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February 2023 by Luis Mart
Incompetents, careless and inhumane “pharmacists”. They wrongly filled a prescription and it was canceled. Now my daughter doesn’t have her vital medicine. Avoid this place!!!
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July 2022 by Jessica A.
This pharmacist Randy is the worst!! And Cheryl the technician was awful too! I had them pull a prescription from Publix because with my insurance, if I used CVS I was allowed to pick up 3 months at a time. Picked up my prescription 2 weeks before needing it, never checked it (my fault for waiting till the last min to notice). Generic brand was different, understandable. The day I needed to take it, I opened it to find it was different. I called, Cheryl (or whatever her name is) she told me to bring it back. I did. They insisted it was the correct prescription. I was confused how bc it was NOT. They gave me a copy of the prescription they received. Randy then came to the window to assist. He also insisted it was correct. I showed them the empty prescription I had and explained the difference from what I was receiving from Publix. He insisted I do not take it then and to let them return it and to contact my provider. That was not an option for me. I left and said I would hold onto it until I spoke to my doctor. I left and called my insurance and spoke with a pharmacist. Received clarity on the generic and prescription types. Went back to CVS with clarity and awareness that it was in-fact incorrect (there was a number "24" that they missed when dispensing my prescription). Advised them of this and whom I spoke to and asked for the specific brand and dose my prescription was for. They realized I was right and did not have the one I needed in stock. Never got an apology, no empathy at all!! They transferred it to a CVS that had it in stock and took the incorrect prescription back. They were wrong!! They were unkind and had an attitude with me like I was crazy. They were lazy and gave me the incorrect prescription!!!!!! How is this ok? Never even acknowledge their fault in filling my prescription. What if this were a slight difference that could've been life threatening to my health?! You do not want to trust them with your prescription!!
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September 2021 by Gail V.
If there was any way I could give this place "negative" stars, I would! Worst pharmacy EVER. MULTIPLE times our doctors have called in or faxed over prescriptions, only to have to pharmacy tell us they didn't have anything. Have sat on hold on the phone for over an hour many times. Once, my husband went to the store to find out why I was still sitting on hold, and was told they don't answer the phone because if they did, they "wouldn't be able to fill prescriptions." Their incompetency has put me in the ER TWICE. Have moved all rx's to another pharmacy.
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September 2021 by Kris B.
I've been a loyal customer since 2001 until today. My doctor faxed in a prescription two weeks ago. I came to the drive-through a couple days after the prescription was sent in to pick it up. When I go through the drive-through they tell me that I prescription isn't ready and that they are understaffed. I understand during these times that they were staffing issues and I'm patient. So I wait a week and a half to come get my prescriptions since I understand staffing is an issue it would give them the time to fill the prescription.When I get there today, miraculously, they don't have the prescription and they're asking me to have my doctor resend it. Though the last time I came through, it wasn't ready. Please understand this is not the first, second, third, fourth, fifth or sixth time this is happened over the years.I am a very understanding person but on this day I could not help but be very frustrated. I have now wasted multiple trips on my time to pick up a prescription that was supposed to be ready for me two weeks ago.I go through the hoops to have my doctor resubmit the prescription again. I return to the store for a second time today to get my prescriptions. While I was picking up my prescriptions the pharmacist asked if there was any questions I had. I asked her to remove all of my information out of their system as I am no longer going to be a customer anymore. She then gave me an attitude because of my frustration from my earlier visit. She told me that "Oh, I saw you in here earlier" and " you're gonna need to call corporate to have that taken care of". I explained that no, I am not going to call anybody you're going to take care of this for me. As I stood there waiting for her to complete my request she gave me even more attitude that I was just going to stand there and watch her. I explain to her that yes I am going to watch her complete my request. She then asked me to leave the store and this was her place of work and I shouldn't be just standing there watching her.Someone needs to help her understand that I am a customer and the middleman here. My doctor did his part by sending in my prescription. But on multiple occasions over several years this pharmacy miss places, loses, deletes or whatever happens between the doctor faxing the prescription and the pharmacy not getting it.Come to find out several people in my neighborhood as well as a few other friends in the area have all had the same experience at this location.So if any management at this location sees this review... kindly ask that you review the management of your pharmacy and their ability to take care of customers properly. As a customer I should not hear people behind the counter complaining about having 500 prescriptions piling up and having to put people in front of other people to take care of them while they're at the counter. Very unacceptable and something a customer does not need to hear. I do understand it staffing is an issue right now but it should not be something that you need to be complaining about and letting customers feel the same thing when they're trying to get their prescriptions that they've been prescribed by the doctor and are paying for. I have attached a picture of the problem.
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July 2021 by Google user
Slow, rude, not helpful whatsoever, wrong half the time, and do not care about patients. You have to call multiple times and speak with multiple people to force them to help fix a problem that wasn’t your fault to begin with.
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May 2021 by emily ostendorff
Slow, rude, not helpful whatsoever, wrong half the time, and do not care about patients. You have to call multiple times and speak with multiple people to force them to help fix a problem that wasn’t your fault to begin with.