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“My son recently fell in water (w/phone in his pocket) while fishing; Cameron & team did their best to fix it but sadly it couldn’t be saved… he then helped me get a new phone at the same cost of repair. Great service & I appreciated his help so much!”
8:30AM - 8:30PM
2427 Cherry Rd, Rock Hill
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“Chris is the man!!! Had an issue that took a few days to resolve and quite a bit of time with Verizon customer service. Chris walked us through the whole process and was with us on the calls over 2 days time with amazing patience. Went WAY overboard to resolve things and wound up getting us a couple of perks we would have never even known were available. He defines customer service!”
“I want to give a huge shoutout to Diana for her exceptional customer service! She went above and beyond to help me resolve extra charges on my account. She stayed on the call with me for hours, making sure every detail was handled correctly and that I fully understood the charges and solutions.
Her patience, professionalism, and dedication truly made a stressful situation so much easier. You don’t often come across someone who genuinely cares and takes the time to help customers the way she did. Verizon is lucky to have her on the team!
Thank you again for everything — you made a big difference today!
Again her name is Diana”
“Chapri was amazing! She went above and beyond to ensure that my pixel 9 will be here the next day after an emergency. Not only did she locate the phone, that was cost savings, extra swag and a new pixel 3 watch. Over all a five-star experience and I would definitely come back. Ask for Chapri”
“I worked with Ben at the Lake Wylie/Clover store. He was extremely knowledgeable. He explained the details of each and the corresponding billing. He helped me decide which phone and plan would work best for me. He was very friendly and personable. He welcomed everyone who walked with a pleasant demeanor. He really seemed to enjoy his job.”
“I came here, and I wanted to switch carriers, and I got all the information I wanted. The customer rep took her time to explain the different plans to me and proposed the best plan for me.”
“I would definitely recommend this place! My wife had an issue with her phone and Shubi was very helpful and listened to her concerns. He suggested something to try and didn't even charge us for his help! An honest business you can trust!”
9:30AM - 7:30PM
809 E Arrowood Rd #1100, Charlotte
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“I'm giving a five star just on the fact that the person answered the phone on the third ring and was very polite very helpful the other places I called around this area and Charlotte area we're very rude or didn't answer at all thank you T.A. !!”
“I recently visited the AT&T store and had a fantastic experience. Andy & Cole was incredibly knowledgeable and helpful, guiding me through all the available options with patience and expertise. They listened attentively to my needs and recommended the perfect plan and device for me. The store itself was well-organized and had a welcoming atmosphere. Overall, I left feeling satisfied and confident in my decision to choose AT&T for my Service & the new AT&T Air is a great internet if you don't have fiber in your location. Highly recommended!”
“Robby at Verizon in Indian Land was awesome! He was friendly, professional, and a joy to work with! He made the experience a great one because of how he treats people”
“The guy that sold me and my daughter phone on yesterday he was very helpful and very professional and he take his job very serious. I've never been to a store where a worker takes his job serious and mean every word. He was friendly and very nice about everything. I'll recommend people to go too this store”
“My experience at the Pineville store has been amazing. Ingrid will probably go down as being the most patient sales representative ever. She answered all of my questions over 2 days and made my transition from my old carrier to Boost a breeze. Thank you so much for your outstanding service.”
“Very good service and they speak Spanish! They have helped me whenever I need assistance or when I have any questions regarding my service. I recommend this store one hundred percent. Very friendly”
“Shout Out ! To Tristian at the AT&T Store, Promenade Shops on Hwy 521 during Today's (2-22-24) outage. I have no Wi-Fi at home, and Tristian was exemplary in resolving my dilemma of reaching the owner of the company I work for, and also getting the map up on my phone so I could reach my destination for a dog walk… I was also able to reach the client, thanks to Tristian !! I could not have been more pleased with Tristian’s stellar customer service, caring, and overall due diligence rising to the occasion during this outage !! Thank you, Tristian !! Big Hug !!”
“If I could give them 10 stars I would. New to the area and needed help with an account transfer from one carrier to another. 2 gentleman were able to help me out one name was David the other was Gabriel. Probably the best costumer services and interaction I’ve had far as cell phones related issues. great help navigating the issue I had. Considering there was only 2 of them working at time I was there and they had multiple people to help they did an amazing job! Overall great experience!!”
“Luther, a Sales Representative at the store is the best customer service representative I’ve seen in 30 years. Friendly, knowledgeable and a good listener. Luther is an outstanding asset to AT&T. They would have lost my 20 year account if it wouldn’t have been for Luther’s professionalism.”
“Donovan (sales expert) and Nelly (assistant manager) both helped my family with transferring a number over to AT&T from another company. They were so patient and helpful with a process that was made difficult by the other company. We highly recommend this store and greatly appreciate Donovan and Nelly seeing this through to the end!”
“Fantastic customer service! Everyone I encountered was friendly and super helpful. Will go back with any other needs we have! Best place in Charlotte to get a Galaxy Fold screen protector replaced!”
“10 out of 10 recommend!!! Bryson was the best and I absolutely appreciate his patience with me and my frustration so if anybody goes there, definitely ask for Bryson as he needs a raise like yesterday! & Maurice the manager. He was very personable and friendly as well which I appreciated!!”
“Excellent customer service . The manager and the staff are very respectful and polite and provided an astonishing customer service. I’m pretty sure that incident that Mr Reye mentioned while his wife was at the store was not with a customer. Personally I won’t judge the manager or the staff before knowing all the facts. I worked at a retail store before.Me and my husband and our family been treated with utmost respect and all the customers that was at the store during our visit.”
“Becky Good helped my brother and I work through all the details on getting internet out to the property we are building on and also helped us determine which cell phones would best fit in my budget.”
“Wow! I had the best experience at this store. My phone was deactivated, I didn't know what was wrong. Steeven sat & helped me for 2 and a half hours! He went through so much and he did it with a smile all while taking care of others who came in. I would highly recommend this store & thank you Steeven for exceptional service!!”
“I had such a great experience with the Cricket staff after switching from my old carrier. The associate who helped me was Nicholas, and he was very informative and helpful, made me feel appreciated as a customer. The other staff members kept my toddler entertained while I went over my plan with Nicholas. Great staff, great prices, helpful and friendly atmosphere.”
“Jim was extremely helpful and resolved our problem in a timely manner. He was very courteous and knowledgeable. We were very impressed with Jim and the AT&T store in Rock Hill, SC. Thanks Jim for your help in solving our issue. What a pleasure to have met you.”
“I would like to commend an employee at your Pineville store. I had spent hours on the phone with two different agents the two days before I decided to just go to your store and speak face to face with someone. I was thoroughly confused when I went in the store. This was my last-ditch effort to open accounts with AT&T.
I was waiting at the front door when the store opened. I immediately met a young man named Javier. (Sorry, I don’t know his last name.) He assured me that he was there to help and that we would take one step at a time until he figured out exactly what I needed in terns of cell service and WiFi. And that’s exactly what he did. I’m glad to say that I’m happily connected at a fair price and enjoying my NYT puzzles once again.
Thank you, Javier.”
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“Great customer service and pricing. I compared prices online with Verizon and going to this store. I saved much money by going here. Mike was very helpful and went out of his way to straighten out my phone situation. Highly recommended.”