fair in price as well.
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September 2023 by Jaylen Abbott
Amazing service. Got me in and out quick with the U-Haul I needed. Everything went smoothly. Honest people, left my keys in the U-Haul and they kept them for days before I realized instead of tossing them or leaving them.
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September 2023 by Shalenna Hayes-Buie
Very good customer service and got me in and out quickly.
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August 2023 by Jays Play Days
The mobile app was a complete mess. I waited an hour and fifteen minutes before I could get the uhaul. Do a better job in the future to go through the mobile checkout process vs. saying all you will need is a charged mobile device because that is not true. If I ever need a truck again and decide to use u-haul, I will not use the mobile checkout.
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June 2023 by Anton Syrbu
they refused to issue a truck, they asked for a hit from my home address, I don’t carry it with me all the time
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September 2022 by kevin goddard
Arrived to drop the truck off on a reservation that was made 4 weeks prior and the guy tells me sorry" I dont want the truck", " I am full" and instructed me to take it somewhere else. Poor service.
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August 2022 by Brenda Bihlear
Ace Hardware store on Red Bank Road is the place to go if you need a U-Haul they're the best
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August 2022 by Derek Murdaugh
Had a rental for for the day, was told it was cancelled when I got there. Employee was very unhelpful and rude.
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July 2022 by Lila Spurgeon
Everyone was so polite and professional and went over and beyond to help any way they could to make the process go smoothly.
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April 2022 by Latonya Myers
We had a bad experience. We picked the U-Haul up and they said that it was on a 1/2 of tank of gas and we had to call him out there to show him it was on a quarter of a tank. He said he would make the adjustments on the paperwork, well he didn't and they charge us $50 extra for fuel. We filled the truck up to a quarter. Word of advice take pictures before and after! Note to self ??♀️
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March 2022 by Nedra Erysthee
Booked a reservation online using my out of driver's license...No issues. I get to the location to pickup the vehicle and the clerk tells me I cannot rent the vehicle with an out of state license unless I have a utility bill that proves I live in Goose Creek because "he needs to be sure we will return the vehicle". I went to a competitor and had NO ISSUES renting with my out of state license. I also called Uhaul corporate and they said no such restriction exists.
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January 2022 by Jacob B
Update: I was in contact with the GO UHAUL # where I was provided a refund and the representative advised the information would be forwarded as this visit was not on par with their standards.I Rented a cargo van for $19.95. I declined collision coverage as I’d be driving approximately 20 miles and am a fairly good driver lol. I departed at approximate 2:40pm and upon return at approximately 3:35pm and then waited for assistance due to the location being busy at the time my checkout time was 3:51pm. I drove 23 miles and returned full. Henry advised my total was $48.09 which was about $12 higher than I estimated. After a few minutes Henry advised he misunderstood and accidentally added $10 collision coverage to my rental. This whole story isn’t even necessarily being mad about the money but the fact that an employee admits I was incorrectly overcharged and the Area Manager/Owner on site refused to correct the issue. The “Area Manager”, Craig was next to Henry and advised it’s my fault I signed off on it and was actively scolding another employee for changing several reservations information on accident. So you have a day of mistakes by employees and rather than admit fault when the employee admitted it was a mistake he told me I was put on the “Caution” list and no longer allowed to rent from this location and told better luck next time trying to rent from U-Haul. The female employee present whose name I fail to remember apologized and provided me a number to call to attempt to correct the bad charges because the Area Manager on site refused to do so even though employee Henry admitted to him he made the mistake. A $48.09 cargo van rental for a trip of 23 miles and approximately 50 minutes long. Not a fan of this location and I’ve rented many U-hauls in the past without issue.
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August 2021 by Alan Stuart
The truck was filthy on the inside. The ash tray still had cigarette butts and ashes, and the floorboard was covered in grime. The dashboard was covered in a layer of dust. Fast food napkins were on the dashboard, and fast food wrappers were on the floorboard. The interior smelled so bad I had to drive with the windows down.I was in a hurry or I would have rejected the truck.The parking lot is made of gravel with lots of large potholes. It rained recently, so I had to step in mud puddles to get in and out of the truck.There isn't enough parking for the number of trucks at this location. 2 people parked behind me as I was trying to leave, and it took 5 minutes to find someone who could move the trucks for me.
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May 2021 by Zachary Graham
Easy, fast , friendly service
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March 2021 by Wanda Williams
Was there to return a u-haul van , friendly folks but they're a bit slow , which I think COVID plays a role these days but folks around says it's always been a no rush type of place, guess maybe I need to learn to slow down .?
