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April 2024 by Syanna H.
My father went in the get a tire the workers wouldn't let him get it even though they called multiple times for him too come get it then when he came to get it they wouldn't let him take it so they got into an argument he left too come get me and my mother form the orthodontist we came back and as my mother was writing the claim the police came involved for apparently trespassing even though they wanted us to finished the claim/statement if I could I would give them 0 stars cuz that was uncalled for and racial profiling for nothing.
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October 2023 by Amy Elisabeth Collins
Very helpful and friendly
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August 2023 by Twaun W.
App 04:00 still not open I don't know but it's been this way for the past year
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July 2023 by Ann Abel
The pharmacy people are very nice and helpful! Prices are good for my pets' Bravecto and Heartgard Plus!
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June 2023 by Mike L.
Prices and promotions are to be had, customer service is what you would expect from a big store, but getting better. I still wonder why I get carded for a wine purchase at 67 though. Was told that's the policy, and I had to go out to the car that was parked to get it. Strange!
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May 2023 by Kelly C.
Staff are less than friendly except in the pharmacy. The pharmacists and techs are very nice but the actual store sucks. You will ALWAYS wait in line. They close the cafe early. Many days they are out of stuff in the cafe. Their drink machine is hit or miss. Not sure what the point of scan and go is when you have to wait longer in the door line than a register. They also fired a man with autism years ago as they would not make accommodations for him anymore. He was seriously the mascot of the store. Fortunately, another business (Harris Teeter) offered him a job and he has been there since but they are not very nice people here.
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April 2023 by Angela W.
Just moved here from Ohio. Came into Sam's club paid $50 for a membership. Went to eat at the cafe there. The drink fountain was out. The lady's working a the cafe were rude and very disrespectful. Went to a manager or a CSM I thought to speak to a manager. When she called I he manager up to the cafe. The CSM was making faces and pointing at me as I was walking behind her. My husband seen this. He said something to the manager about it. The manager said she seen it too and it was not okay, she'd talk to her. We all ate and began to shop. My daughter which is 25 with her there children under 6 yrs old. Was looking at the underage armor shorts. An employee came up on us and asked my daughter to not lean on the clothes. She replied she was trying to fix the sign she had knocked off by accident trying to find the sales price of the shorts. The employee then was asked what the sales price was she replied the prices are right there. So we placed the shorts down and proceeded to walk away. I said I paid $50 for a membership to be treated like shit in a store not once but twice. The employee got sassy and replied she wasn't being no what way. She proceed to inform me she pays for the same membership as I do. She continued to get smart and loud. When I went to speak to a store manager the manager was apologetic. But did not do anything to fix the situation. Another lady ( the same CSM making faces) came up talking about white people this that.. it didn't have a damn thing to do about the color of mine or the employee skin. It was a fact that you treat people how you want to be treated. Disrespect is Disrespect. Last time I will ever shop in that store. I did call Sam's corporate store and made a complaint. This is not a race matter. It's a matter of respect. If your employees can't be respectful, How do you expect customers to return. I was simply going in to shop for some items to take to the beach. WORSE PLAVE EVER! If I could had gave ZERO stars I would...
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November 2022 by Kendre Fraser
Always inviting and very polite
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October 2022 by Paula Turner
The pharmacy staff are the best in Florence!! Very caring and helpful!
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September 2022 by Lynn Anderson Hunter
This is the worse Sams Club I have ever been visited in my life. The cafe is nasty and disgusting. The fountain sodas have been broken for 2 months per employees but yet they are selling drinks taking peoples money for nasty drinks. 1 employee working the cafe. I won’t ever visit this Sams again. Be ware be warned DO NOT EAT FROM THIS CAFE IN THIS SAMS CLUB. 2 months and the fountain machines are still broken and yet you are selling food and drinks. Where’s DHEC when you need them. Believe me I am calling and making this report. People were getting drinks tasting the nasty and dumping it back out into the machines. People wonder how we get sick this is how.
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June 2022 by Lynn Shepard-Pritchard
Love Sam's club. store was clean an very organized!❤❤
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June 2022 by Shawn Dougherty
Can't recommend this one. It was never well managed or staffed, but really bad now. Don't bother asking questions - you just get uhms and blank stares and bad guesses. And not much interest to improve.
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November 2021 by Lonita E.
This club has been open for a while. Staff is always friendly and professional which has been harder lately with these rude behind people there come in during COVID.
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July 2021 by Alton Snellgrove
Gas price was great but the sign out front was deceptive. I paid 2.64.9 the sign said 2.58.Customer support couldn’t do anything about it and after shopping for a while apparently they couldn’t take the time to correct the sign.
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July 2021 by Tim H.
Don't go to the tire store!!! They are clueless and come up with all sorts of excuses and liability issues as to working on 20" tires. I work on vehicles am ASE and EVT certified and heard numerous new excuses... At least I got a good chuckle this afternoon.
