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March 2024 by Elizabeth P.
We reserved a car online only to get to the store, wait 20 min and then be told that they can't confirm same day reservations and that they most likely wouldn't have anything available. They had a lobby full of people and only two people working. Do not recommend renting a car here.
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March 2024 by Lanell Hickson
Customer service representative was excellent.....I was feeling sad and discouraged because I book a large suv and they didn't have one when I arrived they try to offered me a mini van but that's not my type I wanted to ride in for my birthday, but they quickly adjusted my rate and gave me another small but bigger suv and that was the highlight if my weekendThanks again guys at Enterprise on West Palmetto
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February 2024 by Angel Ann
New Management is inconsistent and terrible. I’ve been using enterprise on Palmetto for the last 3 years and never had a problem until recent. I made a reservation 2 weeks in advance! When I arrived to pick up the rental all I was told “we have no vehicles, sorry” and he walked off. Usually if no cars are available Jordan, Q or a rep working would give me a call and let me know in advance and help make preparations else where. My reservation was set towards end of day because of the usual wait time so I wasn’t able to book anywhere else. When I needed to be in Virginia by night to check in for a business meeting. Thank You Palmetto.
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February 2024 by Ronald P.
Personal Service was great although I had a scheduled appointment at 4pm and waited 2 hours to get my rental car. It was dark when I got the car and the lot had very little lighting. The next morning I could really see how nasty this car's interior was.It was filthy on the inside,with spots even on the headliner,fingerprints on the dash surfaces.Dirt in the cracks around the console and the shifter.It also reeked of Marijuana and "Black Ice"little tree air fresheners.Car done great,it was just filthy inside.
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February 2024 by Rushell Poore
They are always great.
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February 2024 by Robin Gardner
Everything thing were perfect ?
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February 2024 by Brett Mitchell
Never been so disappointed -- Had a reservation for over a month. SPECIFICALLY Requested Tahoe- Suburban. Spoke to this office MULTIPLE times to make sure of what I was renting. Insurance company agreed to pay, yet they prep a lesser vehicle at 10 this morning. was told if would get handled by 12-- spoke to them again,-- call me back by 2;30-- at 2:45 I have to call them back, get patronize and basicly nothing has happened since this morning-- I have a truck in the shop, insurance paying the rental bill and no vehicle---- NO SERVICE! We have rented personally from this place before-- request vehicle, you get what you requested. This group either dropped the ball and don't care, or Enterprise needs to re-think things -- Your service at this location has been nothing but lip service.Update-- they asked me to email them directly-- sent my phonew number--no response looking thu all of the replies here- every email is different,, with a different suffix. I am still waiting
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February 2024 by GARY SANSBURY
Always professional and goes over and beyond to help me, I really appreciate the customer care and the polite staff, you all are appreciated ??
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February 2024 by Trudi Davis
I received outstanding, service from Carley Spencer she very patience with me. Making sure that I had the right vehicle sizes to rent..Thank you, Gertrude Davis
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February 2024 by Chris Bines
Enterprise is my go to for all my rental vehicles..I've been dealing with them for years..they're accurate with pleasing the customer and understanding for all your needs when renting from them..I love that my points get me free rental days when I'm low on cash...I just love Enterprise Rentals I am a loyal customer
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February 2024 by TheJennifermariesc
Excellent service except the scheduled pick-up time was delayed an hour and a half, and the vehicle wreaked of marijuana.
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January 2024 by Lea Kinney
Carley helped us in Florence, SC, and she was very helpful during the pickup and return process.We had an issue with a tire, and I called the Florence office, and no one ever answered.We received help thru Josh in Lubbock, TX. Great customer service all the way around.
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December 2023 by SouthernBelle
Very disappointed with being surprised with how much we owe on the rental for taxes and fees!! These weren’t even mentioned when they were telling us how much we would owe. It was quite a bite into our budget! Enterprise, BE MORE TRANSPARENT IN PRICING! Include all fees!!
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November 2023 by Abby Merritt
The W Palmetto Street Enterprise is AMAZING! I have been renting cars for work since February from this location, and I have always had great service from them! Jordan, the general manager, does an excellent job managing and training her employees! 5 stars all the way for this team!
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November 2023 by Tinika Prince
Enterprise is just disappointing in itself over the years. I always experience a "no inventory" available whether or not if it's paid personally or via insurance. I never have any issues with other car rental companies.
