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September 2024 by Barbara Cherry
Excellent service, excellent commitment, smooth transition of a purchase.
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September 2024 by Donna Lee
Thanks for making the buying process so easy!! We are all enjoying our new 24 Trax, 25 Trax and 24 Traverse!
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September 2024 by Harold Hartley
Great experience. Daniel was very knowledgeable, courteous, and patient with all our questions. Same for William in the finance department to. Will definitely give 5 Star another look when we upgrade the wife's car in the future.
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September 2024 by Dustin
We traveled over 10 hours to purchase a used car, only to find the car had 2500 miles more than advertised. The explanation was that they had to pick up another vehicle and that the miles were only put on the vehicle while the negotiations were happening with us (less than a week). 2500 miles in a week? Doubtful.
Also the car’s roof rails were missing the screws. We were offered very little for our trade comparing the KBB trade in value. Could get much more from car max. Do not recommend doing business with this dealership. Every department tells you something different from the last department.
If you have to do business with them, please get everything in writing. We did not trust this dealer by the end of our visit.
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September 2024 by Jessica Dampier
This is long for a reason. Worked customer service 10+ yrs & dad was as a car salesman; I don’t leave bad reviews for small stuff, but this was BAD. We came from La, 10+ hrs away w/ a toddler & I’m pregnant.
Initially had a great interaction w/ salesman, Jay Hoff- kind & helpful. Told us we’d be texted details & a walkthrough video. We figured out it wasn’t only Jay texting, but texts came from same #, causing confusion. We were told different answers to questions & lied to about things that others were lied to about (wish I saw reviews before). We requested a more detailed vid since we couldn’t test drive, was never sent it.
After agreeing on $, we planned travel & local financing to make the closing as quick as possible. We asked if we were both needed & told whoever’s name was on credit union check is who needs to come (implying a name would be on it). Our credit union is 45m away & we had to be at the dealership in 2 days. So, we had to take time off for travel & to get check. The teller warned that some dealers have issues w/ the check being written out to us & dealership, but we were told a name was going to be on the check the day prior. We called to double check & learned that it’s an issue.. Causing another trip the next day w/ my husband - due to policy w/ reprinted checks.
This is the 1st time I spoke w/ the GM, John Minshew following my conversation w/ Used Sales Mgr, Justin Walters - who was rude, inconsiderate, & condescending. When I initially tried speaking w/ GM, it was impossible. Kept getting calls from Justin relaying messages from the GM “he’s busy & wouldn’t help me more than Justin.” Eventually got a call from the GM, & he said he’d handle it. While on the call, I spoke w/ finance to ensure that our check would be accepted for our down payment (like we were told it would) & now cashiers checks is required. If we didn’t catch these errors, we’d be in a bad situation once we arrived, costing us time & $$. To note, I tried to finance w/ them, but Justin wouldn’t confirm rate. Said he’d likely match our credit union..right.
Once we arrived, the car wasn’t detailed like they said it’d be & ~2,500+ miles are on the car than we were told (when price comparing, Justin said it wasn’t a fair comparison since the other car had 3k+ miles than theirs). Justin said a detail was part of every sale & we’d be “shown the red carpet” when we came.. coffee machine- broken, bathrooms- out of order, waited forever bc they piled on closings at same time, roof rails were missing screws needed to attach them to the car. Red carpet? Not even bare minimum.
Finally met w/ finance & were told previously that we’d get 150 in travel reimbursement same day by check. Finance said it’d be overnighted. We called the following Monday & told they’d overnight it that day. Called after days & they said it’d be sent by Friday. Called when it didn’t come- no answer. We got a VM saying it was mailed on one date & when we called back, was told it was sent on an another date. Asked to speak w/ the GM again due to conflicting answers & finance saying he refused to give us an est. delivery date but we can try calling a different dept to see if they would be willing. We were told the GM would call back in 10m. Waited 2 days & texted Jay to tell GM to forget calling. If this many people aren’t on the same page at the dealership, obviously leadership is ok w/ it. The call would do nothing. Turns out they don’t overnight checks & that was wrong. Got the check weeks later.
I’d give 0 stars if possible. Jay was good. The GM seemed to care during initial call, but his refusal to call back lead me to write this review since it’d do more than him “handling it”. Justin straight up shouldn’t work in customer service. If I could share our calls, you’d see. I hope whatever customer service dept responds under this listens to every call I had w/ h
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September 2024 by Roy Israel
Was met as soon as I got there. Helped without being pressured
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September 2024 by Olivia Medley
Thank you so much Jay! You helped me so much to find my dream car in no time. Couldn’t ask for a better salesman! Go see Mr. Jay for all your car needs ?
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September 2024 by Tracy Huggins
Polite, professional, and prompt service. Overall, one of the best truck buying experiences I've ever had.
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September 2024 by Shipp Daniel
Five Star was excellent. William (manager) and Dan (salesman) were both professional, courteous and informative. It is without hesitation that I recommend Five Star of Florence!
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September 2024 by Allyson Del Vecchio
Thank you Jay! Buying/searching for a car can be a daunting task and Jay made it simple. When arriving at Five Star we were warmly greeted. Jay was knowledgeable, answered our many questions and went above and beyond to ensure our car buying experience went smoothly. We highly recommend Jay and Five Star.
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September 2024 by Ni’Ashya
I had the bestttttttt experience ever with Jay if I could give him a million stars I would. I was making a purchase of my first car ever & he made me feel comfortable & helped me out tremendously !! No complications & very easygoing. I recommend Jay for EVERYONE to have a smooth purchase?
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September 2024 by Solange Fry
We recently purchased a vehicle and worked with Jay. Everything went so well and quick. He was understanding of our needs and wants. Would recommend!
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September 2024 by Jeffrey Greenawalt
Service for my Chevy Pick-up was easy scheduling and easy drop off.
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September 2024 by Garry Lupo
The entire staff is super friendly
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September 2024 by Maryam Chatila
I had a pleasant experience at Five Star Chevrolet! I bought the BMW of my dreams with the help of Jay. Highly recommend!
