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August 2024 by Rachel Diederich
Update: finally received a response after this was posted and all was handled appropriately and we were able to cancel as needed. Hopefully the communication issues have been fixed.
Originally signed up under different ownership, was a fair price for the facilities and a convenient location but after numerous price increases, we decided it was enough. Moved everything out and now have been trying to cancel for over a month with absolutely no response, no one answers the phone or returns messages. Even tried the chat bot and still no response. Not good service.
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June 2024 by Wendy Miller
First off when they sold this place it was a huge mistake. Never had any issues with original owners. As soon as myplace took over. They canceled everyone’s autopay. So for 6 weeks I called at least twice a week trying to get someone to call me back. Facility manager or the district manager never returned calls. We tried to reset up auto pay for weeks. It got to the point where 2 months of service was charging us $478 for storage that was $88 a month do the math on that one. So I was then told by the call center manager I would receive a call back from them waited 2 days and texted them back on third day was told I will call you in a few minutes. WELL GUESS WHAT NO PHONE CALL. So this past weekend we emptied the storage out and went by the 2 different days and the gate was unlocked. NEVER HAD ISSUES with previous owner or them making sure gate stayed lock. RENTERS BEWARE OF MYPLACE STORAGE. Even told them we emptied it out and about the gate no surprise no reply. Rent at your own risk.
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June 2024 by Danielle F
We moved from our unit back on April 20, 2024.
My husband and myself have left multiple messages stating we have moved out. This is not acceptable! Now this morning we received an email that we need to make a payment. Which isnt correct. I have documents and photos of everything we did.
I also dont recommend this location!
Not only did we have roaches get into our unit, we reported the lock was damaged from a break in and nothing happened. No call, nothing!
Also they have changed ownership 3times since we moved in in December of 2023. The gate is ALWAYS left OPEN. There are people living in units, and the back fence was damaged for weeks. Oh yeah, let's not forget about the trash that's left out or the muddy hill you have to drive up if you have a back unit.
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April 2024 by A Hatbox
The only reason I rented here is because of their low rates and the fact that I can drive up to my unit. Now I've been subjected to three rate hikes in a 6 month period. I'm forced to buy renter's insurance and the price for that has also doubled. I'm going to be looking for a new facility. I don't feel safe there anyway as there are always workers everywhere, and many times I can't even get to my unit. I don't doubt that soon they'll be telling me the insurance is increasing too.
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April 2024 by Jose Rivera
Michelle Nelson called me to ask for auto payment but I been reporting to her by phone and email the gate is broken and open two weeks ago and she just told me that she was working on the issue but still wide open, she only wants your money but she doesn’t care about security. Looking for other places with more security.
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February 2024 by jamie higham
Storage unit was wet and dirty. Clearly has a leak and poor sealing. Roof had wet spots. Vehicles in the parking lot looked like someone was living in it. Bags of trash laying around. No attendant available. Will move out as soon as I find a larger unit that is safe and dry and not going to ruin my
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February 2024 by Max Herring
excellent customer service
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February 2024 by Doyle Yager
Satisfied with my call, it was just changing out credit cards but the customer service agent did her job as expected
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February 2024 by Huso Ibrakovic
Needed a bigger unit tried to contact someone about switching couldn't get through to a human representative so had to pay for another unit and cancel the unit i originally purchased without ever using it also o dropped off my stuff Friday spent the weekend with my kids came back Monday and my subwoofers were gone out of my unit
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January 2024 by Sandi Mace-Lee
I spoke with Anna and was So thankful that she answered my Call.
She was So helpful and attentive. So Courteous and Patient. The Respectful way she handled everything was above and beyond what I would have expected. She is definitely an Asset to your Company.
Thank You for having such A GREAT Customer Service Representative to Help and Answer Questions for You.
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January 2024 by Wonda Zissett
Service Agent was very helpful and polite.
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November 2023 by Brian Williams
Great and helpful agent.
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November 2023 by Terry Somerset
Awsome customer service
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October 2023 by johnathan hurell
Very easy safe calm place business oriented professional
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August 2023 by Willie Small
Easy access. Friendly customer service with every call.
