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December 2023 by Alex
Good service and one employee even is good at communicating in sign language for people who need it. ?
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November 2023 by Huashan Gan
Mrs. Westlake is very nice and professional. She is always ready to help me. Thank you very much ???.I had notary public twice in this branch this year，changing foreign currency, and got small cash...
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September 2023 by Alaina Paoloca
Really concerned with business practices at this location with not giving recipes for wires etc. Staff overall isn't friendly.
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June 2023 by David Blumberg
Mostly great service, sometimes understaffed and lines. Used to have Sunday hours which I miss. Friendly staff.
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May 2023 by Sardha Miller
They stole my tenants money. It was supposed to be zelled they said they sentBut cant provide any reference nos or tracking nos. This is a total joke as a bank.
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May 2023 by Colleen M.
This quite possibly has to be the worst possible bank/branch I have ever dealt with. They have no idea what they are doing or talking about. I don't know this company's dynamics.. but as a BA, with 25 years of financial background.. wow. Dude sits and pretends he is on the phone so he doesn't have to talk to customers. I would keep looking...
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May 2023 by Darshit Parekh
Very rude customer service combined with very weak knowledge on their own services offered by the staff.
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April 2023 by V. Musonza
I came here to do a transaction, since there are no branches in Charlotte. I felt bullied by both the store manager and the teller. The transaction was not done correctly. They refuse to look at my documentation. It was a complete waste of time and humiliating. I felt racially profiled. I will not be back, and I will be complaining to the corporate office.
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March 2023 by Jacqueline Shilen
I originally had a lovely experience with this branch when I went in to close my account (due to living to far from a td, i banked with them in new york and were great) the lady that helped me couldn’t have been kinder. even called to check on me 2 days later that everything was processed. BUT i just called to do a follow up on a statement and the lady who answered the phone (i think her name was Angelica) could not have been ruder!!!! first off she asked to put me on hold right away, which i get she could have been busy, but instead of holding she HUNG UP on me. Then when I called back she acted as if I was on hold. Then when I asked her for help she cut me off before I finished my sentence and said “we can’t help you” and then practically hung up on me again!!!! talk about horrible customer service
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February 2023 by Ada Le Bron
Waited for 43 minutes to get a teller to help me at this location. Staff worked like sloths. Why would one have to give a social to make a deposit? Shady at best.ROCK HILLS LEAST CONVENIENT BANK!!
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February 2023 by Nurhan Celik
Very kind and professional associates with fast service. I have worked with Angelica, she is great and helpful.
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January 2023 by Mrs D
This bank was good before, but right now from this branch is not what i was thinking. my ATM was close, trying to do online banking never work and I have also noticed some insecurity on my account,
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September 2022 by Matthew Lee
2 weeks ago I went to this branch to ask for an account verification letter. They sent a request to their corp office and promised 1-week turnaround time. They never called me back.Sad!
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September 2022 by C. C.
Soooooo, Tellers at the Window!IF a transaction is going to TAKE OVER 5 MINUTES could you PLEASE have them come inside!!!!!????!!?!?!?It's that simple.I know your short on employees like everywhere else, but don't leave us out here hanging with quick, simple transactions. PLEASE?
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May 2022 by Dearest Price
Made two payroll deposits, at two different times through the mobile app and neither has cleared after a week. I had a death in the family and they say there is nothing they can do about a check coming from a major hotel and a school district. As soon as my money clears, I am done. They don’t care about there customers.
