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February 2024 by Quay Quay
Customer service was horrible we called prior to leaving NC to confirm that they would be willing to work with. However, when we got there at 4:38PM the door was locked. Some woman was cleaning and greeted us with a smug "Can I help you, we are cleaning?". Please just take your businessand time elsewhere.
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July 2023 by A. Shuf.
Customer Service is the worst, I called to ask a couple questions before making an unnecessary trip to the office and the young lady who answered was extremely rude, over talked me and refused to answer any questions until I came in. If you treat potential customers that way, I would hate to see how you actually conduct business. ?**Update After Response** FYI, I am a South Carolina resident and It is totally ok to use the unpersuaded reviews to improve Customer Service?
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March 2023 by Diamond Tate
Horrible customer service. I came in contact with a female that thought she was going to speak to me like she did and if course I spoke up. She then stated she didn't want to assist and sent me to across the street and that was the best thing she said. The customer service at Auto Money was wonderful and went smoothly.
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March 2021 by Britne M
So we came on Thursday to see a car and waited almost an hour at the door nobody ever came. Came back friday around 12pm and it took another 20 mins for somebody to come to the door. It was 1215pm and Crystal said her break wasnt over until 130pm. I never heard of anybody having an hour and a half break. So Desmond came to the door and gave us the keys for us to test drive. We came back and said we wanted the car, he said okay but i have to go to the other store and will be back in 30 mins, so we said okay we will wait. It took him almost 2 hours to get back. Crystal got off break 45 mins before he got back and said to give her a second to get the paperwork together. Then 30 mins later she said she didnt have the authority to turn the car over and we had to wait for Desmond to get back. He pulled up 15 mins later and did the paperwork and it is now Monday 2 days later and we back because he signed the title where it says buyer. The lady working today is rude. We was here for almost 4 hours in the hot sun. They need better customer service agents. If it was not for my husband really wanting the car then I would not have given them our money. They are rude and obviously dont want to be here and they wouldnt negotiate the price even though there was multiple problems
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March 2021 by Mary Rouzer
They were extremely friendly. Fast and very precise in all of the work. I would use them again.
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March 2021 by Kay T
This is because your 5 stars review are not real. What are the odds that they’re all saying either the Same things or very very very similar things. What are the odds that every single one of them states somewhere in between “first time knowing about title loan” OR “don’t know more about title loan” SMH for dishonesty!
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March 2021 by Wendy Donny
First time, I came to know about Title Loans and solve my money related issues. Thanks for helping me in a tough times.
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September 2020 by Kristen B.
This place is very unprofessional! It would be easier to do a loan online . there interest rate is ridiculous! They dont care if people are struggling from Pandemic. My boyfriend borrowed $700 at christmas and they keep adding late fees and changing there story so hes paying over 2 grand for a $700 loan ! Ive had a title loan and it was not awful like this ! The car isnt even worth there while to repo ! Hes paid back$1200 and there not working with him at all. The girl Jamie is so rude! Dont waste your time money or sanity with this place !
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March 2020 by Machine Masters
Avoid avoid avoid Tell the fat girl quit wasting people's time and go to the gym how you going to sell cars with dead batteries
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March 2019 by Deborah Hargrove
Jenny is a stand up person. She is very patient. Excellent customer service. Very helpful and resourceful. She has an outstanding smile. She makes you feel so welcomed and very respectful. I can go on and on. But overall fast easy service... I'll recommend anybody to go there and give them a chance to assist you.
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March 2019 by DEWEY WALL
I got a car title loan on my truck and I got what I needed. I am glad I got my loan with Jenny at 1st Capital Finance company. They treated me with real respect and gave me the best customer service I have ever gotten anywhere.
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March 2018 by johnny kirby
Fast friendly efficient and Ms mullinax is the best
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March 2018 by scott liles
1st Capital finance is the only place I go too, when I need some fast cash. They have a great staff, always friendly, no hassle, I would refer a friend because their staff would get them what they need ASAP
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March 2018 by Linh Quach
0 stars, is negative stars possible? Don't get scammed folks. Don't even consider this a last resort. Unless you are considering suicide bc that is the only way to get out of the debt once you walk in and you have been baited. Do not do it. Save yourself. This is never ever an option.
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March 2018 by Brianna Nance
This is a great company to borrow money from. I needed some quick cash and the service was excellent. I would refer a friend.
