First Reliance Bank is appreciated for its friendly and helpful staff, with many customers praising the excellent customer service and the branch manager’s prompt assistance in resolving issues. The bank offers convenient hours, making it easier for customers to visit, although some feel there are limited options for after-hours support, especially for issues like negative account balances or unexpected charges. Customers have shared positive experiences, such as receiving helpful support during difficult times, like cashing a deceased child's income tax check, which made the process smoother. However, there are some concerns, including difficulties with overdraft protection and restrictions on cashing rolled coins. Additionally, some customers have experienced delays with direct deposits, leading to frustration. Overall, many customers have been banking with First Reliance for years and value the personal attention they receive, highlighting the bank’s friendly service and helpful staff as key strengths.
I didnt get the lady's name. But I was having a problem cashing my deceased child's income tax check. And she was very helpful. I was able to get the transaction completed in a calm manner. It can be challenging to do final expenses for a child. She made my experience smoothly and less difficult. Thanks so much.
September 2023
Great bank drive thru open till 7 i think and super friendly clerks i like the 1 on pamplico nicest peaple
April 2022
They are a good bank, but I’m supposed to get paid via direct deposit from Thursday 12am-12pm, and I don’t receive my check until Friday after 9am, I’ve called to ask questions about it and all I got was attitude. I’ve had good experiences otherwise
