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“Went to Ballantyne post office and stood in a line that did not move for 30 minutes before I left. Drive down to this little spot and got all my packages mailed off in under 15 mins. The BP guy handled the transaction. Put the priority mail stickers on just like at the Ballantyne post office. No line. Easy to find parking. Even got cheaper SC gas while I was there. If my packages don’t get there, I’ll update this review.”
8:30AM - 5PM
725 Cherry Rd Ste 169, Rock Hill
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“Didn't go in but all the drop boxes outside were nice. You just drive up, drop in your package or envelope, and drive off. The only downside of this is that it isn't in the best location and is very busy at times.”
“Stop by this post office to pick up my mail. Got here late and Ms. Lori took great care of me I received my mail as she took the time after they was just about to close to give me my mail. I’m still new to this area and she made me feel very comfortable. Excellent customer service.”
“My priority 1-day package was delivered to the wrong address and a woman named Reginea(sp?) took the time to go to the wrong address, get the package and bring it back to me. I would give this young woman a raise. Above and beyond to care for me. I thought it was lost for good. So thankful ”
“Busy location on a busy road, they have full service here though no automated weighing/vending machine in the lobby. Expect there to be a queue during the busier hours (Monday mornings and late Fridays). Sometimes they have enough clerks working and sometimes they do not.You can expect someone nearby to be asking for money. Just walk past them.”
“I want to thank Isaac from this location for his amazing customer service with my package!He was very welcoming and helped me "tapping up" my package! Thank you Isaac for making my first time visiting this location a great one!”
“I have not encountered any problems with the mail being sent, packaged, received. All postal workers have been prompt, efficient, knowledgeable, and friendly. I could not expect more!!”
“Maya, who works out of the Ballantyne USPS office, delivered a box to my home today. I just want everyone to know what a wonderful,pleasant young lady she is. Ballantyne USPS office is lucky to have her in your employment. Please give her my message. She is the Best !! Thank you Maya for your great service. She is a 5 STAR !!”
“I left my house with the intent of using the kiosk to ship a package. When I arrived at the post office, the kiosk was down for repair, so I went to stand in line. As I was in line, one of the counter employees was giving what I thought was helpful information to customers in line, but her tone was very unpleasant. For example, she spotted someone in line with an overnight package and let them know that it was too late for next day delivery. Again, it was good information, but the delivery was like, "Hey! You with the overnight package. It's too late for that. You're going to have to do something else."What happened next should have been telling to me. When the lady in front of me got to be next in line, she turned and said to me, "If SHE becomes available first, you can go ahead of me. I will wait on a different employee to help me. I have been here before."Well sure enough, SHE became available first and I went up to the counter. SHE is Felicia. She proceeded to scold me for not having my labels filled out. She was correct. The labels were not filled out. I apologized and let her know that I had intended to use the kiosk, but it was down. She accurately informed me in her signature tone, "It's different over here. This is not kiosk." I wholeheartedly agreed.She told me to go fill out my labels and come back with the package. Then it hit me. Felicia has made such a name for herself that people (like the lady who was in front of me in line) will wait extra time just to avoid her. After one experience with Felicia, I became one of those people.I went back over to the kiosk area where Tanya, another USPS employee was wrapping up the repair. I decided to wait for the kiosk to come back on line. It took a few minutes, but during that time Tanya was nice enough to listen to me and even apologize for my experience at the counter. As part of her testing the kiosk to make sure it was running properly, she walked me through the kiosk process to ship my package. I had used the kiosk many times before, but it was nice of her to go out of her way to be so helpful.Felicia - 2 stars for knowing her job, but making customers decide never to stand across the counter from her again.Tanya - 5 stars for knowing her job and making this customer hope that every experience could be like the one she provided.”
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“James & Teffney are the nicest and friendliest post office employees I've ever met! This is my favorite post office in the area. I've never had issues with any of my packages.”