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October 2023 by Chastity Barnes
I’m here at the mall and the store is not open. It is 10:30 AM and hours state 10-9pm. I drove more than 30 minutes to get here to pick up my online order. The store is either closed earlier than the hours posted or not open according to hours posted.
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May 2023 by Alicia Roberts
Great customer service
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January 2023 by grizzell collins
The young male that worked today was ill mannered & without politeness. Refused to get my order from the back. He also did not apologize for stating via phone call telling me that my order was not there. When asked what was his name he did not answer. I spoke politely to him & he refused to be kind. I never encountered the staff acting the way he did. Finally another staff went to retrieve my order. So very sad to feel disrespected. Poor PR & I’m sure others complain about him.
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January 2023 by damaris winters
Very poor customer service.
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September 2022 by courtney crowley
The WORST store I’ve EVER been in. Racks are extremely close together. To the point where you can’t pass someone, you have to go completely around another way or have them back up. It’s terrible!!!!!!! Impossible for strollers, someone with multiple kids, and wheelchairs. Not even 3 feet from the front door is a huge clothes table that you have to maneuver around. Oh…and staff are NOT friendly. NONE of them. Had the pregnant cashier slam my receipt on the counter. The older lady refused to let me get a refund because I didn’t have my receipt, so I agreed to exchange for the ( larger) same item….they didn’t have in stock. So she refused to do anything!!! I’m just stuck with wrong size pants because I don’t have the receipt and they didn’t have the exact same style/color in store. I literally HATE this store!!! I will pay more online, rather than drive 20 mins to this cluster f#%@: store!!! Please close this mess DOWN! This is actually a fire hazard!!!!
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August 2022 by Chris Johnson
At this location in Florence yesterday there was a fight between manager and customer. Foul language from both will never shop this store again
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April 2022 by Holly Nolan
I placed my order online. I received it promptly and the clothes and shoes were really nice. I will definitely be ordering from The Children's Place again for my grandson..Really thankful for the great service!!
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January 2022 by Sherry and Dan
The staff is not very friendly and the store is impossible to navigate for my wife. She is a wheelchair. There is stuff blocking isles and the racks are too close together.
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August 2020 by Thomas Guinn
Mask bullies! I will never enter this store again. I refuse to put up with mask bullies, over a virus that has a 99% survival rate. I am not sick, the masks can not prevent any airborne virus, and I refuse to comply with meaningless rules. I have 6 children, I have bought a lot of clothes from this place....never again.
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November 2019 by Aimee Mims
Never will I shop at this location again. Very rude employees. Tried looking at some of the girl's sweaters and an employee folding clothes wouldn't let me by. She literally got in front of me after seeing me there, after me saying excuse me. Put the other things back and left.
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November 2019 by Ann White
Great return. Very quick and the employees were professional.
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December 2018 by Marquita Davis
I love children's place however I will never ship at the Florence location again. The manager LeAnn charged my debit card twice for one transaction. After I pointed it out to her she rudely explained that it will drop of the next day. Because in her professional experience it has happened before. After speaking with my bank they informed me that she was incorrect and that the only way I would be refunded is if she did a refund. She then gave me the district managers number after 10 minutes. She has yet to return my calls or text. I now have to do a dispute with my bank that may take up to 45 days. This is ridiculous that I habe $75 and some change that I can not use and its 2 weeks before Christmas. They have no regard for my feelings or the inconvenience she has put me in.
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April 2017 by Kiara Bostick
I love This Store .