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May 2023 by Shelly Cagle
Do NOT use Florence Carpet and tile!!! They continuously misled me and outright lied for 4 months waiting on my $7000 carpet and tile order! When I finally canceled it, they told me I would have a refund by the next Monday...I didn't! Then the next Monday when I called for the 5th time to see why my check still had not arrived, they told me my carpet was in!! After 4 1/2 months, my installer was no longer available! After finally getting my carpet installed by FC&T, my installer came to install my tile, he asked where the reducers were. FC&T had failed to order the matching trim to connect my tiles to my carpet!! They totally made this a nightmare! On top of that, I was told by my installer that my carpet wasn't stretched tight enough and will have to be redone!!!!
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April 2023 by Shelly C.
Do NOT use Florence Carpet and tile!!! They continuously misled me and outright lied for 4 months waiting on my $7000 carpet and tile order! When I finally canceled it, they told me I would have a refund by the next Monday...I didn't! Then the next Monday when I called for the 5th time to see why my check still had not arrived, they told me my carpet was in!! After 4 1/2 months, my installer was no longer available! After finally getting my carpet installed by FC&T, my installer came to install my tile, he asked where the reducers were. FC&T had failed to order the matching trim to connect my tiles to my carpet!! They totally made this a nightmare! On top of that, I was told by my installer that my carpet wasn't stretched tight enough and will have to be redone!!!!
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November 2022 by Raymond Jeffords
I am a previous employee of Florence Carpet and Tile. I recently tried to get my 401k and Mike Barker would not sign off on it. After numerous phone calls and wasted time,I finally contacted the labor board. They got him in gear! Thank you Labor Board Columbia S.C.
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June 2022 by William Hanna
My wife had scheduled a room measurement to be done on a couple of rooms on Thursday at 4p.m., at 3:50 they called and said they were double booked could we do it on Friday at 4p.m, of course we agreed. At 5 on Friday they had not arrived so she called the store and was told that they had forgotten about us and could they come after the store closed at 6. Again we were agreeable and again they did not show up or even call to cancel. My wife had already been to the store and picked out the carpeting and gotten a rough estimate based on her measurement, so this would have been guaranteed transaction. Very poor customer service.
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March 2022 by Kathy Fore
Walked in at 5:15 no one hit up to assist me or asked me if I needed help
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July 2021 by Peggy M.
I have been waiting 6 weeks for a simple stair runner that I was told would be here in 2-3 weeks tops! I can't get anyone to even return my phone calls and I am just about out of patience. If they don't return my phone call today (7/8/21) my order will be canceled and I will get full refund or I will seek legal counsel! I was warned not to use them but I decided to give them the benefit of my doubt! I am certainly regretting this decision now! Buyers please beware!
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May 2021 by Adam Blum
Have been dealing with an issue for almost 4.5 months now. We have transitions strips coming apart and cracking, parts of the floor is starting to pop up, which made my two year old daughter trip and cry multiple times, and the molding around the floor is constantly coming off. Not including we have pen marks in multiple places around the floored areas where they did the work. We first went to then the first week in January to raise the concerns. They sent someone out within two weeks to scope out the areas that need to be fixed. Original Contractor left and we heard nothing for over a month. Contacted Chris, horrible salesperson and horrible at communication and strongly recommend staying far away, and he said that he thought the work was done. They sent out a second contractor to inspect the work and nothing was done from it. Few more weeks went by and a third contractor came out because Florence Carpet and Tile expressed to us that they were not happy with the original contractors and the second contractors workmanship and talked badly about them over the phone to both my wife and I. Third contractor came out and saw what needed to be done. But this third contractor apparently explained to my wife and Chris that we need hardwood transition strips instead of the plastic because the plastic will simply just break again and we will be starting this process all over again. My wife agreed with the wooden transition strips. A few more weeks went by and apparently the third contractor went ghost. After many phone calls to Chris, who obviously was dodging the issue at hand, we actually heard back from someone else at the store. That person sent out a fourth contractor, very nice man, to scope out the work and he told me he would be back with the right transition strips. Chris called me and told me that he has placed expedited shipping for the hardwood transition strips and they would be here within two days. The fourth contracted brought back plastic transition strips that Chris was NOT suppose to order because the third contractor told him to order hardwood. The fourth contractor said that they would fix all the transition strips, fix the popped areas on the floor where it made my two year old trip and cry and fix the moldings all around the floors where the original contractor screwed them up, I guess the pen markings are not worth fixing. Was told that they would be back this past Friday to fix the issues. Received a phone call from a nice lady that Friday. She said Chris asked her to call me on his behalf, again Chris is dodging, and she said that the fourth contractor will be onsite on Monday to fix the issue. Actually received a phone call from Chris that the contractor was having truck issues and that they would be at my place on Wednesday to fix everything. Today is that Wednesday and nothing was done, not a phone call, a visit or any form of communication from anyone at Florence Carpet and Tile. I would strongly recommend avoiding this company like the plague. They appear to take your money and run. All of this work was originally done August/September of 2020 so it’s not like the material has aged, still pretty darn new. I have submitted a request to the BBB and will hear back within the next 3-5 business days on what they can do because apparently the everyday customer to Florence Carpet and Tile does not matter. I have never left a review like this in my life, especially not for a small business, but Florence Carpet and Tile really needs to think about who they hire as their sales people as well as who they hire for their contracting work.
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May 2021 by Ryan Barker
Purchased some rug pad from here and received very professional service from both sales and warehouse associates. The pad works wonders for our rug and the price paid was very economical for the quality.
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February 2021 by Rebecca Mclain
They installed carpeting in our three bedrooms and their respective closets. They did a wonderful job. They took great care in moving the furniture including some antiques that I had. They were very neat in their work and they were punctual. Mitch, Andrew and David were very professional. I highly recommend Florence Carpet and Tile.
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December 2020 by Kevin Cooper
Said would complete the job in 2 days. It was completed in 3 hours. 2 rooms. The work is beautiful.
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November 2020 by John Searl
The staff was very helpful in helping me find what I needed for a project.
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September 2020 by Haley Hughes
I picked out and paid for a granite remnant. I was told at the time of purchase that the granite fabricator was backed up with other jobs and that it would be 2-3 weeks until my piece was finished. I called 2.5 weeks later and discovered the salesman I worked with forgot to submit my order to the fabricator. It was another week before the remnant was ready for installation. It looks great, though, in my guest bath.
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August 2020 by stuart stone
Florence Carpet and Tile installed our cabinets 14 months ago. They have ordered our cabinet doors 6 times and have not gotten them right. They are always the wrong size. This company has been paid in full for some time. Now the owners Walt Parker and John Curl will not respond to texts or emails and haven’t attempted to contact us. They have their money and that’s all that obviously matters. Everything that we did with them was a headache. It was a HUGE mistake ever walking into that business. Please do yourself a favor and never do business with them.
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August 2020 by Eddy Gil
Great service
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June 2020 by Wadney Oliveira
Excellent
